Hoerner Heating & Plumbing and Drains

Plumbing
868 Broadview Ave Toronto ON M4K 2R1
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Hoerner Heating & Plumbing and Drains
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95%

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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Hoerner Heating & Plumbing and Drains

Average customer rating:
9.7 10 (356 reviews)

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Michael from Old Toronto
Michael from Old Toronto
8 reviews Toronto, ON
10/10

Outstanding service!

What a great company!

Our Heating Technician, Nicolas, was absolutely fantastic, very thorough and thoughtful. He solved a complicated heating issue - we had a rather obscure problem with our expansion tank - and got everything running perfectly. I'm so impressed with the patient way he interacted with me, taught me about our new Veissmann system, and explained what he was doing. Everyone we've interacted with has been caring and responsive, Kim kept in touch by email as we set up the appointment and sent a photo of Nicolas on the day of the appointment so we could verify that he was working for Hoerner, Andrew Hoerner came by to check in and make sure we were happy. The job was not billed on an hourly basis, but on the type of service call, so it was very reasonable.

I'm so happy we found Hoerner, this is a wonderful family-run company. We're new customers, now customers for life, we'll call them for all our heating and plumbing solutions.

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Company Response

Oh Boy-this is the loveliest Review. I am so so pleased that all of the Hoerner team worked together and supported each other so well. We really want your experience from the beginning to the end to be a great experience. We truly appreciate you sharing your experience online.
Thank you so much from Hoerner plumbing. In future we hope that we can be of service again.
Best wishes Tracey

KB
KB
3 reviews Toronto, ON
10/10

Follow-up

This is the third time (for unrelated issues) that HHPD has been to our house. Each time tech has been helpful in explaining the issues and resolutions. Their detailed approach and clear discussion was something that has been helpful each time.

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Company Response

Thank you for giving us the pleasure to be of service. This is a lovely review. We are so pleased that we were able to provide a detailed approach and clear discussion. This is exactly our intention and we are so pleased that we were able to offer this. Thank you and we hope you choose Hoerner in the future for all you Heating, plumbing and drains. Cheers Tracey

DAVID G. in Old Toronto
DAVID G. in Old Toronto
1 review Toronto, ON
10/10

Great job , no problems

Hoerners technician, James, was professional and personable. He fixed a poorly installed toilet in 1/2 hour and left the washroom clean. I received a profile with a bio and picture before arrival and paid electronically at the price quoted. I would use these guys again.

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Company Response

David this is very thoughtful. I will share it with James. Hoerner really appreciates your super prompt review. The online reviews are so helpful.
Thank you very much and we hope to be of service if needed in the future.

Sara in Toronto
Sara in Toronto
1 review Toronto, ON
10/10

Heating for house

This review is a pleasure to write. I have had Hoerner Heating come to my house on several occasions and each time was worthy of a 10 star rating.

On Dec. 23rd 2019 I called their emergency line because my thermostat had broken and the heat in the house was dropping. I think it was the coldest night of the year and it was 10:30 p.m. Derek called me to let me know that he would be coming over to replace the thermostat but he lived in Oakville and had been on call all evening and it would take him 45 minutes to get here. And he did. Derek is a gentleman, friendly,
knowledgable, hard working and he smiled. When he finished,
it was around 12:30 and then he had to drive home to Oakville. What great service! I will always use Hoerner Heating and Plumbing.
The office staff are also amazing. Robyn, Tracey, Kim and Angel.

Whoever reads these comments and decides to use Hoerner Heating and Plumbing will have made the right decision.

Sara

And on top of everything, the office staff, Robyn, Tracey and Kim

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Company Response

Thank so so much for taking time out of you busy day to write this review. So exciting to receive such an inclusive review. It is such a pleasure to work for clients like yourself. Derek will be so happy to hear this review. We sure hope to hear from you in the future. Best wishes Tracey

Christina from Mississauga
Christina from Mississauga
2 reviews Toronto, ON
10/10

Hoerner Hearing

We called Hoerner to fix a toilet this time around. We used this company to install a backwater valve, fix a hand shower and install a toilet. They provided good workmanship, reasonable prices and were very effective.

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Company Response

What a lovely review thank you so much for this. We know that it takes time to go online and write a review and we appreciate you doing so. We hope to be of service in the future and we are glad were able to help.

Tracy from Toronto
Tracy from Toronto
2 reviews Toronto, ON
10/10

Family Owned, Professional, Knowledgable & Friendly

I’ve been using Hoerner Heating & Plumbing for almost a decade and I’m always impressed with their service. From the office team to the trade professionals, everyone is really is so knowledgeable, passionate and caring. I really love that this is a local, family business where everybody always has your back and treats you as if you are an important member of the family. I recently became a landlord and even my tenants are impressed with how genial everyone at Hoerner is. Most importantly for me is how responsive they are when I need them and how quickly and thoroughly they asses the issue, find a solution and complete the work in the most cost effective manner. They even give me tips on how to avoid similar issues in the future. It’s never fun to need to call a plumber but it brings me comfort knowing I have
“ Hoerner in my corner”! (I literally just thought of that lol)

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Company Response

What a wonderful message. We are e truly honoured to receive a review like this. Andrew and I really are so excited when a client takes the time to share their experience with our company. We are so appreciative to have clients like you. We really hope that we can continue to be of service in the future for you.

The Main's in the Beaches
The Main's in the Beaches
2 reviews Toronto, ON
10/10

Cast iron drain stack replacement in Heritage Home

Fantastic job with tricky replacement of original cast iron drain stack that had cracked. The team also managed to replace clay basement floor drains with ABS without having to break up the tiled and heated floor in the bath.

Prompt, clear communications and great attitude from the entire team throughout the 4 day job

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Company Response

Hello Thank you so much for this thorough review. Hoerner technicians take pride in their work and so it is so wonderful when we receive the feedback that the client is satisfied. Thank you so much much for including all the details. Happy Holidays cheers Tracey We hope when choosing a company in the future you choose Hoerner Heating & Plumbing.

Private User
Private User
Private User reviews Toronto, ON
0/10

GROSSLY OVERCHARGES for BOILERS & TOTALLY FAILED at BOILER REPAIR

If you are planning on replacing your boiler, be sure to get quotes from a number of reputable suppliers. Hoerner quoted me $20,000(!!!!) to replace my Viessmann boiler while L**rds quoted $9500 to install the EXACT SAME BOILER. A savings of over $10,000 for the same job!
What lead to me replacing my boiler was an $800 repair done by Hoerner that broke down every week for the following three weeks. When L**rd looked at the repair, they told me Hoerner had replaced the wrong part.
NEVER EVER CALL HOERNER IF YOU HAVE BOILER PROBLEMS!!

0 of 1 people found this review helpful.
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Company Response

Hello Mr/Ms.PRIVATE User- At this point, we cannot contact you since we are not aware of your identity. Please feel free to call Hoerner Heating & Plumbing about your concerns. When you contact Hoerner, one of our highly trained consultants would be very happy to assist you with any of your concerns.
There was a Landlord/Owner who communicated with Hoerner using -Whatsapp- from a different time zone & country. If this was you, the Final Visit for Final Pricings & Options and confirmation, including choice of manufacturer, extended warranties, payment plans etc. was never finalized. Therefore, Hoerner is still waiting for you to confirm a Scheduled Time to prepare all final pricings. We will then send out our senior technician to perform this service.
Heating installs are complex and layered. This is a large Investment and takes time to ensure all options are provided to our clients so they have choices.
Thank you for your feedback and happy holidays.

A.W.
A.W.
2 reviews Toronto, ON
10/10

Replace Hose Bib

From start to finish, Hoerner provided excellent and professional service. I was helped on the phone by Kim and Robyn. When they had to reschedule my appointment because they had to respond to real emergencies with burst pipes, they waived the dispatch fee. Then 2 plumbers came to my house. Yes 2 ;-). Mario and Cameron. I knew there would be a problem with fixing my hose bib and I was right. Mario quickly determined that the pipe for the hose bib is buried behind drywall. And the stem in the hose bib is old and there is no replacement part. I was feeling desperate until Cameron came up with a solution. Mario and Cameron quickly installed the solution, and tested to make sure there are no leaks anywhere. My hose bib is now back into action. I really appreciate Mario and Cameron's attention to details, creative thinking, and professionalism. Both of them would take the time to explain what they are doing, show me what they have done, and tested everything before they left. This is the second time I have used Hoerner, and they are consistent in providing reliable service. I will definitely continue to use them for my plumbing and HVAC needs.

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Company Response

Oh my goodness. You are so lovely to mention Kim, Robyn, Mario and Cameron. We all are so excited to receive reviews like yours. Thank you so much for taking the time to write this review...and we really hope you choose Hoerner in the future.

Bev
Bev
1 review Toronto, ON
10/10

correct a leaking problem with an outdoor tap

I have used Hoerner Plumbing twice in 2019, and in both instances, I was pleased with the work. On the first occasion, faucets were changed in both bathrooms. Recently, they came to resolve a leak on the outside faucet so that my hose could be removed for the winter. The issue didn't get resolved on the first visit, but Mario and Matt did some research and were able to come up with a solution, without having to cut a hole in the basement wall. Special thanks to both. It is a relief and a pleasure to deal with a company who answers the phone and makes appointments efficiently.

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Company Response

Thank you Bev for taking time out of your busy life to write this review. We are so appreciative when you acknowledge all of our staff both the office and the field techs.
I will for sure share this review with Mario and Matt. Trust me when I say the technicians love the reviews and so much appreciate the acknowledgement.
Thank you and we hope to be of service in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Heating & Plumbing and Drains

At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person, we will provide you with an exact 2 hour arrival window, our trucks are well stocked, often we can do it all with just one service call, we clean up so well and it is like we were never there.

Services that we provide for PLUMBING are, Install & repair toilet.
Install & repair faucets, Install service to tankless water heaters Install Sewage ejectors as well as install sump pump.
Services that we provide for HEATING are Install service to tankless water heater.Install & service high efficiency boilers for your home.Boiler Service.Service to radiant floor heating systems.
Install & repair Radiators.
Services that we provide for DRAINS are:service to clogged pipes and drains.Camera inspection of drains.Install repair main line backwater valves to protect your home from city back-up.
Hydro Jetting of main drains to remove grease & sludge.
Install & service to sewage ejector & sump pumps.hydronic heating or hot water heating

Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

plumbing Plumber | Plumbing
water heater Leak Detection | Leak Repair
plumber Drain Cleaning | Clogged Drain
tankless water heater Plumbing Contractor | Plumbing Service
water heater tankless Boiler Repair | Boiler Installation
hot water heater Emergency Plumber | 24 HR Plumbing
sump pump Water Heater Repair
water heating Commercial Plumbing Contractor | Company
gas water heater Toilet Installation | Toilet Repair City
electrical water heater Residential Plumbing | Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor Solar Water Heater Installation | Repair
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Tankless Water Heater Installation | Repair
Gas Water Heater Installation | Repair
Electric Water Heater Installation | Repair
Solar Water Heater Installation | Repair
Hot water heating
Radiant floor heating
Drain digs
plumbing Install
repair toilet.
Install faucets
Repair faucets
Tankless water heaters
Install Sewage ejectors
Install sump pump
Hydronic Heating
Hot Water heating Installation
Hot water heater servcie
Tankless water heater service
efficiency boilers installation
Boiler Service
radiant floor heating service
radiant floor heating installation
Install radiators
repair radiators
drain service
clogged pipes
clogged drains
drain camera inspection
backwater valves installation
backwater valve service
Hydro Jetting main drains
sewage ejector
install sump pump
sump pumps
toilette install
toilet repair
faucet installation
faucet repair
old home heating
emergency plumbing
hydronic hot water heating
Install tankless water heater
repair radiant floor
Install high efficiency boilers
Install boiler combi units
drain camera inspection
Backwater water valve install
Backwater valve maintainenance
plumbing Plumber
Toronto Plumbing
water heater Leak Detection
Leak Repair
plumber Drain Cleaning
Clogged Drain
tankless water heater Plumbing Contractor
Plumbing Service
water heater tankless
Boiler Repair
Boiler Installation
hot water heater
mergency Plumber
24 HR Plumbing
Water Heater Repair
water heating
Commercial Plumbing Contractor
Commercial plumbing Company
gas water heater
Toilet Installation
Toilet Repair City
electrical water heater Residential Plumbing
Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Gas Water Heater Installation
Gas water heater Repair
Electric Water Heater Installation
Electric water heater Repair

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. DRAINS Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps.
SERVICES
Plumbing Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. Drains Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps
BRANDS
NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers Boiler Combi heating systems (condensing units) Navien tankless water heater, AO Smith Water Heater - Atmospheric, Bradford White, John Wood, Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard FAUCET, Bio Clean-Drain liquid, Toto Toilet, American Standard toilet, Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Emergency Service 24/7
SPECIALITIES
Hot water heating (hydronic) Install tankless water heater Repair radiant floor Install high efficiency boilers. Install combi units. Drain camera inspection Backwater water valve install & maintain. Building Trap removal. New water service. Repipe house. Emergency service 24/7
WEBSITE
http://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
Credit Card,Cheque,Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.