0 reviews Toronto, ON Joined 2015/09/20

10/10

extremely professional service that I highly recomment

Moving & Storage review in Toronto

23 days ago

I required my boiler to be fixed during the COVID-19 shut down. A challenging time for a service call but the company had clear measures in place for a contactless service call to ensure both technician and customer were safe.

Not only did I get a reminder about my appointment the day before, but I was also sent an email with a picture of the technician so I would know who to expect to be arriving at my home. The technician was on time, and very polite. Unfortunately a part was required but not available due to the COVID-19 shut down and it would be a bit of a wait for it to arrive. The temperatures were low (<0C over night) but I was offered heating blankets and space heaters to borrow - I could not believe this great service. While waiting for the part to arrive, Emma (from the office) kept in touch keeping me updated.

On the day of the appointment for the installation of the new part, Emma called to say that my technician would be a bit late (15 mins). I have never heard of a company doing such thing and appreciated the call.

Hoerner's service is professional and they go above and beyond for their customers. I will never use any other heating and plumbing company.

Job Price

1 of 1 people found this review helpful.

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Company Response: Thank you- it is so lovely to open such a positive review. Thank you thank you! Emma and the Hoerner staff are so thrilled to receive your feedback. Communication is what we work so hard to achieve. So when mentioned in such a detailed manner it is so much appreciated. We are also truly thrilled and very fortunate to have clients like you. We would like to thank you for your business and we hope you choose Hoerner in the future.
Best wishes

WE are open 24/7. We currently have safety procedures in please and are operating contactfree service. At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person, we will provide you with an exact 2 hour arrival window, our trucks are well stocked, often we can do it all with just one service call, we clean up so well and it is like we were never there.

Services that we provide for PLUMBING are, Install & repair toilet.
Install & repair faucets, Install service to tankless water heaters Install Sewage ejectors as well as install sump pump.
Services that we provide for HEATING are Install service to tankless water heater.Install & service high efficiency boilers for your home.Boiler Service.Service to radiant floor heating systems.
Install & repair Radiators.
Services that we provide for DRAINS are:service to clogged pipes and drains.Camera inspection of drains.Install repair main line backwater valves to protect your home from city back-up.
Hydro Jetting of main drains to remove grease & sludge.
Install & service to sewage ejector & sump pumps.hydronic heating or hot water heating

Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

plumbing Plumber | Plumbing
water heater Leak Detection | Leak Repair
plumber Drain Cleaning | Clogged Drain
tankless water heater Plumbing Contractor | Plumbing Service
water heater tankless Boiler Repair | Boiler Installation
hot water heater Emergency Plumber | 24 HR Plumbing
sump pump Water Heater Repair
water heating Commercial Plumbing Contractor | Company
gas water heater Toilet Installation | Toilet Repair City
electrical water heater Residential Plumbing | Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor Solar Water Heater Installation | Repair
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
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tankless water heater
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back up sump pump
drain snake
water heater repair
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water boiler repair
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24 hr plumbing
toilet installation
commercial plumbing
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slab leak
residential plumbing
commercial plumber
residential plumber
Tankless Water Heater Installation | Repair
Gas Water Heater Installation | Repair
Electric Water Heater Installation | Repair
Solar Water Heater Installation | Repair
Hot water heating
Radiant floor heating
Drain digs
plumbing Install
repair toilet.
Install faucets
Repair faucets
Tankless water heaters
Install Sewage ejectors
Install sump pump
Hydronic Heating
Hot Water heating Installation
Hot water heater servcie
Tankless water heater service
efficiency boilers installation
Boiler Service
radiant floor heating service
radiant floor heating installation
Install radiators
repair radiators
drain service
clogged pipes
clogged drains
drain camera inspection
backwater valves installation
backwater valve service
Hydro Jetting main drains
sewage ejector
install sump pump
sump pumps
toilette install
toilet repair
faucet installation
faucet repair
old home heating
emergency plumbing
hydronic hot water heating
Install tankless water heater
repair radiant floor
Install high efficiency boilers
Install boiler combi units
drain camera inspection
Backwater water valve install
Backwater valve maintainenance
plumbing Plumber
Toronto Plumbing
water heater Leak Detection
Leak Repair
plumber Drain Cleaning
Clogged Drain
tankless water heater Plumbing Contractor
Plumbing Service
water heater tankless
Boiler Repair
Boiler Installation
hot water heater
mergency Plumber
24 HR Plumbing
Water Heater Repair
water heating
Commercial Plumbing Contractor
Commercial plumbing Company
gas water heater
Toilet Installation
Toilet Repair City
electrical water heater Residential Plumbing
Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Gas Water Heater Installation
Gas water heater Repair
Electric Water Heater Installation
Electric water heater Repair

Write a Review

Average customer rating:
9.7 10 (389 reviews)

Private User

Private User reviews Toronto, ON Joined 2020/07/07

Hoerner Has No Equal

Toronto

About 20 hours ago

Hoerner Heating & Plumbing has no equal - in my experience (as a building design professional) of years spent searching for professionals with whom to collaborate on building projects.

The Staff at Hoerner Heating & Plumbing, from those answering and relaying emergency inquiries to those working in-the-field, consistently and thoroughly have all proven themselves to be technical and customer-serving experts and professionals.

Unreservedly, I will continue to recommend and hire Hoerner Heating & Plumbing for the outstanding technical and customer support of all its staff.

Private User reviews Toronto, ON Joined 2019/05/27

Shower repair

Plumbing review in Toronto

25 days ago

We had a plumber visit and fix a pressure issue in our shower. Service was excellent and prompt. Zahir was helpful and cleaned up afterward. Shower now works perfectly.

Company Response: Thank you so much for a wonderful review. Hoerner is happy to hear we solved your pressure issue. We look forward to helping you in the future. Regards Tracey.

Judy Nutan Toronto M4C2J6

2 reviews Toronto, ON Joined 2015/03/15

Source out leak from hot water tank

Water Filtration & Purification review in Toronto

About 1 month ago

Hi Emma, I just wanted to say a big thank you for today. It was so much appreciated! Derek resolved the problem right away and pointed out a few other concerns. He was great! Very knowledgeable, professional and friendly.
I should of called you guys first but I called the number on the tank. Lesson learned!! I also appreciated Derek’s concern and caution for Covid 19.... a must in my household. Thanks again and have a great summer!!!

Company Response: Wow- thank you. We really appreciate the online review. This is so helpful to our company when clients share the online detailed reviews.
Our technicians and our office staff are so excited when they see the reviews as well.
Stay safe stay well. Best Wishes Tracey

sdbaral in East York

1 review Toronto, ON Joined 2020/05/27

A/C, Heating, Plumbing, etc

Hoerner has fixed multiple different things for me including a leaking shower, broken A/C, suboptimal heating, and plumbing issues in our laundry room. Each visit is fairly priced, never get upsold though am an easy target for it, and super happy.

Company Response: Thank you so much for your very helpful and detailed review (going over how we work). It really helps our online clients. We really appreciate you taking time out of your day to go online and share your experience. The technicians are working very hard during covid and they really appreciate the reviews. The technicians do provide upfront pricing which is best practice when doing contact-free service.
Thank you so much again...we hope we are able to be of service to you in the future. Be safe be well Tracey

Dom C

1 review Toronto, ON Joined 2020/05/26

Plumbing

I have used several plumbers over the years and this time I tried Hoerner. They were professional and courteous, and very safe by wearing masks and cleaning the work areas afterwards. Their office staff was knowledgeable and friendly. They were clear about the issue and what the costs would be. They made sure it was fixed right and didn't cut corners. I would use again and definitely recommend.

Company Response: WE are so lucky to have wonderful clients like you. You have shared some really descriptive information about our company and our systems. I think you so much for taking the time to do so. We are so appreciative as it really helps our online clients understand how we work. Best wishes, stay safe stay well- Tracey

CBA in Toronto

3 reviews Toronto, ON Joined 2018/11/14

Outdoor Faucet replacement

About 2 months ago

Who can garden without a hose? Winter finished off an old outdoor faucet. Hoerner was fast, easy to arrange, took all the appropriate precautions and got me back in the garden . They are my plumbers. This is their third job for me. Quality is terrific and they are a pleasure to deal with. Pricing is competitive and I never worry about whether or not they’ll do a good job.

Company Response: Thank you so much for taking the time to write such a lovely review. We always share the reviews with all our staff. Online reviews are so great for our business.
We really appreciate that you took time out of your busy day to share. We hope you choose Hoerner in the future. Stay well Stay well. Best wishes Tracey

Private User reviews Toronto, ON Joined 2020/05/21

9/10

bathroom leak

Good, friendly service. In and out with no fuss and very respectful of distancing at this time of requiring physical distancing.

Company Response: Thank you for sharing this great information. We are so happy we were able to ensure a no-fuss situation with distancing.
We really appreciate the review and hope you choose Hoerner in the future. Be safe be well. Tracey

Chris

0 reviews Toronto, ON Joined 2013/07/22

Entire HVAC Replaced. Great work!

Heating & Air Conditioning review in Toronto

I had to replace my furnace, A/C and Hot Water systems. A major home expense for sure. Hoerner were not the least expensive but their quote and information was the most accurate and I had the most confidence that they would do a great job. Derek and Nicolas did not disappoint! Very professional, taking every precaution possible to social distance etc. Very clean and tidy installation. Everything is working beautifully. Very Satisfied! Thank You!

Company Response: Chris, Thank you for such a wonderful review. We will definitely share your review with Derek and Nicolas. Hoerner was happy to install your furnace, AC and water heater. We do offer pricing upfront to avoid any surprises. Looking forward to helping you again in the future. Regards, Tracey

Gonzalo

0 reviews Toronto, ON Joined 2020/05/19

Super customer service

Emma, Matt, Stephen, and Robyn responded with efficiency and friendliness to an urgent request for a combined plumbing and gas issue in the kitchen and laundry room. In addition to their professionalism, what I really liked was how ccommunicative they were before, during, and after the service call. Would go back to Hoerner's withut hesitation.

Company Response: Hi Gonzalo,
Thank you so much for your thorough and helpful review. We will make sure to share it with the technicians, they love receiving feedback. During these tricky times, it is so wonderful to receive a thoughtful and positive review. We hope you will choose Hoerner in the future. Stay safe stay well. Best wishes Tracey

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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