Bought a new unit and had issues day one. Their technician came to fix twice but no use. It's been 2 Years and my AC is still not working. When I called them again, they are asking me money.
Please please never buy anything from these guys.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Our records show that this customer has had some parts replaced since it was installed 4 summers ago. This year our staff recommended a tune up of the unit to maintain the efficiency of the unit. Which unfortunately is not covered under warranty. The customer would like this service for free and believes that it is covered under warranty. He has also called the manufacturer to verify and has received the same answer. Unfortunately, tune ups and unit maintenance checks are not covered by any manufacturer and this service falls outside of the standard manufacturers warranty. The only way that they are covered is if the customer purchases a maintenance plan. As per our recommendation, regular maintenance should be performed regularly to maintain the efficiency of the unit and to increase the units lifespan.