1. EXCELLENT Field Service: Very competent technician, friendly, knew his stuff, got the job done right the first time.
2. BAD Head Office customer service:
- Delayed delivery appointment without notice. I wasted my time-off from work.
- They did not verify the special-order part after receiving it from the supplier in the US. The shipment sat in their office for more than a week. The technician and I watched their delivery truck unload the shipment at my home, only to find out it was the wrong part!! I had to take additional time-off from work for the re-shipment and installation of the correct part.
- The Head Office did not offer any apology for the above problems. It was so matter-of-fact. It almost felt like everything was my own fault.
- Approximate cost of services:
- $1,200.00