Grand Floors Ltd

I had this company come and install hardwood on a landing about 20 square feet and sand/refinish 400+ square feet of hardwood flooring in a dining room.A common occurance with a job like this is the home owners must leave the home for a few days. On the first day of the project I returned to our home to put out our weekly garbage for collection. I was surprised to see a pile of wood scattered on our porch and a garbage bag laying in the middle of the driveway. Further investigation into the house and it obvious this company does not take time to cover and protect the rest of the home from damage during their work. There were wood shavings all over our carpet stairs and tools laying everywhere against our glass closet doors and on top of our shoes. The landing was a complete disappointment as the hardwood laid around the railing post was not cut properly. They tried to pass off a piece of wood measuring 1cm x 1cm glued to the carpet as a finished product. This was eventually corrected after about 3 weeks. The sanding was wavy and not coated properly in various areas. After many hours spent on the internet researching this result , it was easy to determine the cause being improper sanding or a faulty machine. The result is called "chatter" or "blow out". I contacted an inspector from the National Hardwood Flooring Association and they also aggreed that the job was not correct. I presented this argument to Grand Floors and they offered to add 2 more coats of sealer to help correct the problem.It did not correct it. Now the floor is shiny AND wavy. I reluctantly paid the balance owing as I was not willing to drag this out anymore and tired of moving furniture. They did not offer any compensation or reduction in price based on the lack of satisfaction from us as the consumer. I would not recommend this company to anyone and I will never hire them for any work again. We chose this company from the start based on their presenattion of experience and quality workmanship. They were also the most expensive quote we received for the job. We were definitely fooled.