Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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86%

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Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (399 reviews)

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Connie in Toronto
Connie in Toronto
6 reviews Toronto, ON
10/10

replacement windows

We have had Gem Windows & Doors replace all the windows in our older home in three stages. We started in 2001 with the front of the house and replaced all the remaining windows in 2009 and 2010. We have been very happy with the quality of the windows and the installation. They are good quality windows and the installation was very professional. We have not had any problems. There was one small mix up with the colour of the exterior trim on the basement windows not matching the other windows but Gem took full responsibility, re-assured me that it would be fixed and followed through in a timely manner. They provided excellent customer service. We have been very happy with our windows from Gem, have enjoyed doing business with this company and would recommend them highly.

Approximate cost of services:
$10,000.00
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Jane S in Etobicoke
Jane S in Etobicoke
5 reviews Toronto, ON

First Review

9/10

Had bedromm window converted to sliding patio door

We had Gem recommended to us by friends who had also converted a window to a patio door. Tony the sales rep was quick to come out and measure and give us an estimate. Once order placed and door was in Gem warehouse we had some minor issues tying them down to installation date - we were under pressure to beat HST. Gem suggested we pre-pay to avoid HST, obviously we weren't willing to pay 100% before work is done, so we pressured them to get instal done in time. Walter was able to re-arrange his schedule and fit us in. He and his team did a great job cutting through brick, drywall, etc to create opening for door and finishing, including brick and wood trim was very professionally done. They cleaned everything up really well, no mess for us. All we had to do was paint the trim/wall!

Approximate cost of services:
$3,700.00
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R Rennert in Burlington
R Rennert in Burlington
1 review Burlington, ON
10/10

Replacement windows

Great service from start to finish. Gem clearly love what they do and it shows. Installation was within the time period indicated at signing. Frank and his team of installers were first class. They worked hard despite the heat wave, and the finished job looks highly professional.

Approximate cost of services:
$7,000.00
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s in toronto
s in toronto
4 reviews Toronto, ON
8/10

Window replacement, whole house

Had a pleasant experience with gem replacing the windows in my house. All went according to plan, no issues, which is a good thing. They know what they are doing.

Approximate cost of services:
$3,000.00
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Company Response

Thank you very much for your business!

CMB in Toronto
CMB in Toronto
2 reviews Toronto, ON
0/10

Windows

In July 2009 we decided to order all new windows for our house to take advantage of the home renovation tax credit. The windows are very good quality and the pricing is very competitive unfortunately, I can't say anything good about the service. The order was all messed up...told garden doors were custom size but, they're not and too small for the opening and it had to be bricked, they also open the wrong way...the front window was too short so, they had to reorder. The front window is still too short but, they installed it anyways. I'm still trying to get it fixed and it was installed back in November...no one (sales rep nor the owners)are returning my calls or emails. I even contacted Window Wise and they were no help either. I kick myself for not going elsewhere!!!

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Please find our response to the above review. Since it's posting on April 28, 2010, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "CMB in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to a customer, "CMB" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

North York Riggins
North York Riggins
1 review North York, ON
10/10

Windows-house

Had 12 windows installed(vinylbuilt armor series).Gem had best price by a little,but the armor series shown was the best I thought.(ask to see the demo of how they insulate using the light bulb&spinner)its very eye opening.Every aspect of the experience was spectacular.From 1st meeting thru completion of installation I was treated in a manner that made me feel that my business mattered&in a genuine way,not superficial.My contact was Spiros(@ext23)&the 3man installation crew was led by Frank.I'd arrange deal with Spiros&request Frank to install.They had everything in&cleaned totally in6hrs(unlike furnace job where those guys left home very messy).They had roll out pads to protect carpets&you'd never have known any work went on that day.It was a tremendous relief to see that was how my home was treated&respected.That's a great term to describe how you feel by how you are treated-RESPECT.Also,I did more than check around.I got 7 estimates&GEM priced&impressed me the most so I chose them.It was the right choice for sure&I honestly believe it will be for you also.At the very least,make ABSOLUTELY SURE that you contact Spiros to see what's what for you before you make your final decision&choice.P.S.Theyre near 427&Queensway(etobicoke)

Approximate cost of services:
$5,000.00
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CPA in Mississauga
CPA in Mississauga
6 reviews Mississauga, ON
8/10

Replace Windows for Whole House

We replaced the entire windows in our home with energy efficient windows to save on our heating bills. Our windows were over 20 years old and the upgrade was necessary and we are satisfied with the quality of windows and the installation that was done. The job done was solid and no problems to note of. Very satisfied with the work done.

Approximate cost of services:
$6,000.00
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Nina in Toronto
Nina in Toronto
1 review Toronto, ON
10/10

Replacement of patio door to deck

I had an old patio door leading out to my deck. It got so bad that it would hardly open and close. My neighbour recommended Gem Windows & Doors, and the whole experience with them was excellent. Seymour (Sales) was informative, professional and responded to my phone calls and e-mails. Walter (installer) and his assistant completed the installation quickly, thoroughly and were very tidy. The new patio door makes a fantastic difference from inside and out.

Approximate cost of services:
$1,400.00
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Brian from Ossington Village
Brian from Ossington Village
47 reviews Toronto, ON
10/10

Sliding Door & Windows

I bought a sliding door for my second floor balcony from Gem Windows about 2 years ago. Overall a great experience. I remember the salesman in the showroom showing us a bunch of options and offering a whole range of selections and choices in both doors and windows.
I wish I had asked them for delivery, because getting the window to my place was a challenge. I recall a slow drive down the Queensway hoping the pieces wouldn't slide out the back of our SUV.
But overall, highly recommended. Good price, decent service, lots of options.
Gem was great and followed up.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Free delivery would have been good.
Any advice to offer fellow homeowners facing a similar project?
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.