Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
Write a Review
Write a Review

Recommended Professionals

96%(29 reviews)
98%(554 reviews)
91%(8 reviews)
96%(29 reviews)
98%(554 reviews)
91%(8 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

Sort by

David Orrett in Etobicoke
David Orrett in Etobicoke
1 review Etobicoke, ON
9/10

I replaced 90% of the windows in my house

I have all the windows in in the upstairs of my house replaced and they look great! They have beautiful beveled glass, and the mechanism for opening them is wonderful and they make every room look better.

My old windows made the rooms seem smaller and weren't well made thus weren't well insulated for keeping the cold out in the winter and warm in.
The men who came in to put the windows were fast and efficient. They were all changed before i knew it.
My only complaint would be that i wish they had told me that after they were done with the windows I had there would be divots left in the inner frames. They are easy enough to fix, but next time i might have paid a little more to have them do that while they were there.
over all, love the product and there service was great!

Approximate cost of services:
$4,100.00
Was this review helpful?
Gord in Brampton
Gord in Brampton
1 review BRAMPTON, ON
10/10

Window replacement

Gem replaced all our windows in 2002. After a break-in we called them back and they were able to replace the window without even a visit. We also noticed one other window had streaks in inside the thermopane and it was also replaced ...no problem. The lead time quoted was accurate and installation went without a problem. They even adjusted another window that was sticking a little when openning.
Spiros and Lily are easy to work with.

Approximate cost of services:
$1,400.00
Was this review helpful?
Helena Vala in Etobicoke
Helena Vala in Etobicoke
1 review Etobicoke, ON
10/10

Windows and doors installation

I had all of the windows in my home replaced and installed in the first week of May 2012. I was very impressed with the curtious and timely service that I received. All work fell within the original estimate that I was given; there were no surprise charges. I would highly recommend this company to anyone who needed similar work done on their home.

Approximate cost of services:
$17,000.00
Was this review helpful?
Joanne in North york
Joanne in North york
1 review NORTH YORK, ON
10/10

Installation of 9 windows

Excellent service. Very knowledgeable about the products and able to answer my questions. Good price. Arrived at 9:00 as promised. Very efficient on installation and cleaned up job site. Thank you Seymour and crew.

Joanne

Approximate cost of services:
$0.00
Was this review helpful?
David Hughes in York
David Hughes in York
5 reviews YORK, ON
10/10

Replace bedroom and basement windows

GEM provided the best quote on new aluminum windows. Every step of the process from my initial call, meeting with the estimator and finally the installation, was done with a high level of service and trust. This is the second time I have used GEM for window replacement and I have been highly satisfied with the quality of their product as well as the high level of customer service provided.

Approximate cost of services:
$1,800.00
Was this review helpful?
D Green in Mississauga
D Green in Mississauga
1 review Mississauga, ON
10/10

Replacement Dummy Latch

Gem Windows and Doors certainly stand behind their products!!!

Last week I had a door latch that needed to be replaced.
I spoke with Jim and he located a perfect replacement from his supplier.
All within a reasonable time-frame.
I certainly recommend them for doors and locks / latches.

D Green
Mississauga, ON

Approximate cost of services:
$25.00
Was this review helpful?
Heather George in Toronto
Heather George in Toronto
2 reviews Toronto, ON
8/10

New front doors (steel and storm) and two new windows

My new front door is fabulous. The selection at Gem is second to none. The service people had it installed in no time flat. I'm also very please with the matching hall window and the new bathroom window. Makes a world of difference in the overall look of the house.

Approximate cost of services:
$6,500.00
Was this review helpful?
Mara in East york
Mara in East york
1 review , ON
10/10

Window and Door Replacement/Upgrade

We recently had 9 of our windows replaced by GEM Windows and Doors. We had several quotes but Spiros from GEM impressed us by working with us to understand our needs and make valuable suggestions. We choose GEM because of their product knowledge, their service and their obvious commitment to build customer relationships. Their showroom helped us visualize how the product would suit our home. Installation went very well exactly as promised with Walter and his crew treating us and our home with respect. They did a great job with installation and attention to details followed by a good clean up. We highly recommend their service.

Approximate cost of services:
$0.00
Was this review helpful?
Angel in Etobicoke
Angel in Etobicoke
3 reviews ETOBICOKE, ON
10/10

Front door replacement

I wanted to replace my front door because it looks very old and it was just not appealing . I asked these guys to show me some ideas and got them to replace my door. The whole job took a day, I don’t want to be without a door for any longer than that. I was happy overall, nothing to complaint about. I have a modern looking new door now.

Approximate cost of services:
$2,300.00
Was this review helpful?
Tawnya in Toronto
Tawnya in Toronto
1 review TORONTO, ON
0/10

Residential Windows

DO NOT USE GEM WINDOWS & DOORS.

That is unless you want to deal with rude associates, erroneous orders and THE WORST customer service in the industry. As an Interior Design I beg you to please avoid using GEM and seek out another supplier. There are many available whom are more than happy to make sure you are taken care of properly, considerately and promptly.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Please find our response to the above review. Since it's posting on February 27th 2012, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Tawnya in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Tawnya" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Windows & Doors Installation & Service pros in North York?