Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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86%

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Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (399 reviews)

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Kate in Nepean
Kate in Nepean
0 reviews Ottawa, ON
10/10

3rd house - 3rd time

Third time using GEM. They have been in business so long that the owner and I caught up on our lives over the past 10 years. Installed sliding doors (replacing a window) and carefully removed bricks. It looks fantastic. Also replaced another window with one solid pane and it makes it look massive. If I had the $ I would place an order for my remaining windows. When the measurer came (Walter) he repaired my gate that had a broken hinge and the installer (Joe) fixed a window track as courtesies. Melissa did everything to align the schedule with mine.

Approximate cost of services:
$6,000.00
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Company Response

Happy to work with you on each project!! Thanks for taking the time to leave us a review! Looking forward to the 4th!

Mike Sabourin from Toronto
Mike Sabourin from Toronto
2 reviews Toronto, ON
10/10

Replacement sliding glass patio doors

Replacement sliding patio doors
Recently, the glass seals in our sliding patio doors failed and we were left with moisture constantly undulating between panes like a lava lamp from the 60s. We researched the market for replacement doors and eventually met with Spiros, the owner of GEM Windows & Doors on The Queensway in Etobicoke. He showed us 3 products at 3 different price points and thoroughly explained the features of each. We chose the least expensive unit and then Spiros told us he might be able to get us an equivalent quality product from a different manufacturer for even less money – we were all in. Given current Covid-19 manufacturing issues, our delivery timeline was 4 to 6 weeks. In just about 4 weeks to the day, our product arrived, an installation appointment was scheduled for the next business day, the installers arrived at the prescribed time and completed the job within approximately 3 hours, leaving our room clean and debris-free. The doors appear to be top-notch and now we can actually see through the glass. Thank you Spiros and GEM for a job well done. Mike & Grethe, South Etobicoke

Approximate cost of services:
$2,118.00
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Company Response

Hi Mike and Grethe,

Thanks for taking the time to review us, and thanks for 10 stars!! At GEM we take pride in our work and the relationship we form with our customers! We are so happy to hear how satisfied you are with our service and your new doors! Looking forward to working with you on your next project!

Private User
Private User
Private User reviews Toronto, ON
1/10

windows

I'm not very pleased with this company and it's response to doing some repairs on windows that they installed 6 years ago. We need replacement parts and it's been over 2 months since they came out to assess the repairs. We also asked for a quote on another window replacement and it was not forthcoming. I do not recommend this company

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Private User,
Sorry to hear that you are not having a great experience, we would like to change that. If you send your information to info@gemwindows.com, we can have this looked over by one of our management team. We will work to get this taken care of for you in a timely manner.

Regards,
Team GEM

Fernand in Toronto
Fernand in Toronto
2 reviews Toronto, ON
10/10

Three New Basement Windows

We had three (3) basement windows installed; we are very pleased with the way they were installed. Joe and Mike were very professional. GEM was always reliable and committed. We were told that it would take a bit longer due to COVID-19 delays, but as soon as it was possible, the windows were installed. The work was done neatly, and efficiently. We certainly would recommend GEM windows.

Approximate cost of services:
$1,600.00
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Company Response

Hi Fernand,

Thank you for taking the time to write this review. Our team is the best in town, from sales to installation and everyone in between. It is because of the great staff at GEM that we have been in business for almost 60 years.

Thank you also for recommending us, these recommendations are what keep us going.

Desmond in Toronto
Desmond in Toronto
1 review Brampton, ON
10/10

Front Door Replacement

The installation process was seamless. From initial sales consult with (Tas) to the actual date of delivery and installation, there was an act of professionalism. The actual job was finished in quite a remarkable time. The crew cleaned up and swept the worked area leaving it very clean.

Approximate cost of services:
$6,113.00
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Company Response

Hi Desmond,

Thank you for taking the time to share your experience with us and We are glad you were satisfied with our services.

Ray in Toronto
Ray in Toronto
1 review Toronto, ON
10/10

Front Porch Windows and Door

I'm very pleased with the Gem casement/fixed windows and entry door to a now enclosed porch. Joe and Mike the installers did a great job removing the side windows, putting in the wood frame structure for the new windows and doors. A small dent was noticed in the aluminum molding around the door, but the installers came back a few weeks later to replace it. The wait for the door and windows took a little longer than expected, due to covid but overall I'm satisfied with the end result.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to write this review. Our team is the best in town, from sales to installation and everyone in between. It is because of the great staff at GEM that we have been in business for almost 60 years.

Deborah.Cowling
Deborah.Cowling
4 reviews Toronto, ON
10/10

Great storm door

We wanted to purchase a black storm door to complement our front door, and found exactly what we were looking for at Gem Windows and Doors. We made an appointment with Tas and within 5 minutes saw exactly what we wanted- a quality door full glass with an attractive burnished bronze handle. Tas explained a delay in delivery due to covid, and we were fine with that. The door was expertly installed and looks great. Several of our neighbours have commented on it. Great job guys!

Approximate cost of services:
$1,000.00
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Company Response

Deborah,
Thank you for the review. a storm door can be a great complement to any home, happy you found with you were looking for. Tas is very knowledgable and able to find just the right produce for her customers. COVID did add to some delays this year, but we are still committed to giving great, and safe, service and installation to all our customers.
Thank you again and stay safe!

Private User
Private User
Private User reviews Mississauga, ON
10/10

New basement windows

When the windows in our home were replaced some years ago, we did not do the basement windows, which were basically permanently jammed. GEM was the only company we found which was interested In a tricky job, as the window wells for a couple of the windows were small and difficult to work in. We were warned that delivery would be slow, due to the pandemic, and the fact that glass is no longer made in Ontario, but once installation was complete, we were very satisfied with the appearance, and the fact that the windows can now be opened when required. Installation was down well, and no need for redecoration.

Approximate cost of services:
$2,100.00
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Company Response

Thank you for taking the time to write a review. Our experienced installers have an amazing skill set that allows us to take on some installs that other companies may shy away from. COVID-19 has provided us with some challenges and delays this year, but we are still committed to providing a great end result for all our customers.
Thank you again, and stay safe!

Private User
Private User
Private User reviews Toronto, ON
2/10

Door and Window purchase

I’d had good service from Gem on two earlier occasions so I went to them for a third time for windows and doors. Unfortunately this time my experience was extremely negative. The doors I ordered - a major investment for me - were incorrectly drilled, which of course can happen and isn’t the end of the world; however since the error was confirmed on-site by the manufacturer’s representative I have received neither an apology or an acknowledgement from Gem. My emails, phone calls and in-person visit were met with slick buck-passing; as well, there was some truly garbled nonsense when it came to what should have been a completely straightforward exchange of door hardware. I eventually made the necessary door repairs myself so I could secure my home. A nominal refund was eventually authorized through email by the manufacturer. I have sent reminder emails twice and have never received it. These folks will say whatever’s required to get you off the phone: on various occasions I was promised a contractor’s rate (Seymour), free door hardware (Seymour), and that I shouldn’t worry about paying the full amount before they would deliver the doors because they “stand by their product” (Jim). Judging by their arrogant responses to some of their negative reviews, they are incapable of acknowledging when they might be in the wrong. Save your dignity and your money and shop elsewhere.

Approximate cost of services:
$5,000.00
4 of 4 people found this review helpful.
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Company Response

Dear Private User,

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction. If you send your information to info@gemwindows.com, we can have this looked over by one of our management team. We will work to get this taken care of for you in a timely manner.

Regards,
Team GEM

Kevin
Kevin
1 review Toronto, ON
10/10

Window replacement parts

GEM installed new windows and doors in my parent’s home over 25 years. Recently the sliding mechanism on one of the windows broke. I contacted Jim Christopoulos and he was able to source the replacement parts at no charge. The windows and doors installed by Jim and his team over two decades ago look and operate like new. I would not hesitate to recommend GEM Windows & Doors.

Approximate cost of services:
$1.00
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Company Response

Kevin,
Thank you for the review. GEM is always partnering with quality suppliers that provide a product that we can be proud of and that will keep our customers happy, two decades later. Happy to hear the Jim was able to help. GEM is always here for their customers no matter how long ago you purchased, we will always strive to do our best.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.