Gas Fix

Formerly Gasfix Repair
Fireplaces
601 Burlington Street East Hamilton ON L8L 4J5
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91%

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Reviews by rating (past 12 months)
Best of 2020 winner 7 timesBest of 2020winner 7 times

Reviews for Gas Fix

Average customer rating:
9.4 10 (289 reviews)

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Private User
Private User
Private User reviews Burlington, ON
0/10

Poor workmanship, dishonest and rude

Gas Fix repaired a non working gas fireplace in my home by replace the Gas Valve for a total repair cost inc. tax of $1400. There was a consistent odour in my home which I had become nose blind to but was advised by visitors to follow up on. 5 months after the instal of the gas valve Union Gas confirmed a gas leak from the fireplace. Gax Fix attended, work order stated the leak was repaired, the unit was checked and confirmed no further leaks. 3 days later the odour was still present, Union Gas attended again and confirmed a leak from a difference part of the gas valve. Gas Fix attended again 4 days later (soonest I could get an appt) to replace the gas valve. I asked what they would do with the old gas valve and was told they would follow up with the manufacturer. I aksed for a refund of my original $1400 or some consideration for the months of leaking gas and the faulty part used. I noted that a new part should not fail within 5 months of use. I was denied any compensation. The technician did not do his job on the first visit - did not repair the issue and did not confirm a further leak even though that was clearly stated on the invoice. Poor workmanship and rude service. I highly discourage anyone using this company. They are not honest and do not stand behind their work or their parts.

1 of 2 people found this review helpful.
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Darrell in Toronto
Darrell in Toronto
0 reviews Hamilton, ON
10/10

Gas fireplace clean and check and bbq check

Had Dwayne from Gas Fix out the other day to clean and service our gas fireplace and bbq. Was timely, tidy, and did a wonderful job!
Thank you! Will recommend this company to my neighbours!

1 of 1 people found this review helpful.
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Company Response

Thank you Darrell for having Gas Fix service your Weber BBQ and Heat-N-Glo fireplace. Dwayne has been with Gas Fix for 10+ years and has been in the industry for over 30 years now. We can agree that he is timely, tidy and professional in the service work that he does for us. Many other contractors will just clean the glass but Gas Fix is very thorough in the clean and check we do on a gas fireplace. We vacuum out the unit and use an air compressor to get to those areas the vacuum cannot reach. We also check the electrical components as required as well as checking the safety on the gas valve, a carbon monoxide test and a draft test on the ventilation. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Janet in Burlington
Janet in Burlington
0 reviews Burlington, ON
10/10

Pool Heater Replacement

We wanted to see if our old pool heater was worth repairing. Scott explained quite clearly why it wasn't worth doing so and provided a very competitive quote for the new heater. Within the week we had our new pool heater installed. Scott's knowledge and customer service are excellent. We wouldn't hesitate to recommend them.

1 of 1 people found this review helpful.
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Company Response

Thank you Janet for your review and for having Gas Fix install your new Raypak pool heater. Your prior heater, the Jandy LD250, required a new gas valve and possibly a new ignition control module. In some circumstances, it's just better to replace an older unit that requires a substantial repair with a brand new unit. When it comes to pool heaters (and gas fireplaces), Scott is the expert and the knowledge he has is unmatched by other contractors in the industry. Again, thank you for choosing Gas Fix or for your recommendation. Should you require our services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Joel in Hamilton
Joel in Hamilton
0 reviews Hamilton, ON
10/10

Heater Install

We found out our heater died Wednesday and Scott installed by Friday his service was great, he was very knowledgeable and on time great work, would recommend. them for any service.

1 of 1 people found this review helpful.
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Company Response

Thank you Joel for contacting Gas Fix to service your Jandy pool heater. Unfortunately, there are circumstances when the best repair is to replace the unit. In pool heater season, we have Raypak units in stock for a quick turn-around when a customer's unit fails. We appreciate that you chose Gas Fix to install your new Raypak pool heater. As we specialize in the repair, maintenance and installation of pool heaters (and gas fireplaces), we ensure the pool heater installation is done professionally and to code as per gas code and manufacturer's specifications. Other contractors might not advise on things such as check valves or bonding wire but for Gas Fix, those are standard requirements for a proper install. Should you require any services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Roz Douglas from Oakville/Mississauga
Roz Douglas from Oakville/Mississauga
5 reviews Oakville, ON
10/10

Incredible job.

Cleaned my gas fireplace. It had not been cleaned since we moved in 13 years ago. The technician was extremely tidy and did a fantastic job. My fireplace looks brand new. He advised me to get it done every 2 years which I am going to do. I highly recommend this company.

1 of 1 people found this review helpful.
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Company Response

Thank you Roz for having Gas Fix service your Majestic fireplace. Many contractors will light the pilot and clean the glass and call that a cleaning. Gas Fix is much more thorough as we will vacuum out the fireplace and use an air compressor to get to those areas the vacuum cannot reach. We also put down a heavy cloth to ensure we keep the surrounding areas clean as well. With every fireplace we touch, we check the safety on the gas valve, do a carbon monoxide test and a draft test on the ventilation. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

ron evans from Burlington
ron evans from Burlington
2 reviews Hamilton, ON
10/10

Repairs/Maintenance of gas fireplaces

The fireplace would not come on although the pilot light was on. The technician quickly solved that problem and then did a thorough job of cleaning the fireplace and the glass. He reviewed for us how to adjust the controls for the flame and the heat. He was careful not to get any dirt or ashes on the surrounding floor area. He did all this in one hour.

1 of 1 people found this review helpful.
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Company Response

Thank you Ron for your review and for choosing Gas Fix to service your Majestic fireplace. In many circumstances when the fireplace won't come on, it just needs some TLC to make it happy again. Over the years, there can be dust, debris or spiderwebs that cause problems. The thorough cleaning that Gas Fix provides can resolve many of those issues. We vacuum out the fireplace and also use an air compressor to get to those spaces that vacuum cannot. We also test the various components as required. Should you ever require our services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Max
Max
2 reviews , ON
10/10

Bbq repair and service

Great people to deal with - honest, on time & efficient.

They were very neat, cleaned up after completed the repair - would certainly not hesitate in recommending Scott and his team - thanks for all your help!

Regards

Max DiFelice

1 of 1 people found this review helpful.
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Company Response

Thank you Max for contacting Gas Fix to service your BBQ. As we specialize primarily in gas fireplaces and pool heaters, we can also service other gas appliances such as furnaces, water heaters and BBQ's. Though we carry parts for fireplaces and pool heaters, we do carry some parts for BBQ's, specifically the Twin Eagles BBQ. We did have some of the parts required for the repair and as this was an extensive repair, we were able to order in the balance of the parts for the Twin Eagles BBQ. We also provide warranty services for Twin Eagles so you are getting someone who is both skilled and knowledgeable when it comes to Twin Eagles BBQs. Again, thank you for choosing Gas Fix. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Jill in Hamilton
Jill in Hamilton
1 review Hamilton, ON
10/10

Gas fireplace

Excellent, courteous, expert service. Arrived promptly, at the time arranged. Completed the work in reasonable time, and had all parts with him, even though ours is far from being a new model of fireplace. Highly recommended.

1 of 1 people found this review helpful.
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Company Response

Thank you Jill for calling Gas Fix and having our technician Dwayne out to service your Superior gas fireplace. The unit required a new ON/OFF switch which we had on the vehicle. We have over a dozen different ON/Off switches and carry over 300+ of the most common fireplace (and pool heater) parts on the service vehicles. Thank you for your recommendation! Should you require our services in the future, please do not hesitate to contact us! ~ Jason, Office Manager ~

tina in Hamilton
tina in Hamilton
1 review Hamilton, ON
10/10

gas fireplace repair

Excellent service, Scott was knowledgeable, professional and I would definitely recommend this company. We are enjoying our fireplace again. Scott had all the parts he needed, so the job was completed same day.

2 of 2 people found this review helpful.
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Company Response

Thank you Tina for calling Gas Fix and having Scott out to service your Montigo gas fireplace. One of things that separates Gas Fix from other contractors is that we carry over 300+ parts on the service vehicles for both pool heaters and gas fireplaces. When parts are required to complete a repair, we have them on the vehicle over 97% of the time. In this case, we had all the components of the pilot assembly on our vehicle so we could complete the repair that same day. Unfortunately, most other contractors don't have the parts on their vehicle or will tell you it's no longer available so they can sell you a $5000 fireplace. We're not that contractor. We can take care of our customers the very same day. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Amy in Hamilton
Amy in Hamilton
1 review Hamilton, ON
10/10

Amazing Service!!!

I was AMAZED at the incredible service that Gasfix provided our family. They came and installed a new gas fireplace. The product and the service was excellent.

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I was hosting a party the evening it was to be installed, and unfortunately the glass (that was needed for the front of the fireplace) was the wrong size, but Scott went out of his way, to fix the problem and was back within a few hours with the right size, just in time for my party.

We've had so many compliments on it and have been enjoying it almost daily.

What I also wanted to mention, was how thorough Scott was on making sure our fireplace was safe (no gas leaking, Co2 etc.).

Before Gasfix, I had another comapny in to check on the old log set. He basically just turned it on, and when I asked him about the smell, he said it was because we had not turned the fireplace on in a long time (this was the first time we started it, since moving in, as it's an open fireplace and our kids were little).

Well I listened to my gut and called another company (GasFix).

I'm sure glad I did. GasFix was able to find a leak in the old fireplace, and informed me that the chimney was the wrong size, and that we needed to install glass to make it safe for our family. I was shocked that the other company walked in, and tested nothing...

Needless to say, I'm very thankful for Scott and the team at GasFIx.

So, as you know we ordered a new log set and had glass installed (that covers only the top part) and now the family and I, and even our dog love it!

As a side note, GasFix has also helped with us with our pool heater as well :).

Amazing service!

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Company Response

Thank you Amy for trusting your gut and for calling Gas Fix for a second opinion. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, our technicians provide a superior service than the other contractors that are out there. So many contractors just light the pilot and call that a working, safe fireplace. At a bare minimal, especially when a customer doesn't want to have the fireplace cleaned, we always check the safety on the gas valve, we always do a draft test on the ventilation and we always do a carbon monoxide test. We take your family's safety seriously! As noted, Scott was able to find issues with the prior fireplace such as the gas leak and issue with the chimney. We took a deposit for the new Peterson fireplace on a Monday and had it installed by the Thursday of that week. We also did everything we could to make sure everything was a go for your party and we are very pleased that everything was a complete success and everyone in the family is enjoying the fireplace. We also appreciate that you call us to service the Hayward pool heater as well. Whenever you need service for the fireplace or pool heater, please do not hesitate to contact us! Again, thank you for choosing Gas Fix! ~ Jason, Office Manager ~

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fix

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. Contact us today for a quote!

Hamilton/Burlington: (905) 523-8751
Oakville: (905) 845-0701
Mississauga: (905) 816-9710
Brampton: (905) 866-5882
Etobicoke/Toronto: (416) 483-9777

Gas fireplaces that Gas Fix services though not limited to this list include:

• ARCHGARD
• CENTURY HEATING
• CFM
• CLARE BROTHERS
• CONTINENTAL
• DOVRE
• DROLET
• DRU
• GSW
• GTI
• HEARTH & HOME
• HEARTHSTONE
• HEAT N GLO
• HEATILATOR
• HERITAGE
• HUNTER
• INSTAFLAME
• JOTUL
• KINGSMAN
• LENNOX
• MAJESTIC
• MHSC
• MONESSEN
• MONTIGO
• NAPOLEON
• NORTHERN FLAME
• OSBURN
• PACIFIC ENERGY
• POLARIS (POLAR)
• PORTLAND WILLAMETTE
• RASMUSSEN
• REGENCY
• RH PETERSON
• SECURITY
• SELKIRK
• TEMCO
• TOWN & COUNTRY
• VALOR
• VERMONT CASTING
• WATERFORD
• WOLF STEEL

At Gas Fix, we recommend an annual “clean and check” to your gas fireplace.

A clean & check service call to your gas fireplace includes:

• Vacuuming out the fireplace
• Blowing out both the burner and the pilot assembly with an air compressor
• Checking all electrical components
• Testing the pilot sensor - Thermopile / Thermocouple
• Checking the safety on the gas valve
• Doing a draft test on the ventilation and a carbon monoxide test
• Cleaning the glass
• Checking the window gasket
• Checking the fan, if applicable
• Checking the fireplace on start up

Our technicians do carry over 300 of the most common gas fireplace parts with them enabling them to provide same day service on your gas fireplace.

Gas pool heaters that Gas Fix services:

• COMFORT ZONE
• GALAXY
• HAYWARD
• JANDY
• MINI MAX
• PENTAIR
• RAYPAK
• RHEEM
• STA-RITE
• TD LAARS
• ZODIAC

A light and check service call to your gas pool heater includes:

• Lighting pilot
• Checking operation of pressure switch
• Checking ON/OFF safety circuit
• Checking for spiders in burner orifices

A clean and check to a Gas Furnace includes:

• Check filter for replacement or upgrade options
• Check all wires for damage and state of repair
• Check all hoses for connections, cracks and past or present water leaks
• Visual camera inspection inside duct work on A coil (AC) and heat exchanger
• Heat rise calculation and compare to manufacturer’s specifications
• Full carbon monoxide test of air ducts and venting
• Full air compressor cleaning and vacuuming to ensure product runs smoothly
• Full inspection report on completion

CATEGORIES
Fireplaces
SERVICES
At Gas Fix, we specialize in the repair, maintenance, service and sales of: * Gas Fireplaces * Gas Pool Heaters * Hot Water Heaters (Conventional and Tankless) * Furnaces * Gas Lines * Gas Appliance Hook-Ups
WEBSITE
http://gasfix.ca/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
VISA / MASTERCARD / DEBIT
LICENSES
TSSA Contractor / City of Hamilton Masters & Contractor Trade Licenses
MEMBERSHIPS
TSSA / CFIB / WSIB
LIABILITY INSURANCE
Yes
DIPLOMAS
All Gas Fix technicians are TSSA Licensed G2 Gas Technicians & Gas Fix is a TSSA licensed contractor
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Day Labour Warranty / 90 Day Parts Warranty (Parts must be purchased from & installed by Gas Fix)
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.