Gasfix Repair

601 Burlington Street East Hamilton ON L8L 4J5
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Gasfix Repair
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Reviews for Gasfix Repair

Average customer rating:
9.4 10 (285 reviews)

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Angela in Burlington
Angela in Burlington
2 reviews Burlington, ON

Gas fireplace service

Gasfix was recommended to us by my brother who had great things to say. We had just had a bad experience with another company and we needed the problem fixed. From the initial call with Gasfix right through Scott's speedy visit to our home, the service was awesome! and fair priced. Scott was able to save us a lot of unnecessary expenses from repair work that was not required but suggested from the other company. I would and am recommending Gasfix is to co-workers, neighbors etc. Gasfix is honest, friendly, professional and very knowledgeable. Definately your best choice!

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Company Response

Thank you Angela for having Gas Fix service your Majestic gas fireplace. We get a lot of calls for second opinions. Another contractor will go in and tell you need a new fireplace because they don't know how to repair the unit and don't carry the parts to do the repair. Essentially, those service contractors are just an extension of their sales department. Your fireplace just needed some TLC to make it happy again. It also required an ON/OFF switch which we had on the service vehicle. Again, thank you for your review and for recommending us to others. ~ Jason, Office Administrator ~

chris in Hamilton
chris in Hamilton
0 reviews Hamilton, ON

Gas fireplace back to new again!

We have a gas fireplace that is roughly 25 years old. Was serviced in 2009 and then just recently it finally gave up the ghost (it's Halloween !).
These guys are really good and Dwayne was the repairman. Very thorough and professional. Did a super job and very neat and tidy while doing the work....which is so nice to see!

Had to basically change out the entire burner system as it was well out dated and not working.

A heck of lot cheaper than buying a new fireplace !!

Highly recommend this company.

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Company Response

Thank you Chris for contacting Gas Fix and for having Dwayne service your Montigo gas fireplace. Your gas fireplace had a mercury flame switch (MFS). As the MFS is no longer available as it's an obsolete part, the repair is upgrading the operating system with a new gas valve and a new pilot assembly which contains the electrode, pilot tube, thermopile and thermocouple. It's an expensive repair but our technicians always have those parts on their service vehicle and can do the repair in a couple of hours. As you noted, it's much cheaper than spending $4000 to $6000 on a new fireplace. If you need us in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

Rochelle Martin in Toronto
Rochelle Martin in Toronto
2 reviews Toronto, ON

Repaired and serviced gas insert

I appreciated the ease of scheduling this repair service (good reception/scheduling staff), and the serviceman Dwayne arrived right at the scheduled time. He did the repair and maintenance on my gas insert efficiently and expertly, and now it works and looks great! Thanks, Dwayne and Gasfix Repair!

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Company Response

Thank you Rochelle for your review and for using Gas Fix to service your Kingsman fireplace. As the office administrator, I try to be as efficient as I can to make booking easy for the customer. When a call comes in, I put the phone number into the calendar and it usually brings up past customer history so I already have the customer's name, address, phone number as well as the make and model of the gas appliance. Our service technicians call with an ETA and arrive prepared. Fortunately, your unit required no parts as Dwayne only had to repair the piezo wiring and thoroughly clean the unit. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

Private User
Private User
Private User reviews Hamilton, ON

Gas fireplace and pool heater service

We moved here a dozen years ago and tried other companies. Gas fix is money well spent for excellent service. I highly recommend Gas Fix for all gas-related needs in your home.

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Company Response

Thank you for having Gas Fix service your gas fireplace and pool heater. We like to think that we are different from other contractors out there. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, we come prepared. Our maintenance to gas appliances is very meticulous. We also carry over 300+ of the most common parts on our service vehicles so when parts are required for your fireplace or pool heater, we have it on the vehicle. Should you require us in the future, please do not hesitate to contact us. ~ Jason, Office Administrator ~

Private User
Private User
Private User reviews Hamilton, ON

Pool Heater

Scott and Dwayne did an outstanding install replacing our old pool heater. I got quotes that were less but paid extra for Scott's expertise and knowledge. He was aware of all the updated codes for installation od Raypak Heater. The company had repaired our old heater and it limped along for 4 seasons. We first used their services on ajustments made to our indoor gas fireplace. They responded quickly and came out immediately to give us their quote. Not hesitate to use them in the future.

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Company Response

Thank you for choosing Gas Fix to have Dwayne and Scott install your new pool heater and having us service your prior pool heater. As we also provide warranty services for some of the manufacturers, our technicians are very familiar with the gas codes and how these units should be installed. We upgraded the install to include a check valve, bonding the other pool equipment and an indoor ventcap. Should you have any issues in the future, please do not hesitate to contact us. We can typically book a service call with 24 to 48 hours. ~ Jason, Office Administrator ~

Private User
Private User
Private User reviews Brantford, ON


We have been using Gas Fix for several years now. At our last house, they have serviced and repaired our fireplace and also did the gas line and installation for the garage heater we had. We were always impressed that they called first to let us know when they were on their way. When we needed to replace our fan, they had the one we needed for our Instaflame fireplace on their vehicle. When we moved, we contacted them for a gas line for our BBQ. The technician installed the gas line, installed the BBQ and even converted it from propane to natural gas for us. We most recently used their services near the end of June when we needed to replace our pool heater. When I called the office, I didn't even need to give my name or address. Their administrator Jason found all my info just with my phone number and was already setting up my appointment with the general manager to provide a quote. They even matched the price on the pool heater from another company and even upgraded the installation for us to install a check valve and bond the other equipment. These guys are well prepared and organized. I wouldn't hesitate to recommend Scott and his team at Gas Fix.

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Company Response

Thank you Mr. L for your review and being a Gas Fix customer for eight years now. We appreciate your repeat business over the years and your recommendation for the excellent service we provide. We first provided service for the Instaflame HE20 fireplace. As we specialize in the repair and maintenance of gas fireplaces, our technicians carry over 300+ of the most common fireplace parts (and pool heater parts) on the service vehicle. When parts are required, we have those parts on the vehicle 98% of the time and complete the service call that very same day. When we needed to replace the ignitor and fan, we had them on the vehicle. As noted, we have also installed gas lines for the garage heater at your prior house as well as the gas line for your BBQ at your new house last year. When you called us this year, we were able to bring up your history with just your phone number. It does make booking calls more efficient when we already know your name, address and past service history prior to answering your call. Your prior pool heater was a Laars Lite that was about 12 years old. As we also specialize in pool heaters, we had a Raypak unit in stock for a quick turn-around. Since we do warranty work for a couple of the manufacturer's, we ensure that our installations are done in accordance with the gas code and the manufacturer's installation instructions. As noted, we installed a check valve and bonding wire ensuring an installation that is professional and to code. The warranty on the new Raypak is one year for both parts and labour. If you have any issues, please contact us and we will send out a technician at no additional cost to you. Should you have any issues in the future with any of your other gas appliances, please do not hesitate to contact us. We can also service furnaces, water heaters as well as the existing fireplace you have. Again, thank you for choosing Gas Fix. ~ Jason, Office Manager ~

Diane in Burlington
Diane in Burlington
1 review Hamilton, ON

Do not recommend

last May (2018) we had Gas Fix come out to install a pool heater. They advised we needed all new gas lines as they were not up to code (despite being installed by certified gas fitter previously) we paid and had this done . After Gas Fix installed the unit they left - had to call them back as they failed to relight our pilot . About a week passed and we heard rattling in the unit. They would not come back out to look at it without charging us.
The heater has worked one season. This Canada weekend we discovered there was a problem with the thermostat.. we called to see if Gas Fix would come out .. min price was $100 to come out . They also advised if it was the thermostat/ temperature sensor they would not honour the warranty (one month out of warranty), they would not recommend where we could get this part, essentially were no help to us . Customer service is TERRIBLE!
Would not recommend this company to anyone ! They are happy to sell but not service or stand by their products !

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Burlington, ON

Poor workmanship, dishonest and rude

Gas Fix repaired a non working gas fireplace in my home by replace the Gas Valve for a total repair cost inc. tax of $1400. There was a consistent odour in my home which I had become nose blind to but was advised by visitors to follow up on. 5 months after the instal of the gas valve Union Gas confirmed a gas leak from the fireplace. Gax Fix attended, work order stated the leak was repaired, the unit was checked and confirmed no further leaks. 3 days later the odour was still present, Union Gas attended again and confirmed a leak from a difference part of the gas valve. Gas Fix attended again 4 days later (soonest I could get an appt) to replace the gas valve. I asked what they would do with the old gas valve and was told they would follow up with the manufacturer. I aksed for a refund of my original $1400 or some consideration for the months of leaking gas and the faulty part used. I noted that a new part should not fail within 5 months of use. I was denied any compensation. The technician did not do his job on the first visit - did not repair the issue and did not confirm a further leak even though that was clearly stated on the invoice. Poor workmanship and rude service. I highly discourage anyone using this company. They are not honest and do not stand behind their work or their parts.

1 of 2 people found this review helpful.
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Darrell in Toronto
Darrell in Toronto
0 reviews Hamilton, ON

Gas fireplace clean and check and bbq check

Had Dwayne from Gas Fix out the other day to clean and service our gas fireplace and bbq. Was timely, tidy, and did a wonderful job!
Thank you! Will recommend this company to my neighbours!

1 of 1 people found this review helpful.
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Company Response

Thank you Darrell for having Gas Fix service your Weber BBQ and Heat-N-Glo fireplace. Dwayne has been with Gas Fix for 10+ years and has been in the industry for over 30 years now. We can agree that he is timely, tidy and professional in the service work that he does for us. Many other contractors will just clean the glass but Gas Fix is very thorough in the clean and check we do on a gas fireplace. We vacuum out the unit and use an air compressor to get to those areas the vacuum cannot reach. We also check the electrical components as required as well as checking the safety on the gas valve, a carbon monoxide test and a draft test on the ventilation. Should you require any service in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

Janet in Burlington
Janet in Burlington
0 reviews Burlington, ON

Pool Heater Replacement

We wanted to see if our old pool heater was worth repairing. Scott explained quite clearly why it wasn't worth doing so and provided a very competitive quote for the new heater. Within the week we had our new pool heater installed. Scott's knowledge and customer service are excellent. We wouldn't hesitate to recommend them.

1 of 1 people found this review helpful.
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Company Response

Thank you Janet for your review and for having Gas Fix install your new Raypak pool heater. Your prior heater, the Jandy LD250, required a new gas valve and possibly a new ignition control module. In some circumstances, it's just better to replace an older unit that requires a substantial repair with a brand new unit. When it comes to pool heaters (and gas fireplaces), Scott is the expert and the knowledge he has is unmatched by other contractors in the industry. Again, thank you for choosing Gas Fix or for your recommendation. Should you require our services in the future, please do not hesitate to contact us. ~ Jason, Office Manager ~

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gasfix Repair

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. Contact us today for a quote!

Hamilton/Burlington: (905) 523-8751
Oakville: (905) 845-0701
Mississauga: (905) 816-9710
Brampton: (905) 866-5882
Etobicoke/Toronto: (416) 483-9777

Gas fireplaces that Gas Fix services though not limited to this list include:


At Gas Fix, we recommend an annual “clean and check” to your gas fireplace.

A clean & check service call to your gas fireplace includes:

• Vacuuming out the fireplace
• Blowing out both the burner and the pilot assembly with an air compressor
• Checking all electrical components
• Testing the pilot sensor - Thermopile / Thermocouple
• Checking the safety on the gas valve
• Doing a draft test on the ventilation and a carbon monoxide test
• Cleaning the glass
• Checking the window gasket
• Checking the fan, if applicable
• Checking the fireplace on start up

Our technicians do carry over 300 of the most common gas fireplace parts with them enabling them to provide same day service on your gas fireplace.

Gas pool heaters that Gas Fix services:


A light and check service call to your gas pool heater includes:

• Lighting pilot
• Checking operation of pressure switch
• Checking ON/OFF safety circuit
• Checking for spiders in burner orifices

A clean and check to a Gas Furnace includes:

• Check filter for replacement or upgrade options
• Check all wires for damage and state of repair
• Check all hoses for connections, cracks and past or present water leaks
• Visual camera inspection inside duct work on A coil (AC) and heat exchanger
• Heat rise calculation and compare to manufacturer’s specifications
• Full carbon monoxide test of air ducts and venting
• Full air compressor cleaning and vacuuming to ensure product runs smoothly
• Full inspection report on completion

At Gas Fix, we specialize in the repair, maintenance, service and sales of: * Gas Fireplaces * Gas Pool Heaters * Hot Water Heaters (Conventional and Tankless) * Furnaces * Gas Lines * Gas Appliance Hook-Ups
TSSA Contractor / City of Hamilton Masters & Contractor Trade Licenses
All Gas Fix technicians are TSSA Licensed G2 Gas Technicians & Gas Fix is a TSSA licensed contractor
30 Day Labour Warranty / 90 Day Parts Warranty (Parts must be purchased from & installed by Gas Fix)
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