Our fireplace had a starting issue, their Gasfix tech Dwayne arrived on time, who was very kind and knowledgeable. He diagnosed and fixed the issue quickly, having all parts in stock with him and ready to go. These guys are professional, from giving you an advanced call that they are on route and on time for the service to putting down work sheets to keep area clean and your house flawless while they diagnose and repair. I'm Very pleased with level of service and professionalism. Dwayne is an awesome tech an asset to your company.
- Company Response
Thank you Cory for having Dwayne out to service your Instafame fireplace. Dwayne has been with Gas Fix for over ten years now and he has over 25+ years experience in this industry. As noted, we put down a heavy blanket to keep the work area clean as we do our cleaning and diagnostics. Fortunately, your fireplace just needed a little TLC to make it happy again. Though we don't carry all fireparts parts, we do carry over 300+ of the most common parts on our service vehicles. When parts are required, we have them on our vehicle over 95% of the time. Thank you again for your kind comments regarding Dwayne. Should you ever require service in the future, please do not hesitate to contact us. In most circumstances, I can arrange a service call with 24 to 72 hours. ~ Jason, Office Administrator ~