We have been using Gas Fix for several years now. At our last house, they have serviced and repaired our fireplace and also did the gas line and installation for the garage heater we had. We were always impressed that they called first to let us know when they were on their way. When we needed to replace our fan, they had the one we needed for our Instaflame fireplace on their vehicle. When we moved, we contacted them for a gas line for our BBQ. The technician installed the gas line, installed the BBQ and even converted it from propane to natural gas for us. We most recently used their services near the end of June when we needed to replace our pool heater. When I called the office, I didn't even need to give my name or address. Their administrator Jason found all my info just with my phone number and was already setting up my appointment with the general manager to provide a quote. They even matched the price on the pool heater from another company and even upgraded the installation for us to install a check valve and bond the other equipment. These guys are well prepared and organized. I wouldn't hesitate to recommend Scott and his team at Gas Fix.
- Company Response
Thank you Mr. L for your review and being a Gas Fix customer for eight years now. We appreciate your repeat business over the years and your recommendation for the excellent service we provide. We first provided service for the Instaflame HE20 fireplace. As we specialize in the repair and maintenance of gas fireplaces, our technicians carry over 300+ of the most common fireplace parts (and pool heater parts) on the service vehicle. When parts are required, we have those parts on the vehicle 98% of the time and complete the service call that very same day. When we needed to replace the ignitor and fan, we had them on the vehicle. As noted, we have also installed gas lines for the garage heater at your prior house as well as the gas line for your BBQ at your new house last year. When you called us this year, we were able to bring up your history with just your phone number. It does make booking calls more efficient when we already know your name, address and past service history prior to answering your call. Your prior pool heater was a Laars Lite that was about 12 years old. As we also specialize in pool heaters, we had a Raypak unit in stock for a quick turn-around. Since we do warranty work for a couple of the manufacturer's, we ensure that our installations are done in accordance with the gas code and the manufacturer's installation instructions. As noted, we installed a check valve and bonding wire ensuring an installation that is professional and to code. The warranty on the new Raypak is one year for both parts and labour. If you have any issues, please contact us and we will send out a technician at no additional cost to you. Should you have any issues in the future with any of your other gas appliances, please do not hesitate to contact us. We can also service furnaces, water heaters as well as the existing fireplace you have. Again, thank you for choosing Gas Fix. ~ Jason, Office Manager ~