Saw the add in the Oakville Beaver called them and Scott came to give us a quote the same week. Two weeks later it was installed. Very happy with the service, now I'm swimming in May, one thing I had never done before.
Was was efficient and great. Satisfied customer.
Hired Gas Fix to repair Pool Heater. They fixed it. Got Charged a fair labour rate but got gouged on the parts price. I paid $686.49 for 3 parts that are readily available in the marketplace for for under $250.00. I didn't expect to get taken advantage of by a company that we had used in the past and when I objected to the parts price the repair tech immediately threatened to take the parts out and leave. I complained to head office and the GM called me a few minutes ago to explain that in order to have these parts readily available to customers, that this is their pricing policy on parts. So they win, I lose. I would recommend to anyone thinking about using Gas Fix to get a quote first, let them leave and then find someone more reasonable to do the repairs. An extremely unpleasant experience.
I wasn't surprised to see a quick response from the company as they don't want others to question their parts pricing tactics. I signed nothing to provide the go ahead to install the parts at the verbally quoted price of a couple of hundred dollars each. I immediately went to call distributors of the parts and discovered the price quoted was outrageous. Upon return to the tech to raise my objection, the parts were already in and the well rehearsed threat to remove them and leave immediately and charge for the labour was delivered. Its a bit like Ransomware on your computer, pay now or suffer the consequences. Thanks for your quick reply and good luck to you and your business. A dissatisfied customer will tell between 9-15 people about their experience, I'll make sure to multiply that .
Thank you for your review. In 2012, we were there to service the Starite heater. As your email indicates, the issue was identified quickly and the charge was reasonable. In April 2021, we serviced the pool heater again and as your email to us states, the technician was on time, identified the problem AND had all three parts on the service vehicle. Prior to installing the parts, the technician did advise you on the price and you gave your approval to proceed with the repair. In your email communication you say you checked the Pentair site for the list price but their site doesn’t list any prices. Also, unless you have an account with the distributors, you can’t see list prices on their sites either. In reality, you had to price check at the retail level. All three parts are not readily available for under $250. Actually, all three parts are special order. Two of those items have expected shipping dates between 10 to 16 weeks due to distribution issues happening in the industry. Gas Fix had the parts on the service vehicle and was able to take care of your heater on the same day. Other contractors can't because they don't invest in parts or carry parts on their service vehicle as the GM explained to you. At Gas Fix, we strive to provide quality service and care to all our clients. Unfortunately, there are circumstances where no matter how hard we try, it becomes clear that this is not possible. Gas Fix provides a quality service and when our technicians are on a service call, they have over 300+ of the most common parts on their vehicle. When you want cheap service, please, call our competitor. All the best to you and your family and we hope you get lots of enjoyment out of your pool this season.
A long overdue review. Scott came to our home beginning of December for a gas fireplace we hadn't used in years. He set blankets down on the floor to protect the carpet. He cleaned and vacuumed out the entire inside of the fireplace and all the vents. Scott then checked that air was going up through the chimney and that nothing was clogged. He found the main gas valve piece was defective, of which he had all extra parts in his truck. He replaced the part, checked everything again for air flow, and made sure it was all cycling and heating properly. When Scott was finished, he thoroughly cleaned up the entire work area, including vacuuming the carpet area. We've been happily using our fireplace again during the past winter. Thanks so much Scott for your expertise in diagnosing and repairing our fireplace. Will definitely call you again for yearly cleaning.
My Twin Eagles BBQ was in need of a major repair - burners were shot, briquettes were crumbling, lights worn out, etc. Contacted Cedar Springs Landscape who originally installed - they referred me to Gasfix. Scott took charge with the help of Rick at CSL and ordered all the parts necessary to bring my BBQ back to NEW again. Scott orchestrated all the parts and kept in touch with me knowing I was anxious to get the repairs done as I use my BBQ 3-4 times a week. Scott waited for a break in the weather and was here yesterday for 3 hours. He did an amazing job. Quality and Great Service from Scott at Gasfix and Rick at CSL. Thanks!
We had Dwane from Hamilton location out here this morning. You should be very proud of him, he really knows his stuff. Very prompt, knowledgeable and very truthful. If all your employees are this way your business should be blooming. Thank you so much we will certainly recommend your company to everyone. 50 STARS
PAM ANDY LAMARCHE
We've been using GasFix for the past several years and have been extremely satisfied with both their maintenance and repair services. This company continually provides consistent, professional service and any
questions are promptly and fully answered. Our Continental gas fireplace continues to work well for the past 20 years and the annual maintenance checks provided by GasFix definitely help contribute to such performance . Thank you again Dwayne, we're good for another year.
Called Gasfix Repair after another local company told us that our older natural gas fireplace needed a replacement gas valve but that parts were unavailable and we would need to buy a new fireplace at a cost of over $5000 as well as ripping out the wall and mantle to install. I called Gasfix with the fireplace model and serial number, and spoke to Jason. Sure enough, they had parts available. Their technician Scott just made the repair. I was very impressed with their strong customer service orientation and professional approach. Scott arrived masked to protect us from covid risks. He protected the work area with a pad. He thoroughly vacuumed and cleaned the unit including the glass. He replaced the defective gas valve making sure the new valve was properly mounted which the old valve wasn't. He tested for gas leaks and carbon monoxide, and reviewed proper operation of the fireplace. He left the work area clean and tidy. Excellent service from both Jason in the office and Scott throughout. I have no hesitation in recommending Gasfix for your fireplace repair needs.
I had been putting the conversion of my older Napoleon Gas Fireplace a bit too long. Scott at Gas Fix e-mailed me an estimate and I ended up booking an appointment for today September 25th.
Technician Duane (who completed my last service) showed up on time (telephoned first -- a big help) and proceeded with the conversion. Whilst I busied myself with a cable box install upstairs Duane didn't take long at all and finished the work in record time.
Cannot say enough good things about Gas Fix. Highly recommended to other people considering getting retooling or general Fireplace service completed.
All the best
Always pleasant, efficient and professional. Scott enjoys my dogs and cat. Follows covid protocols. I'll see him every year. Better safe than sorry. He is an expert and can answer all my questions. Thanks again!
GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. Contact us today for a quote!
Hamilton/Burlington: (905) 523-8751
Oakville: (905) 845-0701
Mississauga: (905) 816-9710
Brampton: (905) 866-5882
Etobicoke/Toronto: (416) 483-9777
Gas fireplaces that Gas Fix services though not limited to this list include:
• CENTURY HEATING
• CLARE BROTHERS
• HEARTH & HOME
• HEAT N GLO
• NORTHERN FLAME
• PACIFIC ENERGY
• POLARIS (POLAR)
• PORTLAND WILLAMETTE
• RH PETERSON
• TOWN & COUNTRY
• VERMONT CASTING
• WOLF STEEL
At Gas Fix, we recommend an annual “clean and check” to your gas fireplace.
A clean & check service call to your gas fireplace includes:
• Vacuuming out the fireplace
• Blowing out both the burner and the pilot assembly with an air compressor
• Checking all electrical components
• Testing the pilot sensor - Thermopile / Thermocouple
• Checking the safety on the gas valve
• Doing a draft test on the ventilation and a carbon monoxide test
• Cleaning the glass
• Checking the window gasket
• Checking the fan, if applicable
• Checking the fireplace on start up
Our technicians do carry over 300 of the most common gas fireplace parts with them enabling them to provide same day service on your gas fireplace.
Gas pool heaters that Gas Fix services:
• COMFORT ZONE
• MINI MAX
• TD LAARS
A light and check service call to your gas pool heater includes:
• Lighting pilot
• Checking operation of pressure switch
• Checking ON/OFF safety circuit
• Checking for spiders in burner orifices
A clean and check to a Gas Furnace includes:
• Check filter for replacement or upgrade options
• Check all wires for damage and state of repair
• Check all hoses for connections, cracks and past or present water leaks
• Visual camera inspection inside duct work on A coil (AC) and heat exchanger
• Heat rise calculation and compare to manufacturer’s specifications
• Full carbon monoxide test of air ducts and venting
• Full air compressor cleaning and vacuuming to ensure product runs smoothly
• Full inspection report on completion