Purchased a custom sectional which was delivered 2018 May. Approximately 5-6 months later it started squeaking when you sit on it. I contact the Brampton office and spoke with Cathy. She requested I make and send a video regarding the problem. I sent it to her. I waited for a response that she had received the video. It was about 1-2 weeks later that I contacted her. She did receive it. Icathy said that they won’t come to my home and fix it. It has to be picked up. I wanted the sectional picked up and a date was set. Two men showed up and questioned me several times about the sectional. They sat on the sectional and stated they won’t pick up the sectional. They would organize someone to come to my house. I again contacted Cathy about the sectional not being picked up. She apologized and a pick up and the date was rescheduled. A week later two men came to pick up the sectional. Again asking me what the problem was. One of sat on the sectional moving around to hear the squeaking. He was rude. He said he would only take half of the sectional and leave the chaise. They put it in the truck and didn’t leave an invoice. The following day I phoned Cathy who sent me an email about the pick up. At 4 weeks I again contacted Cathy. She said she had to contact the manufacturer and would phone me back. I waited and after 3 days she sent me an email that the factory wS closed and would reopen the following week. I waited and then called her about whether the sectional was done. She said yes and scheduled a pick up day with a time of 2-6. Ii waited and waited unfortunately no sectional was delivered. I called to find out what was going on. They informed me I wasn’t in the schedule. I had to booked another time. This time they called me to tell me I couldn’t get the sectional because the truck broke down. I asked to speak to the manager Joe. He said he would look into it. Finally the sectional was delivered BUT the sectional still squeaks. It is the same! So they did nothing.
- Approximate cost of services:
- $1,600.00