Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2709 reviews)

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Lina
Lina
1 review Whitby, ON
10/10

customer service

my windows are installed in 2013 and few handles needed to be replaced.
I talked to clera window, and they gave me a reply right away and dropped new handles right next day.
John,a manager of durham region clera window was nice and friendly .i am very plesed with their customer service.
thank you!

0 of 8 people found this review helpful.
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Company Response

Hello Lina,
Thank you for taking the time to give us a 10-star review!. We value our customer's input to help keep/better the quality in service. I will make sure to pass on to John your positive experience.
Thank you so much again!

Private User
Private User
Private User reviews Oakville, ON
10/10

Service

The salesman Kyle was great and the installer preformed well. Clera Windows & Doors honored their warranty and also repair addition windows.

0 of 10 people found this review helpful.
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Company Response

At Clera Windows and Doors we stand 100% behind our warranty.

Thank you so much private user for this fantastic review!
We are proud of our top quality products and our employees, and they will be very happy to hear about this glowing review of their work.

Thank you again and best wishes!

Private User
Private User
Private User reviews Toronto, ON
10/10

new windows and service

Clera installed new windows for us about 4 years ago, including changing the dining room window into a sliding patio door. They did a great job all around...I could tell that the installers took pride in the quality of their work....I'm really happy with how it turned out.

Recently, a hinge pin came out of a crank handles for one window, and the locking mechanism broke on another window. I spoke with Rita in customer service, and was well taken care of. She had all the information I needed, responded in a timely manor and provided flexible options to get me the replacement parts.

There was a minor mixup with one of the parts when I went to pick them up, but the receptionist was able to sort it out with the warehouse staff, and I was on my way.

An over-all positive experience.

0 of 8 people found this review helpful.
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Company Response

Hi Greg,

Thank you so much for your very kind words!

We're so glad to hear of your positive experience with us! We work very hard to ensure all our customers have exceptional experience just like yours.Our installation teams are extremely proud of the work they do and their attention to detail on each and every project. I am very happy to hear that the minor mix-up was resolved immediately and you didn't have to come back again.It was a pleasure to serve you.

I hope you have a great day,
Regards,

Rita

Private User
Private User
Private User reviews Vaughan, ON
10/10

2 basement windows installed

We have gotten Gary and his team several times over the last 5 years to install windows in 2 different homes. We have been 100% satisfied each time and would highly recommend them.

0 of 9 people found this review helpful.
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Company Response

Hello Private User,

Thank you for contributing this amazing feedback to us on HomeStars. We're greatly appreciative of your loyalty to our company,and we are thrilled to hear that you've had seamless experiences time and time again. We will make sure to pass your awesome review to Gary as we know he will appreciate it wholeheartedly.

Once again, thank you for your business and your recommendation!

christopher.merritt in Etobicoke
christopher.merritt in Etobicoke
0 reviews Belleville, ON
8/10

Replacement of original home windows

Replacement of 6 original wood casement windows on second floor of 48 year old house. Wanted a brand name product with full service installation service via their own employee crews. In my experience with 4 different houses, expert installation is key to peak product performance and longevity. Watched Jeff and Braden over 2 days & happy with the entire process and professionalism of the Belleville crew.

0 of 8 people found this review helpful.
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Company Response

Thank you for your amazing feedback Christopher. Top quality products combined with excellent service and value is definitely what we try to provide every Clera Widows and Doors customers. Glad to hear that the Belleville crew met all your expectations.
We look forward to the opportunity of working with you again!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Job Well Done and Reasonably Priced

Had quotes from multiple companies, and Clera was the most reasonably priced. Had patio doors, bathroom and basement windows replaced, the job was done well and quickly. Had an issue with caulking bubbling up around our patio door, which was promptly fixed.

0 of 9 people found this review helpful.
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Company Response

Dear Private User,
Thank you so much for the 10-star review. We are honoured that you shopped around and you chose us as your supplier of choice. We pride ourselves in providing top quality products at great prices. Happy to hear that the issue with the patio door was resolved promptly.

Best wishes!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Friendly and Accommodating Service

The company was very friendly and accommodating of my budgetary limits, provided great service that included installation of great window products that are easy to use and clean. I am a return customer and would highly recommend these people to anyone who is looking for a highly skilled and qualified window company.

0 of 8 people found this review helpful.
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Company Response

Hello Private User,

WOW! what an amazing 10-star review!

Thank you so much for being one of our loyal and trusted customers and for your lovely note. Our team of professionals is dedicated to providing you and all Clera Windows and Doors customers with only the best there is to offer in the window and door industry. We are exceedingly pleased to hear that your experience was such a positive one.

Enjoy your new windows in good health!

Private User
Private User
Private User reviews Petawawa, ON
8/10

Windows look great

Have us company in the past, and again now, and if I need to in the future.

0 of 9 people found this review helpful.
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Company Response

Good day private user,

We at Clera Windows and Doors are so lucky to have such loyal customers like yourself. Thank you so much for your wonderful review and for taking the time to share it with us and the community. we will be more than happy to serve you again soon!
Best wishes!

Private User
Private User
Private User reviews Waterloo, ON
8/10

Front door and patio doors

I’m pretty happy with the final outcome and the look of our new doors. However, it seemed like we had to seek them out for updates on when our doors would be installed. They were delayed due to COVID, which is completely understandable, they just didn’t tell us until we emailed them asking them about it. The communication could have been better. But happy with the result.

0 of 8 people found this review helpful.
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Company Response

Hi Clera customer,

Thank you for your kind comments and the 8 stars.We are thrilled that you are happy with your new doors. During these uncertain times that we are all going through we are experiencing temporary delays due to the lock-downs and the increased volume combined with our additional precautionary measures that we have to take due to Covid-19. I totally agree with you, your sales manager should have informed you about the delay. I apologize for the lack of communication and for any and all inconveniences. I will make sure to bring it to his attention.

Once again thank you for your business and enjoy your new doors!

dwb.jenkins01 in Toronto
dwb.jenkins01 in Toronto
1 review Caledon, ON
8/10

Sliding patio door

Very much appreciated the polite, courteous and professional service by the guys. Looking forward to doing a bigger project in the near future. Thanks guys!

0 of 10 people found this review helpful.
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Company Response

Hi Dwb,
We're happy to hear you found everyone to be cordial and professional throughout your experience with us. We know you'll love your newly installed patio door for many more years to come.
Thanks again for being such a loyal customer and for writing this awesome review.
We are also looking forward to assisting you soon in your next project.

You have our best wishes!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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