Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2746 reviews)

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TV, Whitby
TV, Whitby
1 review Whitby, ON
10/10

window installation

FM Windows had been recommended to me by a business acquaintance who was really pleased with the work he had done by this company. I called FM for a quote. The manager who came to my home really knew his stuff, put me at ease and was not at all high-pressure, and the price was very competitive, so I felt very comfortable in signing a contract. The windows were ready and installed within the time frame the manager had promised. The installers were highly professional and friendly, and I have nothing but good things to say about my whole experience in dealing with this company.

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Bob Lindsay
Bob Lindsay
1 review Bobcaygeon, ON
10/10

replace old windows

From the first meeting I was very impressed with the level of knowledge and expertise the salesperson had. The installers were excellent and very efficient at their job, follow up was done after to installation to make sure I was pleased with the job. I would highly recommend this company to anyone without hesitation

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Olex in Mississauga
Olex in Mississauga
1 review Mississauga, ON
0/10

Windows and door replacement

We were charmed by the artistic salesman and reasonable pricing. Unfortunately, the salesman happened to be a very unorganized and hard to reach person as we could learn it about him later on. Massages left in his personal voice mail could be returned only after a call to the main office. The delivery was delayed by almost 4 months. Windows installation was lousy: not plumb, yellow foam sprayed on the black roof shingles and the outside brick walls, drywall ripped around the windows – the room walls had to be repaired and repainted on our own expense. The FM Industries installers used MDF to frame the windows, not wood. We received much unexpected reaction from the main office when complained about the deficiencies. The person who seemed to be the owner of the company demanded a full payment immediately and threatened to pull out the workers if we do not comply. At that moment the front door was removed and the replacement one had yet to be installed. When we refused to pay in full until everything is completed according to our contract the installers just walked away and we were left to deal with the front door installation ourselves. Fortunately, it was early afternoon and we managed to hire a contractor to finish the job the same day. A week later we negotiated a price reduction with the tough owner, which yet with the added costs for room renovation and the front door installation resulted in $600 more than we originally signed off to spend on the windows and front door replacement. Last week I called the FM Windows to order replacement weather stripping. It deteriorated rather quickly within a 4 months period. I had to talk to the owner once again and had to listen to a very abrasive lecture on how big a full I am expecting that the company will honor their lifetime warranty after the contract was short paid. The gentleman hung up on me without giving a chance to reason. We have read and also heard several times from the salesman that the company has been in business in Canada for 30 years. Somehow it does not feel as Canadian business at all except for the first encounter with the salesman.

11 of 11 people found this review helpful.
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Company Response

This customer has neglected to pay his account in full. He owes FM Industries $1400.00 which has caused us to invalidate his warranty. His complaint to the BBB was dismissed because of the same, and we simply cannot honour our warranty if the services are not paid for.

Upon receipt of the balance owing, we will reinstate his warranty and rectify any ligitement complaints immediately.

Linda Bellisario
Customer Service Supervisor
FMI HEAD OFFICE

sandra in Bath
sandra in Bath
1 review Bath, ON
10/10

windows and doors

We were very pleased with the quality and the installation of our windows and doors. The installer answered any questions we had and the job was finished on time and the clean up was immaculate. We would highly recommend FM Industries.

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Maggie in Mississauga
Maggie in Mississauga
3 reviews Mississauga, ON
10/10

Door and Window Replacement

I wanted to take a moment to express how pleased I am with F.M. Industries after the recent installation of an entry door system, a patio door and bedroom windows at my home in Mississauga. My experience was positive from start to finish - from the salesman who gave us some great options through to the installer who was very professional and took pride in his work. I would recommend F.M. to anyone that is thinking of replacing windows or doors in their home. My home looks great and I know I will be enjoying my investment for years to come.

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JT - Burlington
JT - Burlington
1 review Burlington, ON
10/10

windows

FM Windows & Doors did two jobs in two years for us and they did an amazing job. The sales person met our needs from the first meeting and followed up on the installation day. The designed windows for us to make our home look different from the outside. Quality and prioe was #1. They followed up with us on the first call for an adjustment. When we are ready to change our front doors again (big box store messed up job from 2007) we will use them again. Thanks TB amd teh ganag at FM Windows and doors.
JT from Burlington

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EH in Cambridge
EH in Cambridge
1 review Cambridge, ON
10/10

Windows

Windows and installation were top notch. Sales person was knowledgeble, punctual and very thorough. Had many quotes and the pricing was very competitive for the quality I windows I received. I have als referred this company to my neighbour as well as my boyfriend. They both, after doing their necessary homework chose this company as well. I will be referring them to anyone else who is looking for quality windows and doors

0 of 1 people found this review helpful.
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Brian & Nicole in Etobicoke
Brian & Nicole in Etobicoke
8 reviews Etobicoke, ON

First Review

6/10

4 doors, 2 windows

The doors themselves I am happy with and the installation was fast and painless. Some of the service calls took longer then I'd like but overall, a good experience. My house has much greater curb appeal and seems warmer in the winter. Sam the installer was great and made sure everything was done to my specs before calling it a day.

Review has 1 previous version
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Disappointed,  Mississauga
Disappointed, Mississauga
1 review Mississauga, ON
0/10

Windows

With regard to their customer service, THERE IS NONE. Saleman couldn't get here fast enough to get a contract signed but to get anyone out to fix a problem that has been ongoing for 7 weeks now...well all it is is promises and those promises don't come when they return calls because they don't. We would NEVER recommend this company to anyone, not even enemies. If anyone out there knows who to contact please advise as when I call they won't give me any information.

6 of 6 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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