Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2409 reviews)

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Ruby in Brampton
Ruby in Brampton
1 review Brampton, ON
10/10

Replace front windows

FM windows were on time to start their installation. They replace all the windows in timely manner. We felt the difference as we do not hear anything from outside after installation. Installers were very professional and polite. They clean all the mess after installation. Installer Ranjan was amazing and he knows the art of caulking. I highly recommend FM windows to all my friends and relatives.

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BC in Kemptville
BC in Kemptville
4 reviews Kemptville, ON

First Review

1/10

Window replacement

I wasn't as fortunate as other reviewers. The installation of my FM Industry (Clera) windows was completely botched. The windows themselves are fine, but the installation was a complete joke. The capping slopes in and water pools on the sill. Ice forms inside due to lack of insulation - no insulation on some windows or on the door frame - confirmed by third party installers and by a recent NRCan energy audit which failed a blower door test. Massive air infiltration was confirmed around all windows and the front door. Repeated efforts to rectify the poor installation have fallen on deaf ears. Very frsutrated and disappointed.

UPDATED Jan 05, 2010 – I'm into my third winter with these windows and am very disappointed with the performance. Ice forms on the inside of the windows (not water, but ice), cold air still comes in under the front door sill, and it is very uncomfortable to sit anywhere near a window. I'm truly amazed that anyone would rate these windows with top marks. I must have received a dud batch because mine are worse than the 20 year old wooden windows I replaced.

11 of 11 people found this review helpful.
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Marlene in Brampton
Marlene in Brampton
3 reviews Brampton, ON
9/10

3 Windows & Patio Door

F M installed 3 windows and a patio door Nov 22 2006. Returned within weeks to fix door lock by adjusting catch. Returned that spring and loosened catch further so now it stuck out even more. Door still wasn't locking by late fall so I called Nov 2007 and left a detailed message as instructed. Nobody returned call. Called again Feb 2008 and was told I would have to pay for a service call even though this was an on going problem. I now had a door that didn't lock, a screen that you had to close twice to fit into the pocket and plugs falling out of the frame. When I purchased with F M Industries I liked the quality of their product and they came highly recommended but I didn't feel I had the same experience. Update: We just wanted to add that once FM Industries were made aware in writing of the exact problem we were having with or patio door, they fixed it in a prompt and courteous manner. It was an easy repair that just took a little time and in no way reflected on the exceptional quality of their windows and doors. I would not hesitate to use their services again or recommend them to anyone. Sincerely, Bill in Brampton.

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JV - Manotick Ontario
JV - Manotick Ontario
1 review Almonte, ON
9/10

Window replacement

We became very concerned when our installation date had to be re-scheduled, but after a telephone call to the VP we were assured that the job would start on the following week and that we had one of the best teams performing our installation. The job involved 3 cut outs to make our windows larger. The installation crew arrived on time and once they started we believed that in fact we did have an extremely professional crew and as a result we are so delighted with the overall job we have been recommending FM to our family, friends and neighbors.

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Jeff from Oakville
Jeff from Oakville
1 review Oakville, ON
10/10

All new windows and Doors

FM Windows installers took pride in workmanship and did a great job !Sales manager was extremely helpful and managed the project very very professionally. I referred FM Windows to a couple of neighbors
who also are using them.

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Company Response

Lovely reviews like yours are very gratifying to read, Jeff. Thank you so much!

L. D. Guelph
L. D. Guelph
1 review Guelph, ON
10/10

windows and doors

I just had to write a quick review to let you know pleased we are with our new windows and doors. We can't believe how beautiful the house looks or how much warmer it is!!! The installers were wonderful and worked non-stop! They cleaned up after themselves and rechecked all their work. We are truly pleased with the products and service we received from FM. We have already and will continue to recommend your company.

L.D.

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Company Response

Lovely reviews like yours are very gratifying to read, L.D.. Thanks so much!

Stefane Forniero
Stefane Forniero
1 review K., Chitradurga 577502,
9/10

WINDOW S CHANGED

Now, that the windows are all in,they all look beautiful, worth the wait.We will do the remainder next year, Thanks Again.Your installers were great ( Rock and Terry), but your sales rep. deserves credit as well.It took an extra 2 weeks, but worth the wait.See you next year.

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Company Response

Lovely reviews like yours are gratifying to read, Stefane. Thanks so much!

Lois in Paisley
Lois in Paisley
1 review ,
10/10

replaced all windows and doors

We are extremely pleased with out new windows and doors. They look beautiful and the house is so much warmer. The installers were very professional, worked non stop, and cleaned up after themselves. It only took 2 days to get the whole job done. We definitely recommend their services.

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Company Response

Customer feedback is so important to us, Lois. We truly appreciate yours.

Dan - Oshawa
Dan - Oshawa
4 reviews Oshawa, ON
10/10

ENERGY STAR Rated Windows

John was the first saleman from any energy conservation product related company who actually told us about the ecoENERGY Retrofit program whereby we could receive rebates / grants from the Federal and Provincial government for certain conservation retrofit activities for our home. Other well known suppliers did not causing us to loose out on over $1,000 in rebates under this program.
Thank you John. And, he even came out in a blizzard to check on our windows when we had a question after the installation. Wow!

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Company Response

Such a kind and generous review, Dan. Thank you very much!

Annie in Stouffville
Annie in Stouffville
1 review ,
10/10

window replacement

We have an older home in Stouffville and were very concerned about 2 things. The front of our house is an 'A' frame, all glass starting on the main floor to the top floor. A very large window opening containing several sections of glass combined as 1 window opening. We were concerned about "how" they were going to install such a big window and whether they even could. Secondly, we are very close to a very busy road and experience a lot of road noise.
From beginning to end the project was seamless. The finish work fantastic and now the noise reduction is at least 50% less. We are completely satified with the quality and the workmanship.
FM is the window company of choice in our books.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.