Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews by rating (past 12 months)
Best of 2019 winner 12 timesBest of 2019winner 12 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2435 reviews)

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Private User
Private User
Private User reviews Deep River, ON
10/10

window replacement

The quote came in quickly; the fellows who did the install were efficient, helpful, and clean! They went out of their way to explain what they were going to do. They showed me the finished product for my approval befoe they left the site. highly recommend this company!

0 of 5 people found this review helpful.
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MIKEY in Jarvis
MIKEY in Jarvis
0 reviews Jarvis, ON
10/10

Great work

Every thing went great. I had all the windows changed on the house. The installers did a great job at installing the windows they sure no what they are doing. The windows were installed in the summer so I had a chance to see how the AC worked with the new windows. The AC did`nt have to work much at all because the window were keeping the cool air in. Now in the winter they are great to I`am not cold this year like I was last year. I would recommend CLERA WINDOW & DOORS for sure. MICHAEL PAVLICIC

0 of 5 people found this review helpful.
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Gary in Burlington
Gary in Burlington
0 reviews Burlington, ON
10/10

Windows

I had all our windows replaced in our house in Burlington in September. We had an amazing sales and install experience. Greg was very knowledgable and professional in helping us pick out the style of windows to fit our house. Trevor and his team were fantastic in the installation. They took their time in installing the windows, and we had no inside drywall damage. I would definitely recommend Clera Windows!

0 of 6 people found this review helpful.
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Private User
Private User
Private User reviews Kincardine, ON
9/10

New Front Entry Doors & 2 Small Wind-Out Thermapane Windows

We were very pleased with 2 patio doors Carl with Clera had replaced for us a few years ago, so in spring 2019 we thought we would contract with Clera again when we wanted to replace our original front door and the sidelight window that was beside it. We looked through the catalog, discussing the differing price options until we decided on one with a decorative glass insert with a matching sidelight window in ivory (exterior) that would match the other windows of our house. We did think it was quite pricey when the total cost (inc. the 2 extra windows) was tallied, but we went ahead and ordered. One has to remember that everything was custom made in ON, not something mass-produced. Everything was then installed in Sept. 2019. The front entry fit well, but in the installation, the trim and door frame were damaged. Since we are planning to renovate, the trim and frame will be replaced; but in the meantime, it doesn't look the best. The 2 extra windows were installed with no problem.

0 of 10 people found this review helpful.
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Veronica & Terry  from Burlington
Veronica & Terry from Burlington
0 reviews Burlington, ON
10/10

Two Basement Windows

I had already used Clera Windows and Doors to replace all windows and Front door. Was very satisfied with the work and all follow up. There was some repair/maintenance. John the Sales Rep always answered phone promptly and repairs were done quickly.
Happy with the quick service to replace the 2 basement windows.

0 of 10 people found this review helpful.
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Rick M.
Rick M.
5 reviews Toronto, ON
2/10

Faulty Slider Window - Clera refuses to fix it. Don't stand behind warranty

About 5 years ago I purchased about 8 windows in total from Clera. They were expensive, but I was able to finance it over some time which helped. The salesperson was like any salesperson - a bit aggressive, but not overly - friendly enough to get the sale. I was hesitant to deal with a different window company than who I usually deal with, but like I said, I needed the financing option so this is what helped me decide to go with them.

About 2 years after the installation, one of the windows started to act funny. Anytime it gets super cold outside, this one particular window would freeze up making it so you cannot even open it. Condensation would build up so much to the point where ice dams were forming in the window channel. We would try to wipe away water as best as possible, however the condensation was so much because the window itself was not properly insulated. This is our deduction considering NO OTHER WINDOWS CLera installed for us have had the same issue despite the same conditions. I'll also mention that the caulking around this window is all moldy which means there is an installation/moisture problem here as no other windows have this.
So in order to open this frozen shut window, we have to heave on it, but heaving on a window to open it, and as a result the extra force trying to open the window has caused it a part to break off.
So I contacted Clera to let them know about the issue. The local person in GTA Ron promised to get back to me, but never did. I got busy, summer came and went. Winter came again - I decided to pursue Clera again to see if they could do something to fix the window. I contacted them in September of 2019, again in October - and had a few phone interactions with them. They promised to take care of me and follow up, and I did get a couple phone calls back - however it's now been almost another month without any follow up. I'm tired of having to chase a company to stand by their warranty and workmanship.

The window is faulty - it doesn't drain water properly, it was not insulated properly, it freezes shut and the best Clera can do is provide some lip service and keep me waiting months and years forcing me to have to chase them. I'm done chasing them. I'm going to hire another window company to replace this window out of pocket.

BUYER BEWARE - Clera's Warranty is only for ONE YEAR on labour, and LIFETIME on Parts. What they DO NOT TELL YOU is that if something goes wrong after the one year, they 'say' they will cover parts, but not labour - so you will end up paying AGAIN for an installation so you can get the replacement parts.

CLERA is very good at selling windows and doors, but they are terrible at honouring their warranty, workmanship and service.

In the attached pictures, you can see the broken pieces and the non-functioning drain holes which have a plastic ridge preventing water from draining. Seriously - what a terrible design to NOT let water drain out!

10 of 10 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON

First Review

10/10

Bay Window and bathroom window replaced.

I had a bay window that was literally falling and rotting off of my 30 year old house replaced with 4 window style sliding glass door. I wanted a completely different look from other raised bungalows and Ken from the Belleville office was very helpful in finding just the right look. In the spring I will add a small deck off of it. The door is stunning and it changed the appearance of my house to give it a more modern look. I am thrilled. Although leery of replacing my bathroom window with another crank out, Ken guaranteed I would find Clera windows more reliable and fully guaranteed to work now and in the future. We just endured a 120 km. wind storm that shook my other windows. Very happy to report the Clera sliding door, although expansive, didn't even wiggle. I am a very happy customer and the installers were true professionals and very tidy. My two dogs absolutely love the improved view of their neighbourhood and the additional heat from more sun entering the house. I will definitely be calling Clera again.

0 of 12 people found this review helpful.
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Company Response

We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clera for many years.

Stanley in Toronto
Stanley in Toronto
0 reviews Toronto, ON
10/10

Basement Windows

My experience with this company is great. Greg is the representative in my area of Oakville, and he is knowledgeable, understand what his customer needs and would recommend the best solutions. In addition, the installation crew, Trever and his team, is top notch in terms of quality and workmanship. Highly recommended this company!

0 of 2 people found this review helpful.
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Pine  in Vaughan
Pine in Vaughan
1 review Vaughan, ON
10/10

Front door and window

The front door needed an update and the windows had lost the seal. I call Clera and Jacqueline came over gave us a quote and a date. She had many catalogue and with her help we found what we were looking for. We got our door and window installed by a knowledgeable installer. He did great job. We are very happy with the result. So much so that next spring we will use them again to replace other windows in our 25 year old house.

0 of 13 people found this review helpful.
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Company Response

You're going to love your new window and door from Clera, Pine. Great investment in your home. Thank you, for choosing Clera!

Private User
Private User
Private User reviews Kingston, ON
10/10

Window and Patio door

I am completely satisfied with the work that Clera Windows and doors did for me. I had two large windows and a sliding patio door changed this September. Now, intend to proceed with other windows in the New Year and look forward to the improvements. From estimate visit through the install day I believe that I made the right call in deciding on Clera.
Jim Pain

0 of 16 people found this review helpful.
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Company Response

Thank you, for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.