They did a good job, easy to deal with, professionally installed, quality door and competitive price
We are so pleased that you're happy with our products and installation,GR. We truly appreciate your kind words!
The work was top notch. Quality in windows, was the absolutely the best. The slowest part was production making the windows. It was 2 months start to finish.
Thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words, Gloria.
The windows at my house was installed by Clera Windows, FM Industries few years ago and I was really impressed by the workmanship. The installers made sure that my property was cleaned before the left. I am very happy with the replacement windows. The customer service was very helpful in finding my files after several years that passed and sent someone to fix the white plastic part that swings the windows open to clean. He also reinstalled the window screen. I was very happy with the service and the person who came to do the work. He was friendly, courteous and very professional. Thank you.
Josef, We wish to thank you for your review. We love to hear from our customers and we're happy that you had a great experience with our company. Thanks again!
Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible. Dealer/Salesman did not show up on agreed date or time twice and would not return calls after. The only way I received support is driving to the Head office. Installer came out and tried sealing door but could not finish one side because he did not have the proper tooling. Storm door was adjusted. A day later storm door sagged more and binds and fails to close again. Further attempts to contact sales person and Head office are unsuccessful. Warranty is a joke, good luck getting in contact with someone or getting them to show up. Ryan is the name of the warranty rep at head office and Steve is the sales rep for Stouffville/Uxbridge area. Avoid this place!!!!!
Dear Andrew, Sorry to hear about your issues. Our new customer service rep will contact you and get more info on the issues related to your project. Clera installed your doors in 2015 and we stand behind our products and warranty everything we install as long as there is no modifications done after installation of the original product. Looking forward to hear back from you. Thanks - Clera admin.
Workers are very nice and jobs done very well . I am very happy with Clera Windows and doors.
Thanks all and all the best !
One of our favourite things is to start our day with a lovely HomeStars review, Penny. Thanks so much for yours!
Competent crew of 4 that completed work in one day, working to after 6 in the middle of January. Done to spec and cleaned up well. Very happy with light added and great views of forest.
Thanks for the awesome review, Ernie. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!
Ordered and they bring you something different. Not only was the order several weeks late, they brought and installed the wrong windows. I ordered 5 white cross-hatched grid windows and they brought 5 clear pane glass windows. They said to uninstall the clear pane windows and install the cross-hatch grid windows that I originally ordered, I'd have to pay an extra $1,000+ or so.
In addition, I've been trying to call customer service because two windows need repair and the I've been leaving messages for two weeks and they still have not arranged an appointment to come and fix the windows.
Updated Jan 17th- Dear Lynn, our office has not received any calls or email from you regarding your issue. If you really have a legit issue, please contact our customer service rep at ext. 240 otherwise we are not able to help you in rectifying your issue. We have been getting some fraudulent negative reviews where we cannot identify the reviewer being Clera customer and we never receive any follow up calls or emails after reviewer post the review, we hope you are not one of them. Thanks- Clera admin. Original Response - Jan 8th -Dear Lynn, Sorry to hear about you experience. Our office was closed during holidays for two weeks, please call back our head office at 9057381870. Please provide your full details as we don't have any person in our database with name Lynn from Oakville and we will definitely look after your concerns. Thanks - Clera admin.
we're repeat customers and we had all the windows and front door replaced in the older house we bought. the father and son team were very professional and quick. They did excellent work and cleaned up like nobody was ever there. parts of the house were difficult but they did an excellent job. . would recommend them to our friends.
Jeff, One of our favourite things is to start our day with a lovely HomeStars review. Thanks so much for yours!
I was delighted by the service provided by Clera windows when they replaced my existing windows. I was looking for good looking windows with a high R value and Infrared+UV blocking.
We immediately noticed a difference once these windows were installed. The room where we had three replacement windiws installed suddenly became easier to heat/cool. The old windows, although supposedly energy efficient, were base builders' grade and made it difficult to control the heating and cooling in this south facing room.
I was so pleased with Clera that I have ordered 5 more replacement windows from them.
We are so pleased that you're happy with our products and installation, Charles. We truly appreciate your kind words!
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton