We had an issue with our storm door. After a lengthy escalation process with Clera windows and doors, management agreed to meet us halfway. We are now in the process of getting the door fixed. No issues with any of the other work. No issue with the quality of the door, rather an issue with the condition of the frame where it was attached.
- Company Response
Updated March 25th,
Hi Boed Frost,
I have been authorized by management to provide you the service for $100. as per your review request. Kindly contact me if you wish to proceed.
We thank you for your feedback and we are sorry about your door troubles. Clera, has a very competitive warranty in the industry and we stand behind it 100%. As per our conversations and several e-mails, we were clear that your issue was not caused by any fault of ours and it will not be covered under the warranty. We would have happily covered the cost if it was our fault. After speaking with the installer that installed your storm door, he informed me that this was not an installation issue and one of many reasons is that it could have been caused by a strong wind if the door was left open. As per the terms and conditions of your signed contract, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer’s unless otherwise specified on their contracts. Costs for non-warranty services as such are determined by the type of service provided, materials used and time spend to complete the service. The service to correct the issue was offered to you at the cost of $250 + tax . which is a minimal amount if you were to hire an independent contractor.
Please let us know if you wish to proceed with the service.
We wish you the best!