Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2741 reviews)

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KStreets from Toronto
KStreets from Toronto
6 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

2 of 2 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

BOBBATH
BOBBATH
16 reviews Markham, ON
10/10

Patio Door

We recently had a patio door installed. When I contacted Clera, who had previously installed windows for us, Mike called me back. He was very professional and pleasant as were the two guys who did the installation. I am very happy with the look of the door and, more importantly, the ease with which it opens and closes. I would not hesitate to recommend this company.

0 of 12 people found this review helpful.
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Company Response

Good day Bob,
Thank you so much for your very kind words and your continued loyalty to our company. We are thrilled that your experience with our sales consultant Mike was a positive one. It is also great to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

KBryant in Tottenham
KBryant in Tottenham
6 reviews Caledon, ON
10/10

Great from start to finish

Dennis was very upfront and honest from the first meeting. Not pushy at all but very helpful and transparent. He followed up a few times in person to ensure the color we chose was what we wanted, and that the siding would match perfectly. Ranjan and his partner did the install and we couldn't have been happier. They were very knowledgable and courteous. They cleaned up after every day and really did a great job on the windows. Would definitely recommend this company!

0 of 18 people found this review helpful.
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Company Response

Dear KBryant,
Thank you for your kind words and for the 10 star review, we appreciate you sharing your experience with us and the community. Quality is undoubtedly an important aspect of our business, not only for our top quality products, but our customer service experience as well. We are very pleased to hear that you had exceptional communications with Dennis and Ranjan.
We appreciate your recommendation, and we will be delighted to assist you in your next project.

emkacan in Toronto
emkacan in Toronto
0 reviews Vaughan, ON
10/10

Front door replacement

Love my door!

Very happy with service and installation. Right from the service rep to the door installers. Very professional and friendly. Highly recommend!

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Company Response

Hello Emkacan,

Thank you for this amazing feedback! We're grateful to have had the opportunity to work with you on your home renovation dreams. We are delighted that your overall experience was an exceptional one.

Your recommendation is greatly appreciated.

Looking forward to assisting you again.

Keep well!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Double Patio door

Thank you to Clera for working through these times of pandemic and still installing a beautiful set of double patio doors - bringing the outside 'into' my home. From consults and to install. Jonathan M and the installation gents were efficient, pleasant, courteous and clean. Have already booked another consult to have doors replaced with this team. ~Barb D

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Company Response

Barb, thank you so much for taking the time to leave this excellent review. We really appreciate you being a loyal customer and helping to share the word about our products and services. We are delighted to hear that you had such a great experience with Jonathan and the installation crew. We look forward to working with you again on your other door project.

Enjoy your new patio door!

bettyrose62 in Toronto
bettyrose62 in Toronto
1 review Kingston, ON
10/10

Replacement of 2 basement windows

The work was done efficiently, by pleasant men, and completed as promised. We are very happy with the result and your good service form beginning to end.

0 of 2 people found this review helpful.
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Company Response

Dear Bettyrose,

Thank you for trusting us to be your source for top quality windows. Our goal at Clera Windows and Doors is that every customer is satisfied with our products and service.
Thank you again for your feedback and the 10-stars!
Best wishes!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Installed 14 large windows on 3 story building downtown bowmanville

I would highly recommend Clera windows for a residential or commercial window installation. Allan and his crew were professional, highly skilled and a delight to work with from the first meeting until the end of the project. This project involved coordination with the town hall, the rental of an scissor lift and the blocking off of the sidewalk. This was done without problems while at the same time coordinating with storefront businesses and residential tenants. I am very happy with the window installation and quality of the windows. Glad I chose Clera windows!!

0 of 2 people found this review helpful.
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Company Response

Hello Clera customer,

Thank you so much for the amazing review! We pride ourselves on our products and services, and we are delighted to see that Allan and his team went above and beyond their call of duty to ensure that there were no issues during installation with all storefront businesses and all residential tenants.

Once again, thank you for your business and your recommendation of our products and services.

Best wishes!

Ales from Mississauga
Ales from Mississauga
3 reviews Mississauga, ON
0/10

Defective front door for $5568 that has to be painted every 2 years

I wrote many emails urging Clera Windows + Doors over the 5 year period to fix their defective door. They kept repainting their door over and over again not resolving the issue which is that the paint does not stick to the material that the door is made out of.

Here is one of my email urging them the finally fix their product and their response calling me a "bad door owner" and that it is my fault .... PLEASE BE AWARE OF THIS COMPANY ...
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Good morning Raj,

We have purchased an outside front door from Clera Window and Doors that has been defective from the very start. We have been patient and accommodating while you to tried to resolve this ongoing issue. The simple fact is that the paint does not stick to the material that the door is made out of. You painted the door again and again never resolving the issue. To claim that I am a bad door owner and that I do not take care of the front door and blame me for your defective product is ludacrous. I assure you that I open and close the door just like everybody else and take care of it as everybody else does and do not abuse the door as you suggest. I am making this final attempt to have this issue resolved. I urge you to replace my defective front door. I should not have to repaint a front door 4 times in 5 years. There is a defect with the door.
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This is what they wrote back to me:

Good afternoon Ales,

Hope everyone is doing well in the family and staying safe and healthy.
I passed your information to our door manufacturing facility and they believe all chips are due to general usage of the door and how you have maintained your door. We have thousands of painted doors installed in GTA and we never have to go again and again to fix the same issue. They told you the same thing in 2018 and arranged a painter one last time to look after all chip in the door. Please see attached their response.

Also, our warranty on the paint is for 5 years and we have looked after all your paint issues with in 5 years. My advice to you is to hire a painter and have him touch up the areas in question. Due to pandemic, we are working with fewer people in the factory and we do not have anyone who can go and paint on site.

I understand your frustration and unable to help as we are also dealing with pandemic and trying to make everything work, just like everyone else.

Thanks and stay safe!!

Raj
Clera Windows & Doors
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Conclusion:
Clara Window and Door has great way to tell a customer to take a hike, when they sell you a defective product.

DO NOT BUY FROM THEM !!

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e.zurcher in Toronto
e.zurcher in Toronto
1 review Guelph, ON
10/10

Window replacement

The guy showed up on time, cleaned up properly and I am very satisfied with the work they did.

0 of 2 people found this review helpful.
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Company Response

Hi E.Zurcher,

Thank you for the 10-star review!
We really appreciate you taking the time to share your experience with us and the community. We're very happy to see just how exceptionally everything went. Looking forward to assisting you again.

Enjoy your new windows in good health!

2cents
2cents
0 reviews Toronto, ON
0/10

New windows

Company is a nightmare! Booked 3.5 months ago for 5 new windows where they said it would be 6 weeks. They have passed the buck from one department to another, all stating they cant do anything. Be weary of what they say in the sales pitch too as they use subcontractors(or in our case Sub contractors of subcontractors) despite saying they don't. spoke with the sale manager, VP of sales, CS manager and install manager. they go by the small print on the back of the contract saying they have up to 15o days to install.
For you peace of mind, stay away!!

2 of 2 people found this review helpful.
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Company Response

Dear Spencer Craine, Thank you very much for your feedback. We apologize for the inconvenience and understand your frustration, however Clera has never neglected you as a customer. As we all know that we are in the midst of Pandemic and trying to do whatever we can with the limited resources. Your contract was signed on July 8th and processed on July 13th. You followed up with our customer service dept and Vice President and both told you that production is running behind due to Pandemic and provided you with actual status of your windows. Since you were calling our office relentlessly, as soon as your windows were ready, our local branch squeezed your initial installation on Thanksgiving day. Unfortunately, our installation manager didn't put down proper notes and Installer needed to buy more material to complete the work. Since all the stores were closed on Thanksgiving day, Installer decided to not start the job. All the installers are booked two to three weeks in advance and we are trying very hard to make arrangements with other customers and schedule your installation again. We hope you understand that there is shortage of workers and raw materials in our industry which has slowed down the manufacturing and installation process. Our office will be contacting you soon to book installation of your windows and hope everything will turn out to be good. Thanks- Clera admin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.