Professional, courteous and did a great job replacing all the windows in my home as well as a sliding glass door.
Hello Clera Valued Customer,
Thank you for sharing your feedback with us. Your satisfaction is very important to us, and it's wonderful to see your experience was nothing short of that. We're happy to hear that everyone involved in your project provided an organized and professional experience. We know that the team would appreciate your comments immensely.
We thank you for your business, and the trust you placed in us!
I like the look of the windows. They were installed in a timely fashion. Im happy with the results.
Thank you so much for your kind review! We are glad to hear that you like the look of your new windows, and the service provided by the installation crew that was assigned to your project. Thank you again for your feedback and for your business!. We are always available to assist you again.
Wishing you the best!
Order was placed in August 2022, deposit taken on October 25,2022. I've been trying to get a status update on if and when we can get an installation date but sales rep doesn't respond to phone calls, voice mail or text messages. Call head office to get some action and only get promises to get sales rep to reach out, no response. Call to speak with higher up and can only get a voice mail. Not exactly a bell ringer with respect to customer service. I'm on the verge of pulling the plug but fear getting my deposit back will be a nightmare. Be for warned. Consider a deposit only if and when they can provide a real commitment.
Thank you for reaching out, your review is very important to us and we apologize for your inconvience. We must also apologize for the lack of communication between our sales rep and you. We are sorry and very disappointed to see that you feel your recent experience with us was a 0-star-rating. Unfortunately, we cannot control the wait times on patio doors, we ourselves are not the manufacturers of the patio doors, and we are at the mercy of the suppliers. Since the Covid-19 impacted all our lives product delays are very common and are beyond our control, we try very hard to accommodate all our customers quickly and efficiently. There is an industry-wide shortage of some key raw materials and this supply disruption has affected the timely production of windows and doors causing late deliveries and installations. We assure you that we are doing everything possible to resolve the situation and avoid delays. We have reached out to the supplier and your local branch manager will contact you to update you on the status of your order. We hope after the installation of your doors that you will reconsider your 0-rating and give us a chance to earn your confidence again. We value your business and would like to retain you as a customer.
We wish you the best!
The Branch Manager, Estimator, Installers and Customer Service follow up were top notch. I would have confidence in recommending Clera Windows.
Dear Clera Valued Customer
Thank you so much for your response and for taking the time to share it. Renovating a century old home certainly comes with unique challenges. We are thrilled that Clera's products and services helped to fulfill your needs. Thank you for your recommendation and for being a Clera Windows and Doors customer. We appreciate it!
Enjoy the new Clera look!
Wishing you all the best!
Smooth process from initial consultation to finished install. Cleaned up after themselves and explained everything they were doing and ensured I was satisfied + checked each window.
Good day Tim,
Thank you for your comments. We are very happy that your experience with our sales consultant and with the installation crew that was assigned to your project was a positive one. It is also good to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience with us and the community. We thank you for your business and we look forward to assisting you on all your future window and door replacement needs.
All the best to you!
I had issues with some of my windows I purchased in 1999. I contacted cleara windows and spoke to Rita who was very helpful and efficient and was sent my parts at no cost. I think thats great service
Dear Clera Customer,
Thank you so much for your 10-star awesome review!
It was my pleasure to assist you and I'm always available to serve you again if the need arises.
I connected with the sales agent, received a fair cost and estimated delivery time on the spot. Door came on the date it was promised. Installation was scheduled and also took place as promised. Im thrilled with our door the service and skilled staff. Ill definitely be calling them with my needs in the future.
Dear Clera Customer,
Thank you for your valuable input regarding your experience with Clera Windows and Doors. We are delighted to hear that our sales representative was able to offer you his extensive product knowledge as well a very competitive pricing. We thank you for your business and look forward to assisting you in all your future needs.
Enjoy your beautiful new upgrades!
Best wishes to you!
The windows and doors themselves are great. The installation and trim work are just OK. We believed that all of the windows purchased were energy star rated but found our during our energy audit that one did not qualify. It would have been nice to know this ahead of time.
Hi Private User,
We are incredibly grateful that you took the time to leave us this note. We are very pleased to hear that your new windows and doors are great. We are sorry to hear that one of your windows did not qualify for the rebate. The reason your window did not qualify for the energy rebate is because you requested for the bathroom window to be frosted for privacy. Frosted windows do not qualify for the energy rebate.
Thank you again for your feedback and for your business!
Best regards to you!
Jonathan and the installation crew were very helpful in assisting with our basement reno. Many other companies had come through saying all different things about what kind of windows we need for egress. Jonathan put us at ease and brought out the Ontario building code and priced us out accordingly. Highly recommend the Hamilton team!
Dear Private User,
We would like to thank you for your recommendation and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Clera Windows and Doors with only our best products and excellent services. It's nice to hear that Jonathan and the installation crew helped to make your experience such a positive one.
Enjoy your new improved basement windows!
All the very best!
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
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