Jeff and Ethan put in three windows for us and our old home with the utmost of care and consideration. Jeff explained to me as they went what was happening and how they were considering the best approach given our home doesnt have a right angle to save its life. And once installed Jeff again gave me a good overview of operating all the windows and explained their benefits. It was lovely to work with Jeff and Ethan from Clera and I strongly recommend others to reach out to you folks first when considering installing windows. Ill be back next year.
We are very happy to hear that Jeff and Ethan met and exceeded all your expectations. We thank you so very much for your great 10-star review and for your business.
We can't wait until we see you again next year!
All the best for this year!
The order was placed in August with the promise of installation in September (6 to 8 weeks). The actual installation happened on the 15th week. Called several times, response was mediocre ("door is not ready", "let me check and call you back" with no call back etc.) When I asked to cancel the order and get my deposit back, the door appeared in London, with the installer coming the next day. So, I decided not to cancel the order.
Now to the better side: The installation was top notch, the installer did a great job. He would be done way sooner if I wasn't too chatty, interrupting his work. Great guy with a lot of patience.
Dear Clera customer,
We are very pleased to hear that your installation was top notch, and that the installer did a great job installing your patio door. However, we are disappointed to see the 2-stars. We respect and appreciate the length of time you've waited, and we understand the frustration this has caused you. We would like to extend an apology for the unfortunate experience you've detailed in your review. We work very hard to ensure all projects go well, and although we strive for perfection there are times when human errors due occur. We do our best to avoid errors, but when it happens, we work with our customers to resolve these issues. Once again, we thank you for your business, your understanding and patience.
The Clera team wish you the best!
What an amazing experience. Professional, prompt, honest and goes above and beyond for their customers. I would recommend them to anyone. I will also be using them again when we do our addition to our home. They are friendly, and they do a quality job on everything they touch.
What an amazing 10-star review, thank you so much for your kind words! We are delighted to hear that you are pleased with your new windows and the 4-panel patio door. Only such a beautiful patio door can allow such a beautiful view to be enjoyed. We look forward to seeing you again next year. For now, enjoy the view with your new Clera look!
Best wishes from all of us!
New custom door for Victorian brick semi. Hossein and his colleague did a great job on the install and cleaning up afterwards. Very happy with the outcome.
We thank you for your business and your 10-stars!. We are always happy to hear from satisfied customers. Looking forward to assisting you again soon.
The service was smooth with no issues. The sales associate was prompt and clearly explained everything. The workers came on time and did not leave a mess.
Hello Private User,
We thank you so much for your 10-star review. Happy yo hear that all was smooth with no issues with your window project. We thank you for your business and look forward to assisting you again.
All the best!
We were generally happy with the work and quality of the windows. There was some damage to the walls and trim during the installation, which they made some efforts to repair. They promised to do a couple of extra things wed asked for but then didnt fulfil the promise in the end. Quality is good, customer service is mediocre.
Thank you so much for taking the time to provide us this review and for choosing Clera Windows and Doors for your window replacement project. We are delighted to hear that you are happy with the installation and the quality of the windows. We are very sorry to hear about the damage to your walls, sometimes unintentionally, damages can occur during construction projects, but we do our very best to rectify the issue. We thank you again for your business and your feedback.
All the best!
Im very happy with the service that provided by your company to my home. I especially want to thank Mr Gihan who handled my project from beginning to end. He explained to me a lot of details about the new windows and about the energy star ratings. Thanks also to his crew for a job well done. Very clean job and on time completion.
Thank you for choosing Clera Windows and Doors for your recent windows replacement project. We are happy to hear that our team met all your expectations. We will be sure to let Gihan and the installation crew know just how pleased you are with the end result. We thank you again and hope to have the opportunity to assist you again.
Wishing you the best!
The project was completed in 2 stages. Stage 1 was the replacement of 3 windows and the front door. Stage 2 was the replacement of 3 windows and a bay window.
All work was completed as contracted for and very good workmanship. Completely satisfied.
Hello M. Levitt,
Thank you so much for this 10-star review!. It's always a pleasure to hear back from happy customers. We are always working hard to deliver the best service possible to our customers. We thank you for your business and the beautiful picture of your new Clera window.
All the best!
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
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