Order was placed in August 2022, deposit taken on October 25,2022. I've been trying to get a status update on if and when we can get an installation date but sales rep doesn't respond to phone calls, voice mail or text messages. Call head office to get some action and only get promises to get sales rep to reach out, no response. Call to speak with higher up and can only get a voice mail. Not exactly a bell ringer with respect to customer service. I'm on the verge of pulling the plug but fear getting my deposit back will be a nightmare. Be for warned. Consider a deposit only if and when they can provide a real commitment.
The Branch Manager, Estimator, Installers and Customer Service follow up were top notch. I would have confidence in recommending Clera Windows.
Dear Clera Valued Customer
Thank you so much for your response and for taking the time to share it. Renovating a century old home certainly comes with unique challenges. We are thrilled that Clera's products and services helped to fulfill your needs. Thank you for your recommendation and for being a Clera Windows and Doors customer. We appreciate it!
Enjoy the new Clera look!
Wishing you all the best!
Smooth process from initial consultation to finished install. Cleaned up after themselves and explained everything they were doing and ensured I was satisfied + checked each window.
Good day Tim,
Thank you for your comments. We are very happy that your experience with our sales consultant and with the installation crew that was assigned to your project was a positive one. It is also good to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience with us and the community. We thank you for your business and we look forward to assisting you on all your future window and door replacement needs.
All the best to you!
I connected with the sales agent, received a fair cost and estimated delivery time on the spot. Door came on the date it was promised. Installation was scheduled and also took place as promised. Im thrilled with our door the service and skilled staff. Ill definitely be calling them with my needs in the future.
Dear Clera Customer,
Thank you for your valuable input regarding your experience with Clera Windows and Doors. We are delighted to hear that our sales representative was able to offer you his extensive product knowledge as well a very competitive pricing. We thank you for your business and look forward to assisting you in all your future needs.
Enjoy your beautiful new upgrades!
Best wishes to you!
The windows and doors themselves are great. The installation and trim work are just OK. We believed that all of the windows purchased were energy star rated but found our during our energy audit that one did not qualify. It would have been nice to know this ahead of time.
Hi Private User,
We are incredibly grateful that you took the time to leave us this note. We are very pleased to hear that your new windows and doors are great. We are sorry to hear that one of your windows did not qualify for the rebate. The reason your window did not qualify for the energy rebate is because you requested for the bathroom window to be frosted for privacy. Frosted windows do not qualify for the energy rebate.
Thank you again for your feedback and for your business!
Best regards to you!
Jonathan and the installation crew were very helpful in assisting with our basement reno. Many other companies had come through saying all different things about what kind of windows we need for egress. Jonathan put us at ease and brought out the Ontario building code and priced us out accordingly. Highly recommend the Hamilton team!
Dear Private User,
We would like to thank you for your recommendation and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Clera Windows and Doors with only our best products and excellent services. It's nice to hear that Jonathan and the installation crew helped to make your experience such a positive one.
Enjoy your new improved basement windows!
All the very best!
I was very satisfied with the service and installation of my two new windows. The house seems warmer! I look forward to opening them in the spring!
Hello Clera customer,
Thank you for the 10-star review! We are pleased that your experience with Clera Windows and Doors was a good one. We hope you will recommends us to your friends and family.
Enjoy the winter warmth and soon to come the soft spring breeze!
All the best!
The windows are excellent and the installers simply amazing. They were some of the most professional contractors Ive ever dealt with. The main lead capping abilities were simply the best. I would recommend them to anyone interested in a good, timely and quality product/installation. Shawn
What a wonderful review!
Thank you so much for sharing such a wonderful experience with our team of professionals and for choosing Clera Windows and Doors for the replacement of your windows. Everyone at Clera loves to know that our customers enjoy our products and services. We are delighted to read that the windows look amazing and that the installers did an incredible job with the installation. Thank you again for the 10-stars, your business and recommendation. Looking forward to your next project!
The Clera team wish you all the best!
We had some doors replaced and we are very satisfied about the quality of products and installation. Very competent installer, plaisant and did a superbe job cleaning.
Good day Clera valued customer,
Thank you so much for your awesome review and the 10-stars!. We are very pleased to hear that you are extremely happy with the quality of your new doors and also with the installation. We are proud of our products and our employees, and they will be delighted to hear about this glowing review of their work.
It was truly a pleasure to work at your home, we look forward to assisting you again in the future.
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
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