Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2408 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Windows and Patio Door

We replaced several windows and a Patio Door. We experienced poor communication, poor order accuracy, very poor customer followup, very poor fixing of errors . We never got exactly what we had ordered.

40 of 42 people found this review helpful.
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Company Response

Updated October 4, 2019 - Dear Reviewer, we still haven't heard from you and would love to resolve if you have any outstanding issues with our products and services. We have replied several times on this platform to call our head office and ask to speak to the management. We appreciate your feedback but we are unable to locate you and your review shows up sometimes from Calgary, Grimsby and Toronto area which makes it even harder. We always look after our customers and if you truly believe that our staff didn't do a good job, please give us a call at 9057381870 and ask to speak to the management. We would love to get feedback from you so we can take proper action and train our staff to serve you and other customers better. Thanks. August 13th - Dear Customer, We are really sorry for your terrible experience. Please contact our head office and provide your details so we can take proper action. We take our reputation very seriously and go extra mile to make things better for our customer. Please contact us at you earliest convenience. Thanks - Clera Admin

Chrissie in Vaughan
Chrissie in Vaughan
0 reviews Vaughan, ON
10/10

New windows

I have used Clera windows many time throughout my lifetime. As a Realtor I highly recommend their products and services to my clients. Always professional, always caring, and always doing A top notch job! Keep up the great work everyone ❤️

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Melanie in Windsor/LaSalle
Melanie in Windsor/LaSalle
1 review Newmarket, ON
10/10

Multiple Windows & Doors

I am beyond satisfied with the service I received and the quality of the workmanship and products by Clera Windows and Doors at my home in LaSalle, ON. Not only did Gary quote the job at a substantially lower cost than four local window companies, but his price included an additional window. The installers worked diligently to ensure that my 8 windows, patio door and exterior door were replaced quickly and properly. They were hard working, professional and cleaned up all work areas when finished. Thank you to Gary and his team. I will definitely recommend Clera to my family and friends.

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Company Response

Melanie, Thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

Pando K. in Windsor
Pando K. in Windsor
0 reviews Windsor, ON
8/10

Two bedroom windows

We like the appearance of the windows. Installation was very professional. But, we do not know what to think about quality.?
There is exterior glass condensation on windows. "Google" sad this about
exterior condensation : "As the surface of the glass is cold, the air around it reacts with this temperature and condenses, creating moisture on the outside. ... If you have condensation on the outside of your double or triple glazed windows, then it's likely to be because they're doing the job they're meant to do". We did not have this with other(26 years old) windows. This condensation make us uncomfortable. This morning there is exterior condensation also. We are sending pictures.

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Company Response

Dear Pando, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words. Condensation occurs when warm air collides with cold surfaces, or when there's too much humidity in the atmosphere. When this moisture-packed warm air comes into contact with a chilly surface, it cools down quickly and releases the water, which turns into liquid droplets on the cold surface. The reason you didn't have this issue because you old windows were not air tight and didn't have a Low-e coating which reflects the heat back to the house. If you require more information on Condensation, please contact our head office and we can send you detailed literature on Condensation. Thank you - Clera admin

TLH in Old Toronto
TLH in Old Toronto
0 reviews Toronto, ON
10/10

Replacement windows in a condo

I was very happy with the whole process from meeting with the salesman to installation. The new windows are beautiful and met all the standards for the coop. The installers were neat and tidy and left everything clean.

0 of 4 people found this review helpful.
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Company Response

We are so pleased that you're happy with our products and installation, TLH. We truly appreciate your kind words!

MGagnon in New Tecumseth
MGagnon in New Tecumseth
0 reviews New Tecumseth, ON
10/10

Window Replacement

We were very pleased with the installation and the quality of our new basement windows. From the moment we signed the contract to the point our older windows were replaced, we found the Clera team helpful with their suggestions and very professional. We are happy with all the doors and windows Clera has provided in the past and have recommended them to neighbours.

0 of 6 people found this review helpful.
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Company Response

Thank you, Mgagnon, for your business. We truly appreciate that you have taking the time to write such a beautiful review for us!

Lynda from Tottenham
Lynda from Tottenham
1 review Vaughan, ON
10/10

Window Installation

They are a very good company the initial meeting was positive the guy who came explained everything and was very helpful and friendly. The installation guys who came to the house were on time and were very respectful of the needs of my very temperamental dog and worked around him. They were quick and the windows are beautiful.

They took the time at the end to patiently explain how the new windows worked and how you can open them to clean the outside part of the window.

I had nothing but positive feedback.

The only negative feedback was dealing with the people who you make the monthly payments to Home Trust Co not very helpful or friendly. Sorry doing this from my work computer I do not have a picture.

0 of 6 people found this review helpful.
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Company Response

Clera works hard to provide our customers with great products and installations, Lynda. We are very happy that you're enjoying your new windows from Clera.

Suzannah in Toronto
Suzannah in Toronto
0 reviews Vaughan, ON
10/10

Simply elegant

They can improve their timing a little bit but other than that, they are straightforward, professional and knowledgeable. They don't give you the run around when I ask a question. The sales person is approachable from start to finish and the installers are honest and they do what they are supposed to do. The quality of the windows is excellent. I'm very satisfied with the outcome.

0 of 8 people found this review helpful.
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Company Response

Suzannah, thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Wundow

We love how they installed its clean and tidy , the trimmings are neat not a mess like company , also it was installed fast . We definetely ask Sclera to the rest of our window

0 of 8 people found this review helpful.
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Company Response

You're going to love your new Clera products. Great investment in your home!

Private User
Private User
Private User reviews Guelph, ON
10/10

windows

I had four windows installed in September. Terry's suggestions were very helpful. The sale was handled professionally. Eric came to measure before ordering the windows. He was friendly, and even helped put my screen door back on track that I had knocked off. Eric and Josh did the installation, and were courteous, and friendly. They put down drop sheets to protect my floors, cleaned up all around, including the outside. I was very pleased with the whole process, and will use Clera again when I want to use them again to complete my home.

0 of 11 people found this review helpful.
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Company Response

Thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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