Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2640 reviews)

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patricia.bannon in Toronto
patricia.bannon in Toronto
1 review Vaughan, ON
10/10

Door insulation

I was happy with the service from start to finish The team that came to install the door was extremely professional came on time

0 of 2 people found this review helpful.
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Company Response

Dear Patricia,

Thank you for your lovely note and the 10 stars. We so appreciate you taking the time to share your wonderful experience with us.Looking forward to serving you again.

Private User
Private User
Private User reviews Wingham, ON
10/10

Front windows and door from garage to house

Very happy with our Clera windows on the main floor, and the new door from the garage into the house. Installation was smooth, and installers were very professional.

0 of 2 people found this review helpful.
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Company Response

Hello Private User,
A huge thanks for your amazing feedback and for choosing us among the huge market of competition. We are very happy that your experience with our service team was a delightful one. Most of all we thrilled that you are happy with your new windows and door.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Window replacement

Great sales team and installers were respectful and professional. They showed up on time and had the massive 12ftx6ft window installed in a couple of hours.

0 of 2 people found this review helpful.
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Company Response

Good Day Private User,

Thank you for trusting us to be your source for top quality windows and service. We appreciate your kind words and the 10 stars.

Enjoy your new windows!

mmarlow in Toronto
mmarlow in Toronto
0 reviews Glen Morris, ON
9/10

Window Install - all of house

Had all windows replaced in my 1832 home. The interaction with the sales team was rocky at the onset with not keeping us informed as to when the work would be performed. However, once we got a firm install, those installers rock!! I had used Centennial Windows for a previous house and in my opinion, Clear Windows are just as good, BUT the installers made the other guys look like amateurs. I couldn't be more pleased with the speed, care, and professional attitude of 2 men. Thank you for a job well done.

0 of 4 people found this review helpful.
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Company Response

Dear M. Marlow,
Because we pride ourselves on our products and our excellent service, we like to apologize if your interaction with the sales team was rocky.We take feedback's like yours very serious and we thank you for bring this to our attention. Please rest assure, we are doing everything in our power to not let this happen again. We are very happy that your experience with our installation team was amazing. I have to agree with you we have the best installers in the industry.
Enjoy your new Clera windows in good health!

Crystal F
Crystal F
4 reviews Brampton, ON
0/10

New Sliding Door BIG Structural Mistake

we had our install completed in 2015 and the issues we had were initially so minor that I didn't bother to review them. Now we're completing a kitchen reno and removing walls and we have to pay to fix the failed structural integrity due to the shotty work that Ranjan did on the sliding door install.

Denis, our sales rep was initially great but, once we encountered minor issues he had no interest in follow up. One of the handles on the window didn't work, he did get us out a new one. The lock was broken on one of the windows on our bay window. I followed up for months and neither Ranjan nor Denis came through to fix it. Ranjan seemed to have no interest in the matter and kept deferring to Denis.

Fast forward to present, we had an engineer come in to assess since we're removing some walls. The Engineer found that Ranjan did not extend the lintel over the sliding door to properly support the weight of the house. The engineer said he should have used 3 - 2x4 for the supporting posts installed directly on the concrete wall below, that didn't happen. Now we're likely going to have to pay minimum 3,000 to fix this problem! They risked the structural integrity of the home and are ending up costing me more money as a result. I'm pretty disgusted to be honest.

4 of 4 people found this review helpful.
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Company Response

Hello Crystal,

We apologize for your negative experience. However, we like to investigate further to learn more about your situation and what exactly happen. We have no record of a client with your name as indicated above in Brampton. Please call me Rita @ 905-738-1870 x 240 so we can address your situation.

j.tymciw in Toronto
j.tymciw in Toronto
0 reviews Gananoque, ON
10/10

New Front Door and Livingroom Window

Clera Windows and Doors despite the COVID-19 pandemic, still got my door and window installed in a safe manner. Hans and the Installer Rick both did a great job, leaving my self (a new home owner) feeling safe, and excited to show off my new home. The new hardware implemented in the windows give it a great modern look on the inside and can be opened with ease. 10/10 will be purchasing more in the future!

0 of 4 people found this review helpful.
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Company Response

Dear J.tymciw,

It was nothing but a immense pleasure to assist you. Thank you being such a loyal customer. Also, many thanks for proving us with such a great review and for choosing us for your new door and living room window. We are looking forward to serving you again in the near future.

Woods27 in Vaughan
Woods27 in Vaughan
1 review Vaughan, ON
7/10

Exploited Loop Hole

Bought my windows over 5 years ago and have been very satisfied with the product. Installation was seamless, clean, and very respectful. Just started having an issue with a stuck window and was given the run around. They were very clear that the “Lifetime, no-hassle” warranty only covers parts but no labour. So, either I can guess what the issue is, with random photos of the window for them to send me a new part that I would have to install myself, or I can PAY to have a service call for them to figure out what part is malfunctioning and then PAY to have them fix the window.
Sure doesn’t seem “no-hassle” to me.
Very sour after what was such a good experience, originally.

5 of 5 people found this review helpful.
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Company Response

Good Day Woods27,

Thank you for taking the time to provide us with your feedback. We are glad that you are happy with your windows and the installation.
As per our phone conversation yesterday, I offered to provide you with FREE parts for your window that you purchased in 2013. There was no mention in our conversation that you have to pay for an installer to come to your home to determine the service and pay again when he provides the service. You only pay once, and that is for the service that will be provided. As indicated on your warranty under PROCEDURE AND CONDITIONS OF WARRANTY REMEDY. The labour on installation is guaranteed for 12 months(extended to 2 years) from the original installation date.

Regards,

Rita,

HomeStars in Toronto
HomeStars in Toronto
1 review Oakville, ON
10/10

Warranty - slide patio door rollers.

Talk about warranty and service !
I had my windows and patio door installed by Clera well over 15 years ago.
Recently one of our patio doors rollers was in need of service replacement. We called Greg at the oakville location and after exchange few emails and photos was quick to review the warranty with us and arrange for Trevor the technician to come and inspect issue. Soon after Trevor - Covid preparedness -came and install a new replacement part at no cost .
Thanks Greg and Trevor for the awesome service.
So if you are looking for a true high quality new windows and doors and most important a solid warranty with great service ...call Clera.!!
Miguel Osorno- Oakville

0 of 7 people found this review helpful.
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Company Response

Good Day Miguel,
Customer satisfaction is what we strive for each and every day.
Thank you so much for sharing your experience with our customer support team. We work very hard to meet all our customers expectations and we are very happy to hear we hit the mark for you.
We believe we have the best team in the industry.

Private User
Private User
Private User reviews Windsor, ON
10/10

Window replacement, sale and installation

We needed to replace five windows of various sizes. We dealt with Gary from Clera; he was professional and did a good job explaining our options. The windows were affordable and we are very satisfied with the quality.

The installers were efficient and professional and installed the windows and flashing in one day, which was much quicker than we expected.

We will definitely consider Clera for any future window replacements.

0 of 7 people found this review helpful.
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Company Response

Thank you so much Private User for taking the time to write such a wonderful review.We are very happy that your experience with Greg and the installation crew was a delightful one. We will be more than happy to serve again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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