Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2790 reviews)

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KStreets from Toronto
KStreets from Toronto
6 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

3 of 4 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

Colin
Colin
1 review Frankville, ON
4/10

New door frame leaking

New windows and door installed Dec. 1019, Noticed door leaking around frame in Jan. 2020, mild weather. contacted my installer. Been out a few times and last he said is the frame is defective. Getting water damage inside on carpet and floor no matter what i do. He says he is waiting for new frame. Cannot believe it takes 9-10 months to get the correct frame made and delivered. Would really like this solved. Have been in contact with legal, and have been informed that damage would be the responsibility of dealer/installer/Clera. I just want this fixed, before any more damage happens and have to go the legal route.

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rickknowles27 in Toronto
rickknowles27 in Toronto
0 reviews Vaughan, ON
8/10

Window replacement

On time and on budget. Installed correctly. Site left in good clean condition and old windows taken away

0 of 3 people found this review helpful.
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Company Response

Hi Rick,

We're happy to hear that everything went off without a hitch. Our goal is to always provide the best services to all our customers. Thank you for your business and for your great feedback. We would be honored to work with you again!

Enjoy your new windows!

Private User
Private User
Private User reviews Newcastle, ON
10/10

Patio door

We did have to wait many months for our install but were warned about that in advance.Once our patio door was installed, we were very pleased.The work went very quickly and we are very happy with our purchase.

0 of 5 people found this review helpful.
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Company Response

Hi Clera Customer,
Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with us. We apologize for the delay and are incredibly grateful to have your support and recognition during this unprecedented time.

Thank you again for your feedback and your business!

Beat regards!

anitamarshall1971 in Toronto
anitamarshall1971 in Toronto
0 reviews Vaughan, ON
9/10

2 old windows replaced

We were very pleased with them coming the day we had decided on and the appearance and work was well done .

0 of 5 people found this review helpful.
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Company Response

Hello Anita,

Thank you for your 9-star review! We are pleased that your experience with Clera Windows and doors was a good one. We hope that you will recommend us to your friends and family.
Enjoy your newly installed windows!

Doug
Doug
3 reviews Vaughan, ON
10/10

Rejuvenating an old house

We moved into this older home last May and immediately new we needed to replace some windows. Being new to the area, a Google search found Gary at Clera Windows. He set up an appointment within a few days. Gary was very helpful in choosing new windows and was extremely knowledgeable about the products. We chose to replace 5 windows on the main floor. Due to COVID there was a delay in manufacturing but once they were ready, installation was fast and easy. The installers Rob and Scott were extremely professional and precise in there work. The final product looks great and the cold drafts are gone. This was phase one. We have decided to replace all of the second level windows as well.

0 of 5 people found this review helpful.
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Company Response

Hello Doug,

This is such great news to hear!

Thank you so much for your kind words and awesome review of our products and our team. We will make sure to pass on to Gary, Rob and Scott your kind words. Our team is extremely proud of the work they do and their attention to detail on all our customers projects. Your great feedback goes a long way to motivating everyone at Clera to continue to provide excellent services, quality products and great value.

We know you will enjoy your newly installed windows for many more years to come, and surely you'll enjoy the energy savings even more.

Warm wishes!

kimmartin2005 in Toronto
kimmartin2005 in Toronto
0 reviews Wingham, ON
10/10

Windows for the whole house

Purchased windows for our whole home. Very impressed with them. Would completely recommend them to anyone who asks.

0 of 5 people found this review helpful.
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Company Response

Hi Kimmartin,

Thank you so much for trusting us to be your source for top quality windows. It means so much when our customers share their experiences with us and the community. We are glad we were able to meet your expectations.

We thank you again for your business and your recommendation!

All the best!

Private User
Private User
Private User reviews Guelph, ON
10/10

Windows

We have worked with Clera before for windows and doors replacement and we’re extremely satisfied. We recently called on Terry Blondin again for window sales and have completed our windows replacement for our home. From start to finish we were very happy with their service and the results!

0 of 7 people found this review helpful.
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Company Response

Good Day Private User,

Thank you for being a loyal Clera customer!
There is nothing more rewarding than seeing an order from a repeat customer, and we can't express how grateful we are every time. It's always great to hear our customers are still happy after so many years. Terry and his crew will be thrilled to hear about your amazing review and the 10-stars.

Thank you again for your continued business and loyalty to our company.

Best wishes!

roonb in Ajax
roonb in Ajax
1 review Ajax, ON
1/10

still waiting

windows and doors installed and 3 windows are having issues. They freeze up and on 2 occasions we had difficulty opening them. One came in the wrong size. I'm still waiting after over a month for someone to come and fix/change our windows. They either ignore you or respond that someone will come and rectify the situation and that someone never comes.

7 of 7 people found this review helpful.
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Company Response

Updated Nov 25th

We have reached out to this reviewer several times on this platform without a reply. If this was a genuine complaint the reviewer should have called our head office or our Ajax location asap. Therefore, we have to consider this review FAKE.

Updated Nov 24th

Dear Reviewer,

We still have not heard back from you to discuss the outstanding issues with our products and services. As per our head office records, and our conversation with our Ajax location, we have no record of any customer receiving the wrong size windows. Because we take our genuine customer's comments very seriously, kindly contact me Rita at 905 738-1870 x 240 or our Ajax location at 905-666-9797 so we can do our best to resolve your issues immediately.

Thank you,

Rita

Hello Roonb,

Thank you for taking the time to write a review about your experience with us. We are so sorry to hear that you are having issues with some of your windows and you are still waiting for them to be replaced. Clera takes our customers satisfaction very seriously and we NEVER IGNORE or NEGLECT any of their concerns and issues. We are in the midst of a Pandemic and we are trying to do whatever we can with the limited resources. There is a shortage of some key raw materials industry-wide combined with shortage of staff due to Covid-19. This supply disruption has impacted the timely delivery and installation of windows and doors. We will like to investigate your issue further but we are unable to identify you with the name provided on your review. For assistance please call your local distributor or our head office.

We apologize again and thank you for your patience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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