Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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87%

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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2713 reviews)

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BOBBATH
BOBBATH
16 reviews Markham, ON
10/10

Patio Door

We recently had a patio door installed. When I contacted Clera, who had previously installed windows for us, Mike called me back. He was very professional and pleasant as were the two guys who did the installation. I am very happy with the look of the door and, more importantly, the ease with which it opens and closes. I would not hesitate to recommend this company.

0 of 10 people found this review helpful.
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Company Response

Good day Bob,
Thank you so much for your very kind words and your continued loyalty to our company. We are thrilled that your experience with our sales consultant Mike was a positive one. It is also great to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

KBryant in Tottenham
KBryant in Tottenham
6 reviews Caledon, ON
10/10

Great from start to finish

Dennis was very upfront and honest from the first meeting. Not pushy at all but very helpful and transparent. He followed up a few times in person to ensure the color we chose was what we wanted, and that the siding would match perfectly. Ranjan and his partner did the install and we couldn't have been happier. They were very knowledgable and courteous. They cleaned up after every day and really did a great job on the windows. Would definitely recommend this company!

0 of 16 people found this review helpful.
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Company Response

Dear KBryant,
Thank you for your kind words and for the 10 star review, we appreciate you sharing your experience with us and the community. Quality is undoubtedly an important aspect of our business, not only for our top quality products, but our customer service experience as well. We are very pleased to hear that you had exceptional communications with Dennis and Ranjan.
We appreciate your recommendation, and we will be delighted to assist you in your next project.

ckrcwakefield in Toronto
ckrcwakefield in Toronto
0 reviews Toronto, ON
1/10

Bay windows - customer service disaster

After getting competitive quotes, I chose more expensive Clera as I assumed that this investment would deliver a superior product and service. There were many delays that were advised only after I contacted the sales person. I thought the window installation (when it finally happened) went well until I noticed that the lower panel/trim not only was in two pieces but had not been properly sealed with silicone. These concerns have still not been addressed. Additionally the middle window (that is just a window) was set in deeper than the two side windows (that open up) and am now unable to reinstall the blinds. I did not anticipate having to buy new blinds in addition to new windows. I am not comfortable sharing what I paid but I thought the price was fair.

2 of 2 people found this review helpful.
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Company Response

Dear CKrcwakefield,

Thank you for bringing this issue to our attention, we apologize you experienced problems with our local branch and understand how frustrating that must be. We are dedicated to providing amazing customer service and would like to find a resolution for your situation. Please reach our to your sales rep. Kyle at 416-459-2270 or myself Rita at 905-738-1870 x240.

zach in Toronto
zach in Toronto
0 reviews Leamington, ON
5/10

2 windows

Lots of phone calls while I was still considering purchase. No phone calls after purchase so I was left waiting and not sure when windows were arriving even though initial estimate date of install had come and gone. I had to call to get updates.
Windows were installed well as far as I know however garbage was left on my property outside below windows. This included sharp and narrow strips of aluminum siding and old nails. One of these ended up in a guests foot and they sat in the emergency room for two hours to get a tetanus shot.

2 of 2 people found this review helpful.
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Company Response

Dear Zach,

We will like to thank you for taking the time to provide us with your feedback. We sincerely regret this misfortunate incident and apologize to you and your guest for any inconvenience this may caused. We also apologize for the lack of communication between our local branch and yourself, they have been notified and they will be in touch with you.
Thank you again for bringing this to our attention and I'm confident your next experience with our local branch will be to the high standard that you've come to expect from Clera Windows and Doors.

Enjoy your new windows!

Judy Collins in North york
Judy Collins in North york
4 reviews Toronto, ON
10/10

PATIO DOOR

We have been dealing with Clera since 2010.
They just recently installed a patio door on our new deck.
They have installed products at our home and rental property.
Their installer Diego Osorio has done all of the projects and his
fit and finish is impeccable. I have neighbours that also deal with
Clera . We highly recommend Clera Windows &Doors.

J. Collins
North York

1 of 5 people found this review helpful.
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Company Response

Hi Judy,
Thank you so much for your wonderful review and the 10-stars. It's always good to hear our customers are still happy after so many years. We will make sure to pass on to Diego your positive experience and kind words. We know Diego is extremely proud of the fact that he treats every customer with the ultimate attention.

Thank you again for your loyalty to our business and your recommendation!

Deborah in Toronto
Deborah in Toronto
0 reviews Toronto, ON
10/10

Home Stars for Clera

We recently had all the windows and doors replaced in our home. We couldn't be more happier with our selection and with the work that was performed. Russell and Miguel were an excellent team. They were skilled, professional, hard-working and personable. We would not hesitate to recommend this team to anyone!

0 of 4 people found this review helpful.
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Company Response

Hello Deborah,

Thank you so much for your business and your great review. At clera, we always strive to make sure that all our customers are happy with their purchases. We are glad to see you found Russell and Miguel to be both personable & professional and that everything was completed seamlessly and to your satisfaction.

Your recommendation is greatly appreciated, thank you so much!

KStreets from Toronto
KStreets from Toronto
5 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

1 of 1 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Cottage windows and doors

We have used Clera windows in our home to replace our bedroom window, living room window, central upstairs window, our bathroom windows and kitchen window, as well as a new front door and garage door. We needed new front windows at our cottage as they were approximately 50 years old! They did a fantastic job and we now have fully sealed windows and doors!

0 of 5 people found this review helpful.
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Company Response

Dear Clera customer,
Thank you so much for this glowing feedback! We are ecstatic to hear about your experience with us. Our installation teams are extremely proud of the work they do and their attention to detail on a project. Your kind words go a long way to motivating everyone here at Clera to continue to provide excellent products and great value.

Thank you again!

Private User
Private User
Private User reviews , ON
10/10

New windows

Excellent service and craftsmanship, done in a timely manner. Install was very professional and clean,no mess left. Was very impressed with the whole process and would recommend them to family and friends.

0 of 5 people found this review helpful.
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Company Response

Good day Private User,

Thank you very much for your order and for your amazing review!
We appreciate your business and we welcome you to our long list of satisfied and much valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to. We are very pleased to hear that we met your expectations with both the installation as well as your opinion of our products.

Your recommendation is greatly appreciated.

Enjoy your new windows!

Robert
Robert
1 review Vaughan, ON
10/10

Service

Recently while undergoing renovations at our home, our contractors were very rough with the opening and closing of our windows and over the course of the renovation several window cranks snapped off . In 2014 Clear Windows installed new windows throughout our home. The customer service Clera Windows provided from sales, installation and 6 years later to warranty service has been a customer's dream. They are easy to work with, understanding and provide excellent customer service. Our recent warranty service call to Clera Windows was very courteous and led to a quick response and resolution. Enduring months of renovations and forced to deal with the dozen or so suppliers, I found the experience with Clera to be quite unique and an extremely pleasant experience. In 2014 we believed we made a smart decision in trusting Clera Windows with the quality of windows and installation; however, the recent level of Customer service we received to replace our cranks solidified our trust! Thanks again Clear Windows. We will continue to spread the value of choosing Clera Windows.

0 of 4 people found this review helpful.
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Company Response

Dear Robert,

Thank you so much for for your 10-star feed back and for the awesome e-mail that you send me. It was such a pleasure speaking with you and I am delighted to hear that you had such a great experience dealing with Clera Windows and Doors. Our goal is to always provide the best services to valued customers like you. I completely understand how rewarding it can feel when your problem is solved within minutes and I'm glad that I was able to accomplish that for you.

Once again, thank you for choosing us and for the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Best wishes to you and Mirella!
Rita

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.