Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2914 reviews)

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BoedFrost
BoedFrost
6 reviews Mississauga, ON
6/10

Lack of accountability when things go wrong

We had an issue with our storm door. After a lengthy escalation process with Clera windows and doors, management agreed to meet us halfway. We are now in the process of getting the door fixed. No issues with any of the other work. No issue with the quality of the door, rather an issue with the condition of the frame where it was attached.

10 of 10 people found this review helpful.
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Company Response

Updated March 25th,

Hi Boed Frost,

I have been authorized by management to provide you the service for $100. as per your review request. Kindly contact me if you wish to proceed.

Hello BoedFrost,

We thank you for your feedback and we are sorry about your door troubles. Clera, has a very competitive warranty in the industry and we stand behind it 100%. As per our conversations and several e-mails, we were clear that your issue was not caused by any fault of ours and it will not be covered under the warranty. We would have happily covered the cost if it was our fault. After speaking with the installer that installed your storm door, he informed me that this was not an installation issue and one of many reasons is that it could have been caused by a strong wind if the door was left open. As per the terms and conditions of your signed contract, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer’s unless otherwise specified on their contracts. Costs for non-warranty services as such are determined by the type of service provided, materials used and time spend to complete the service. The service to correct the issue was offered to you at the cost of $250 + tax . which is a minimal amount if you were to hire an independent contractor.
Please let us know if you wish to proceed with the service.

We wish you the best!

Randy
Randy
8 reviews Toronto, ON
10/10

New front door

We received a number of quotes for a new front door with 2 sidelights and Clara had the best price by thousands. We are totally happy with the results.

0 of 11 people found this review helpful.
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Company Response

Hi Randy,
After so many quotes, we're very happy that you chose us to replace your front door. At Clera we always aim to provide all our customers with top quality products, excellent services and the best possible price. We're thrilled that we were able to accomplish that with you.

Thank you again for your business and for your great feedback!

Hi puppy pie in London
Hi puppy pie in London
1 review London, ON
10/10

Window Replacement

I was looking for a Windows replacement company. After checking recommendations on Facebook I call Dennis from Clera. He follow up my call ASAP and during our appointment he give many different options. The process was easier and fair. The installation team - Russel and assistant were great. Did the Kobe very well and keep everything very clean

0 of 1 people found this review helpful.
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Company Response

Good Day Clera Customer,

Thank you so much for your thoughtful review! We feel strongly that it's vital for our customers to hear from other customers about their positive experience. We're glad that you chose us among so many competitors for your window replacement project. Dennis along with Russel and his team will be thrilled with your great feedback about their work. We will make sure to let them know.

Enjoy your new windows!

acdc
acdc
0 reviews Edmonton, AB
10/10

Parts

I have had a very positive experience with Clera. Rita the manager responded quickly and was very helpful. Thank you.

I had our 4 front windows installed, and recently the front door. Very pleased with outcome.

0 of 2 people found this review helpful.
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Company Response

Hello Acdc,

Thank you very much for the 10-star review! It was nothing but an immense pleasure to assist you. Please let us know if we can be of further assistance in the future.

Best regards,
Rita

Clera
Clera
0 reviews Colborne, ON
8/10

Patio door

After a few delays due to covid and weather we finally have our doors, we love how quiet they are opening and closing, the noise muffling is great,as we back onto the hwy, installers were terrific, very friendly ,courteous, and followed covid protocols. After the bumps on the road a good experience . Will recomend

0 of 2 people found this review helpful.
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Company Response

Hi Clera,

Thank you so much for your thoughtful review! We apologize for the delay and we appreciate your patience. It's wonderful to hear that the new door has made such a difference for you. Your recommendation is much appreciated.

Enjoy the tranquility!

Peter in Ajax
Peter in Ajax
0 reviews Ajax, ON
9/10

Excellent windows and doors Great service too

We had a full install of new windows and new doors in our three story house over a couple of years.
Jerry and his crews did a great job installing and we’ve had excellent follow up after sales service as well.
The windows were a very noticeable improvement in the look of the house and a marked decrease in the cost of heating our house!

0 of 4 people found this review helpful.
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Company Response

Hi Peter,

Thank you very much for your business and your kind words. Jerry and his crew take pride in their work and they do their best to meet all our customers expectations. I'm sure your home looks just fabulous with all the new windows and doors.

Enjoy in good health!

Wolfgang in Strathroy
Wolfgang in Strathroy
1 review , ON
8/10

Window installation

Windows replaced in late Fall, had to wait until April to have caulking replaced, no doubt due to COVID 19 restrictions. The work was done in professional manner and results are looking good. Staff very friendly. I would recommend this company.

3 of 4 people found this review helpful.
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Company Response

Hello Wolfgang,

Thank you so much for sharing your experience with Clera Windows and Doors! We apologize for the delay and we're very happy to hear that the job was done in a professional manner and to your satisfaction. We appreciate your business and your recommendation.

All the best!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Windows, doors

It was a good service, respectful and kind staff, good customer service and satisfied Overall .

0 of 5 people found this review helpful.
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Company Response

Dear Clera Customer,
We absolutely love hearing from happy customers! Thank you for sharing your experience and for your 10-stars.

Enjoy the new look!

Private User
Private User
Private User reviews Brockville, ON
10/10

Windows installation

Jerry was an excellent salesman. He came to my home to take measurement and listened to what I wanted and needed. He didn't try to oversell me but made sure he talked through the whole process and all costs involved. He noticed a few Windows that the seals were gone and have me a fair price. I didn't need to get another quote. I'm very happy with my new windows!

0 of 3 people found this review helpful.
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Company Response

Hello Private User,

We are delighted that Jerry met all your expectations. We thank you for your business and look forward to working with you again.

Best wishes!

Robert
Robert
0 reviews Toronto, ON
10/10

Basement windows

I bought basement windows last year. Happy with quote and install. On time and did a nice job cleaning up before leaving. Definitely helped with heating bill over the winter and a whole lot more comfortable in those rooms now.

0 of 5 people found this review helpful.
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Company Response

Hi Robert,

Thank you for this 10-star feedback. We're thrilled to see that everything went as you hoped and you're pleased with the end result.

Enjoy your new windows!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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