Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3014 reviews)

Sort by

Private User
Private User
Private User reviews Markham, ON
10/10

New Door

We have used Clera twice before, and always been very happy with their work and product. This spring, Mike notified us of a sale just as we had made the decision that we needed a new side door. This week the door was installed by Denis, and we are extremely pleased with the end result. Something we had not anticipated is that the door, with its larger glass insert, has made the area it opens on to look brighter and wider. We do not hesitate to recommend this company.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

Thank you so much for being such a valued customer, it has been a pleasure to serve you all these years. In a world filled with so many choices and possibilities, we thank you for selecting Clera windows and Doors once again and for strongly recommending us.

Enjoy the beautiful new look!

Ray in Leaside
Ray in Leaside
14 reviews Toronto, ON
10/10

Door issues fixed

Hi had a few double doors that had issues (rattling, seal not perfect and wind/air coming in). I spoke to Rita and she sent over Andrea to look into the issue. I wasn't sure what to expect (i.e. a surprise....second appointment, etc.).

To my amazement, Andrew quickly acknowledged the problem and went right onto fixing the doors....1.5hr hours later they were all done. He walked me through what the issue was and what he did to resolve it. He let me test each door and I was satisfied as the doors were much "tighter" than before. Great work Andrey!

0 of 8 people found this review helpful.
Was this review helpful?
Company Response

Hi Ray,

Thank you very much for the amazing review! It was a pleasure speaking with you and assisting you with your door issues. I will make sure to let Andrey know how happy you are with the service that he provided you with.

Take care and keep well!

Private User
Private User
Private User reviews Vaughan, ON
0/10

0 stars for not completing project and never returning our calls

BUYER BEWARE - do NOT hire Clera Windows and Doors to complete any of your projects.

The customer service we have experienced is absolutely abysmal - this organization lacks any ounce of professionalism and and quite frankly proficiency.

We signed a contract in March and still do not have our door. But the worst part of it is the lack of communication (read: none) and constant follow-up we have to do just to get any ounce of an update from Clera.

Finally we received our installation date and they never showed up. And not only did they never show up, all of our text messages, phone calls, and voice-mails were ignored. We were left completely in the dark. And still have no answers from Clera.

Not credible. Not professional. Zero accountability. No attempts to follow-up and make things right with their customer. This is NOT what I expect for a company, let alone one as large and established as Clera.

Save yourself this head-ache and amount of time having to chase people to get answers. There are plenty of Windows and Doors companies out there - and Clera shouldn't be yours.

Was this review helpful?
Company Response

Dear Private User,

We thank you for your feedback, and apologize for the inconvenience. Our customer satisfaction is of the utmost importance to our team and we work hard to ensure every project goes seamlessly. We have been in the window and door business for over 43 years, and thousands of customers would attest that their experiences were exceptional and well align with Clera Windows and Doors core values. However, we are certainly no exception to error, it seems that there was a misunderstanding between our sales rep and the installer which resulted in the installer to miss your installation appointment, and, for that we apologize.

As per our conversation, you have confirmed that your installation has been booked for Tues. July 27th.

Thank you again for patience and understanding,

We wish you the best!

Rita

Private User
Private User
Private User reviews Vaughan, ON
10/10

Windows

Job well done. Will recommend these workers. They took pride in the work they did and they were on time. My home was treated with respect and they did a great job with the clean up.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Private User,

Thank you so much for your kind words and your recommendation. We really appreciate you taking the time to share your experience with us. We look forward to working with you in the future!

Keep well and safe!

Private User
Private User
Private User reviews Courtice, ON
7/10

Window Installation in Essex Area

I have a mixed review (star rating) based on the difference between the product (excellent) and the installation service (horrible experience) in the Essex area. I rated the company very high because Clera makes an excellent product and Rita in customer service is absolutely outstanding! When I called Rita to share a negative experience my husband and I had in Essex, Rita recognized the issues and she was highly supportive. Clera Windows is very fortunate to have Rita in customer service because she is nothing short of AMAZING! We have had windows installed in both Durham Region and Essex County and are very happy with the windows
from Clera. I would only recommend Clera Windows in Durham Region and NOT the Essex area because the window installation in Essex was the worst experience we have ever had.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Private User,

I want to thank you for taking the time to provide us with your feedback. I also like to extend an apology to you and your husband for the troubles you've encountered over the course of your project. As per our last conversation, I was delighted to hear that all issues have been rectified your satisfaction. Your thoughtful and kind words about me and about the service that I provided you have made my day. Thank you again!

I wish you all the best!

Rita

Private User
Private User
Private User reviews Atwood, ON
10/10

3rd storey bedroom

Great work and cleaned up after themselves. Windows look great and craftsmanship is impressive on the install.

Barry is very kind and hard working. Would definitely hire this group again. This was our second project with Clera out of wroxeter.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Dear Private User,

We are so happy to hear from a repeat customer. Thank you so much for choosing Clera Windows and Doors and for allowing us into your home again. Barry and his crew are very kind and hard working team, they will be thrilled to hear about your kind feedback about their work. They take pride in what they do and they treat each project as if it was their own home.

Thank you again and keep well!

Private User
Private User
Private User reviews Toronto, ON
10/10

bay window and skylight window

Salesman was able and cooperative

Window installers were profesional and did good job.

everybody in the family was pleased with their work.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hi Clera Customer,
Thank you for your thoughtful review and the 10-stars!. We are delighted that our team made the whole family happy with their professionalism and with your new windows.

Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors!

TONY in stratford
TONY in stratford
0 reviews Stratford, ON
10/10

Patio door addition on old Edwardian home

Extremely professional job, from strart to finish. The patio door looks great and finish blended in to the original woodwork, as if it was installed at the time of build. Highly recommend

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Dear Tony,

Thank you for being a Clera Windows and Doors customer. We sincerely appreciate your business and your great feedback! We are delighted that you are pleased with the professional job that the Clera installation team provided you with. It's great to hear that they were able to match the finish of your new door to your original woodwork. Your support means the world to us, thank you so much for your recommendation.

We look forward to welcoming you back again soon!

All the best!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement Windows

Very efficient workers and windows were installed professionally. We were concerned about one of the workers when he fell off the latter, so perhaps when using the latter a second person should be holding the latter. He was okay however his injuries could have been worse.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Private User,

Thank you very much for your great feedback and your thoughtful concern about the installer. He is well and working away installing windows and doors for Clera customers. We are delighted to read that the installation crew was very efficient and professional and they were able to meet your expectations.

Thank you again for your support and for choosing Clera Windows and Doors!

All the best!

marshamatthews in Toronto
marshamatthews in Toronto
0 reviews Toronto, ON
8/10

One new basement window installation

Only criticism for us was the length of time waiting for installation. Granted it was a small job and company was very busy during the pandemic. A very neat job of installing the window to replace an ill-fitting very old window..

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Marsha,

Thank you so much for your 8-stars and your kind words. We certainly do our best to meet our customers needs in a timely fashion and in a friendly and professional manner. We apologize for the extended time frame of your project, every job no matter the size, is very important to us. Due to the several lockdowns and the shortage of some key raw materials industry-wide, combined with shortage of staff due to Covid-19 our production schedules have been impacted therefore delaying the timely delivery and installation of windows and doors.

We thank you again for your business and patience and look forward to assisting you again,

Best wishes!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.