Updated March 25th,

Hi Boed Frost,

I have been authorized by management to provide you the service for $100. as per your review request. Kindly contact me if you wish to proceed.

Hello BoedFrost,

We thank you for your feedback and we are sorry about your door troubles. Clera, has a very competitive warranty in the industry and we stand behind it 100%. As per our conversations and several e-mails, we were clear that your issue was not caused by any fault of ours and it will not be covered under the warranty. We would have happily covered the cost if it was our fault. After speaking with the installer that installed your storm door, he informed me that this was not an installation issue and one of many reasons is that it could have been caused by a strong wind if the door was left open. As per the terms and conditions of your signed contract, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer’s unless otherwise specified on their contracts. Costs for non-warranty services as such are determined by the type of service provided, materials used and time spend to complete the service. The service to correct the issue was offered to you at the cost of $250 + tax . which is a minimal amount if you were to hire an independent contractor.
Please let us know if you wish to proceed with the service.

We wish you the best!

Hi Randy,
After so many quotes, we're very happy that you chose us to replace your front door. At Clera we always aim to provide all our customers with top quality products, excellent services and the best possible price. We're thrilled that we were able to accomplish that with you.

Thank you again for your business and for your great feedback!

Good Day Clera Customer,

Thank you so much for your thoughtful review! We feel strongly that it's vital for our customers to hear from other customers about their positive experience. We're glad that you chose us among so many competitors for your window replacement project. Dennis along with Russel and his team will be thrilled with your great feedback about their work. We will make sure to let them know.

Enjoy your new windows!

Hello Acdc,

Thank you very much for the 10-star review! It was nothing but an immense pleasure to assist you. Please let us know if we can be of further assistance in the future.

Best regards,
Rita

Hi Clera,

Thank you so much for your thoughtful review! We apologize for the delay and we appreciate your patience. It's wonderful to hear that the new door has made such a difference for you. Your recommendation is much appreciated.

Enjoy the tranquility!

Hi Peter,

Thank you very much for your business and your kind words. Jerry and his crew take pride in their work and they do their best to meet all our customers expectations. I'm sure your home looks just fabulous with all the new windows and doors.

Enjoy in good health!

Hello Wolfgang,

Thank you so much for sharing your experience with Clera Windows and Doors! We apologize for the delay and we're very happy to hear that the job was done in a professional manner and to your satisfaction. We appreciate your business and your recommendation.

All the best!

Dear Clera Customer,
We absolutely love hearing from happy customers! Thank you for sharing your experience and for your 10-stars.

Enjoy the new look!

Hello Private User,

We are delighted that Jerry met all your expectations. We thank you for your business and look forward to working with you again.

Best wishes!

Hi Robert,

Thank you for this 10-star feedback. We're thrilled to see that everything went as you hoped and you're pleased with the end result.

Enjoy your new windows!