Needed replacement parts for two windows. Rita contacted her parts department and they were shipped immediately. Great service from Rita. I have no hesitation in recommending Clera Windows and doors.

same time. It was SNOWING on that date but at 9 25 they arrived and eventually started. Young man seemed to know what he had to do, but elder gent did not do anything of importance, in fact in the afternoon spent most of the time inside the van. Young man eventually asked him to grout the windows which he grugingly did but even now there are grout and other marks all over the windows - which had cost me over $300 to have cleaned as I did not expect Clera to turn up. There are still circle marks on all the new windows plus putty and when presented with a piece of paper to sign "did I inspect the job" I did write that it was now 5.25 pm in December and I could not even see the windows. The bill was presented by the older gent, without any acknowledgement and my credit card was noted by me on the bill, but was not presented until at least 7 days later, after I had tried to call to see what had happened to my credit card payment. I would NEVER employ Clera again and would not recommend them to anyone.

Back in 2016 I changed the windows of my house- good and solid install. No issues with any windows that are opened/ closed occasionally, but for some reason all 5 windows that we open/ close at least 3-4 times a week got broken locks (luckily in closed position) within the second half of 2021. It was nice to get call back from Rita (the service manager) the next day after I left a message for my problems. She explained again the company policy that the broken parts are free, but the labor is at the client expense, so the fix costed me ~200 cad. I was not happy that I needed to wait about 4 weeks till the time technician become available and came to my house for the fix, but once he (Andre) was here he really provided a high quality SERVICE: not only he changed the broken parts, but he also checked all other windows, tuned the work of the closing/ opening mechanisms and even identified a potential future problem (crack in one of the handles) and advised how I can get the free replacement part, and explained me how I can change it myself. These are the reasons I would recommend this company, but also wanted to share my experience with defects and not so great speed in the service.

Good installers, answered all my questions, did a few extra things to spruce it up, fast and friendly

Gary from Clera Windows quoted several windows for us. The price was competitive and the quality of the windows was impressive. The windows were installed professional and we are very please with the performance of the windows. We are going to recommend Clera to our friends in the Windsor area.

Gary recommended an awning window in the kitchen and I am very happy with the window. It gets rid of all the stream from cooking very quickly. I would recommend Clera in Essex County to anyone.

We are pleasantly satisficed with the install appearance and performance of the new windows. Great friendly service and very personable.

I had Jonathan over to look at some windows that desperately needed replacement in my home. While there he was able to provide me not only a quote, but information about the window construction and manufacturing, comparable companies that I was also getting quotes from and how COVID might impact the timeframe between ordering and installation. I ordered with Clera and though there were some (COVID induced) delays to the installation, the installers went absolutely above and beyond when they installed my windows and I am extremely pleased with both the quality of the windows and the quality of the installation and would happily recommend them.

We are very happy with our new windows and sliding doors. We did 10 windows and 2 sliding doors, and have on order additional windows, after seeing the quality and appreciating how new windows have helped keep our house warm.

Dennis worked with us to determine new window configurations and was able to take us to their showroom by appointment to see the windows. It may sound odd, but we had other companies who did not want to offer this due to COVID. We understand restrictions and risk, but were investing a lot of money to purchase something sight unseen.

We choose Clera for the warranty, and hope we never use it. Our installation was delayed due to COVID. When our one window arrived it was measured wrong. Russel, the installer was able to order a replacement immediately and it arrived a few weeks later. Mistakes happen, and we were happy Clera worked to resolve quickly.

We were in need of several windows in our home to be replaced so we called Clera Windows. Chris came to our home to do an estimate. Chris has been doing this for 25 years. We were impressed with his knowledge.
We had a long wait- due to Covid of 6 months
But it was definitely worth the wait.
Chris, Christian and Rory from Div 55 arrived promptly at the agreed time and proceeded to do an excellent installation ! They were polite, proficient abd we are so pleased with the job!!! 10 out of 10! Highly recommended!!!!

Nike and Joey