We replaced several windows and a Patio Door. We experienced poor communication, poor order accuracy, very poor customer followup, very poor fixing of errors . We never got exactly what we had ordered.

We like the appearance of the windows. Installation was very professional. But, we do not know what to think about quality.?
There is exterior glass condensation on windows. "Google" sad this about
exterior condensation : "As the surface of the glass is cold, the air around it reacts with this temperature and condenses, creating moisture on the outside. ... If you have condensation on the outside of your double or triple glazed windows, then it's likely to be because they're doing the job they're meant to do". We did not have this with other(26 years old) windows. This condensation make us uncomfortable. This morning there is exterior condensation also. We are sending pictures.

I was very happy with the whole process from meeting with the salesman to installation. The new windows are beautiful and met all the standards for the coop. The installers were neat and tidy and left everything clean.

We were very pleased with the installation and the quality of our new basement windows. From the moment we signed the contract to the point our older windows were replaced, we found the Clera team helpful with their suggestions and very professional. We are happy with all the doors and windows Clera has provided in the past and have recommended them to neighbours.

They are a very good company the initial meeting was positive the guy who came explained everything and was very helpful and friendly. The installation guys who came to the house were on time and were very respectful of the needs of my very temperamental dog and worked around him. They were quick and the windows are beautiful.

They took the time at the end to patiently explain how the new windows worked and how you can open them to clean the outside part of the window.

I had nothing but positive feedback.

The only negative feedback was dealing with the people who you make the monthly payments to Home Trust Co not very helpful or friendly. Sorry doing this from my work computer I do not have a picture.

They can improve their timing a little bit but other than that, they are straightforward, professional and knowledgeable. They don't give you the run around when I ask a question. The sales person is approachable from start to finish and the installers are honest and they do what they are supposed to do. The quality of the windows is excellent. I'm very satisfied with the outcome.

We love how they installed its clean and tidy , the trimmings are neat not a mess like company , also it was installed fast . We definetely ask Sclera to the rest of our window

I had four windows installed in September. Terry's suggestions were very helpful. The sale was handled professionally. Eric came to measure before ordering the windows. He was friendly, and even helped put my screen door back on track that I had knocked off. Eric and Josh did the installation, and were courteous, and friendly. They put down drop sheets to protect my floors, cleaned up all around, including the outside. I was very pleased with the whole process, and will use Clera again when I want to use them again to complete my home.

Paul and his team did a fantastic job replacing our windows. They were extremely knowledgeable and completed the job in a timely manner. I would highly recommended contacting them.

Gary and his team at Clara Windows & Doors were very professional, reliable and efficient. Windows arrived quickly and the instillation process was smooth and stress free. The instillation team did a great job and left everything very clean afterwards.