Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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87%

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Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2709 reviews)

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BOBBATH
BOBBATH
16 reviews Markham, ON
10/10

Patio Door

We recently had a patio door installed. When I contacted Clera, who had previously installed windows for us, Mike called me back. He was very professional and pleasant as were the two guys who did the installation. I am very happy with the look of the door and, more importantly, the ease with which it opens and closes. I would not hesitate to recommend this company.

0 of 9 people found this review helpful.
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Company Response

Good day Bob,
Thank you so much for your very kind words and your continued loyalty to our company. We are thrilled that your experience with our sales consultant Mike was a positive one. It is also great to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

KBryant in Tottenham
KBryant in Tottenham
6 reviews Caledon, ON
10/10

Great from start to finish

Dennis was very upfront and honest from the first meeting. Not pushy at all but very helpful and transparent. He followed up a few times in person to ensure the color we chose was what we wanted, and that the siding would match perfectly. Ranjan and his partner did the install and we couldn't have been happier. They were very knowledgable and courteous. They cleaned up after every day and really did a great job on the windows. Would definitely recommend this company!

0 of 15 people found this review helpful.
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Company Response

Dear KBryant,
Thank you for your kind words and for the 10 star review, we appreciate you sharing your experience with us and the community. Quality is undoubtedly an important aspect of our business, not only for our top quality products, but our customer service experience as well. We are very pleased to hear that you had exceptional communications with Dennis and Ranjan.
We appreciate your recommendation, and we will be delighted to assist you in your next project.

KStreets from Toronto
KStreets from Toronto
5 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

1 of 1 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Cottage windows and doors

We have used Clera windows in our home to replace our bedroom window, living room window, central upstairs window, our bathroom windows and kitchen window, as well as a new front door and garage door. We needed new front windows at our cottage as they were approximately 50 years old! They did a fantastic job and we now have fully sealed windows and doors!

0 of 3 people found this review helpful.
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Company Response

Dear Clera customer,
Thank you so much for this glowing feedback! We are ecstatic to hear about your experience with us. Our installation teams are extremely proud of the work they do and their attention to detail on a project. Your kind words go a long way to motivating everyone here at Clera to continue to provide excellent products and great value.

Thank you again!

Private User
Private User
Private User reviews , ON
10/10

New windows

Excellent service and craftsmanship, done in a timely manner. Install was very professional and clean,no mess left. Was very impressed with the whole process and would recommend them to family and friends.

0 of 3 people found this review helpful.
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Robert
Robert
1 review Vaughan, ON
10/10

Service

Recently while undergoing renovations at our home, our contractors were very rough with the opening and closing of our windows and over the course of the renovation several window cranks snapped off . In 2014 Clear Windows installed new windows throughout our home. The customer service Clera Windows provided from sales, installation and 6 years later to warranty service has been a customer's dream. They are easy to work with, understanding and provide excellent customer service. Our recent warranty service call to Clera Windows was very courteous and led to a quick response and resolution. Enduring months of renovations and forced to deal with the dozen or so suppliers, I found the experience with Clera to be quite unique and an extremely pleasant experience. In 2014 we believed we made a smart decision in trusting Clera Windows with the quality of windows and installation; however, the recent level of Customer service we received to replace our cranks solidified our trust! Thanks again Clear Windows. We will continue to spread the value of choosing Clera Windows.

0 of 3 people found this review helpful.
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Company Response

Dear Robert,

Thank you so much for for your 10-star feed back and for the awesome e-mail that you send me. It was such a pleasure speaking with you and I am delighted to hear that you had such a great experience dealing with Clera Windows and Doors. Our goal is to always provide the best services to valued customers like you. I completely understand how rewarding it can feel when your problem is solved within minutes and I'm glad that I was able to accomplish that for you.

Once again, thank you for choosing us and for the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Best wishes to you and Mirella!
Rita

Bee
Bee
0 reviews Vaughan, ON
0/10

Replacement of fourteen windows

All windows delivered are 1/4” to wide and 1/4” to long.
To install these they proceeded to cut the outside off the house to place them on the outside of the window frame.
In doing Sophia is a list of the damage they are responsible for,
Broken baseboards
Split interior wall, blind no longer fits window frame
Put holes in dry wall from nails on outside
Board and batten no longer fits, left gaps, and holes outside
Did not put aluminum flashing on to stop rain from coming in. The walls
All handles, to open/close windows hit interior window sills
They left nails and screws and broken bits of wood all around were they were working
They left saw dust throughout the interior of the house including the air ducts
Salesman came once to look at damage, said it would be fixed.
To this day nothing has been done.

3 of 3 people found this review helpful.
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Company Response

Sept. 29th
2ND REQUEST,

Dear Bee,
We still haven't heard from you, we would like to look into and resolve any outstanding issues that you might have with our products and services. If this is a valid complaint,
please call us asap.

Hi Bee,
Thank you for taking the time to provide us with your feedback. We are very sorry to hear you're having less than favorable experience, as that certainly is never in our best intentions. Based on your post, we do not have a way to identify you but would appreciate learning more about all your outstanding issues. Please feel free to reach out to me Rita 905-738-1870 X 240 or e-mail me at rita@clerawindows.com.

toon in concord
toon in concord
1 review Vaughan, ON
2/10

thumbs down

Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible.

3 of 3 people found this review helpful.
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Company Response

SEPT. 29TH
2ND REQUEST

Hello Toon,

We still haven't received a call from you, because we appreciate it when our customers take the time to live us online reviews we decided to reach out to you one more time. If your review is genuine please reach out to us asap to discuss your issue.

Hello Toon,

We are very concerned reading your review and we will would like to know more. Unfortunately, your message does not indicate your name or any contact details. Please contact us so we can discuss your project and all outstanding issues. Rita 905-738-1870 x240

britt.alison in Toronto
britt.alison in Toronto
0 reviews Toronto, ON
2/10

Windows and Door

Completely unsatisfied and not worth the hassle. This was the second time we used this company. The first time was average, but we were happy with the result.

This time was different. After waiting months for the installation of 4 windows and 1 front door, we were given short notice (2 days) for when the job would start. Out of the 5 items that we ordered, 3 items were incorrect. However, this was not brought to our attention until AFTER they removed our existing windows and door! They reinstalled one of our existing windows, as the new window ordered was too large, then when we decided to not move forward with that window (as they would need to remake the correct size) we had to argue with them to send the crew back out to re-trim the exterior window sill that they had initially removed, which was now just exposed wood. When they returned, they re-trimmed the window in black (our windows are white with cream siding) and we had to ask them to redo the sill again in white. They completely damaged the original trim surrounding our front door and when they found out that we had wanted to keep the original trim, they attempted to puzzle it back together with screws and putty. Ultimately, we kept 1 of the incorrect windows and the door (opens on the wrong side) and they gave us 12% off of the total cost of our invoice (in which there was not a breakdown of costs per item, labour or tax). Our questions and complaints were met with "it is not in the contract" and it felt as if they were more concerned with our contract agreement and protecting themselves, as opposed to doing a good job.

4 of 4 people found this review helpful.
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Company Response

Hi Britt.alison,

Thank you for taking the time to provide us with your feedback. However, we are quite dismayed to hear of the experience you're detailing. At Clera we work very hard to ensure our customers are satisfied with the overall outcome of their installation each and every time. Please feel free to contact me Rita at 905 -738-1870 x240.

Scott in Toronto
Scott in Toronto
0 reviews Lakeshore, ON
10/10

Replacement Windows

I contacted Clera Windows and met with Gary. I was familiar with the company work from a friend and the job Clera did at that location. Gary was very professional, knowledgeable and honest. Any issue that arose was quickly responded to in a quick fashion. Thank you to Gary, Shelly, Rob and Scott for all your help!

0 of 4 people found this review helpful.
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Company Response

Good day Scott,

Thank you for the 10 star review!
It was a pleasure serving you. We at Clera Windows and Doors take pride in giving priority to our customers and looking after their needs. Quality products and customer service are what distinguish us from others. We are thrilled that your experience with Gary and his team was a positive one.
We appreciate you taking the time to share your experience with us and the community and we thank you so much for your business.
Best wishes!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.