Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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89%

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Best of the Best '22 
Best of Award '22 winner 15 timesBest of the Best '22 Best of Award '22winner 15 times

Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3297 reviews)

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Disappointed,  Mississauga
Disappointed, Mississauga
1 review Mississauga, ON
0/10

Windows

With regard to their customer service, THERE IS NONE. Saleman couldn't get here fast enough to get a contract signed but to get anyone out to fix a problem that has been ongoing for 7 weeks now...well all it is is promises and those promises don't come when they return calls because they don't. We would NEVER recommend this company to anyone, not even enemies. If anyone out there knows who to contact please advise as when I call they won't give me any information.

Approximate cost of services:
$5,400.00
6 of 6 people found this review helpful.
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Mark43761 in mississauga
Mark43761 in mississauga
1 review Brampton, ON
10/10

Replace windows

4 Broken windows fixed and replace very fast.
Well done
Great service and speed
Highly recommended to friends and family and they all had the same experience i had.
thank you FM industries

Approximate cost of services:
$1,500.00
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Rob In Bolton
Rob In Bolton
2 reviews Bolton, ON
8/10

New Windows Throughout

It Only took one month after we ordered to have all windows made and completely installed. The installers were both very good. It took them 1.5 days to remove all old windows and install all of the new ones. What a difference.

Approximate cost of services:
$18,000.00
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Harv
Harv
1 review Brampton, ON
2/10

window/door replacement

I went with this company because their rates and payment plan seemed reasonable. However, the man who comes and does your estimates is a bit of a schmooze artist and the workers that he sends to do the work are not very knowlegeable on the art of installing windows and doors. Had to have them back several times for faulty workmanship, that is after numerous phonecalls to the schmoozy sales man. Too much chasing around, which they didn't have to do when the wanted to be paid!!!

Approximate cost of services:
$16,000.00
4 of 4 people found this review helpful.
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Glenn in Orangeville
Glenn in Orangeville
1 review Orangeville, ON
10/10

Windows Replaced

After looking for about 2 years and 12 different companies for estimates, FM Clera windows stood out with the best. Out of 12 companies, FM was one of two companies that provided a written estimate. The sales woman wore a company shirt, very easy to talk to and very knowledgeable. They were extremely competetive. Home Depot Windows were more than twice the price and their estimate was scribbled on paper. Real professional. Not.

The install crew came on a few cold January days and aside from some miscellaneous debris found when the snow melted, a very good job. Several neighbours have inquired and are impressed.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
A follow up phone call or visit would have been tops.
Any advice to offer fellow homeowners facing a similar project?
If no written estimate or your Euroseal salesperson says he drove an hour and a half to see you after they telemarketed you and is wasting his time for no sale, then be persistant and research and look into respectable recommended companies. Homeshows are great, except when the sales person of a local manufacturer reeks of liquor, thats how I found a sober FM sales person. Im glad I did!
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John Peterborough
John Peterborough
1 review Bobcaygeon, ON
10/10

Whole House

From the moment the sales woman arrived at my house I was impressed,no hard core sales technique just a friendly conversation regarding my windows and what to expect, I was very impressed and pleased, the installation was just as impressive friendly experienced installers put in my windows and door, I knew I was in good hands, the product is great and looks beautiful, I would recomend FM Windows to all
John

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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R in Durham
R in Durham
1 review Courtice, ON
0/10

Window Replacement

Well I can't give a review on the quality of workmanship or the finished product because we are still waiting for the install to begin. The latest 'update' will put us at 15 weeks after the contract signing. The contract listed 6-7 weeks & the salesman said maybe 5 weeks but there has been one 'reason' after another for the delay. Unfortunately, to add insult to injury, I had to start calling the salesman after week 10 for an update. Thankfully, the job is small - our original intention was to complete the entire house (even had a quote for all windows) with FM if we were happy - not gong to happen!!

Approximate cost of services:
$2,000.00
3 of 3 people found this review helpful.
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Verna from Brampton
Verna from Brampton
1 review Brampton, ON
1/10

Door Installations

I ordered three special sized doors to replace my old ones and had to pay extra money as well as wait 9 weeks. FM Industries installed two standard size doors instead and has refused to do anything about it. I can't get my furniture out of my basement now! I have been insulted, ignored, degraded and even threatened by one employee! Two months later and so far the manager has not contacted me to resolve this. I am now writing a letter to the vice president and later to the BBB and a consumer protection agency if I don't get what I paid for.

Approximate cost of services:
$2,000.00
5 of 5 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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