Our window installation with FM began on a very sour note with what we felt were both unprofessional installers and an unacceptable installation of a very large bow window and 2 basement windows. However, once Head Office was made aware of the situation, action was both immediate and very effective. Vito Mastrorillo, one of the owners, very quickly got in touch with us and asked that we give him a chance to make it right. While a solution was worked out, Vito was in constant contact with us and within 2 weeks we had a brand new window manufactured that was installed by a very special crew. Dan and Jesus did an amazing job and obviously take great pride in their work. As installers, they were more than we could have ever asked for. They were professional in every way, yet were also warm, friendly, and a genuine pleasure to have in our home for the two days that it took them to do the installation. We would have them back in a moment! As for the window itself, as you can see in the pictures, it is absolutely beautiful and we are completely satisfied. The low E and the sound reduction features are truly amazing. Vito and his "master" crew of Dan and Jesus more than made it right. When all is said and done we feel that it is what happens when something goes wrong that reveals the true nature of a person or a company and we are very pleased to say that FM Windows, Vito and his installers Dan and Jesus definitely stepped up. Because of the way in which this situation was acknowledged and ultimately rectified we would not hesitate to get more windows from FM.