Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2709 reviews)

Sort by

Finn
Finn
0 reviews Oakville, ON
9/10

Windows, Front and Patio Doors

Great service and communication, and did not feel any pressure to purchase. Trevor was excellent and kept the work-site neat and clean. Came later to replace a screen and fix a minor thing on patio door. You won't be disappointed. Highly recommended

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Hello Finn,

Thank you for sharing your experience with us and the public. Our goal is 100% customer satisfaction and we are very happy that we achieved that goal with you. We appreciate your business and we thank you again for your kind words and your recommendation.

Enjoy your new windows and doors!

vbis in Toronto
vbis in Toronto
0 reviews Kingston, ON
10/10

Quality windows and service!!

We have had a great experience with Clera Windows from day 1. I can't say enough good things about Hans. We could see that he genuinely cared. He took the time to explain everything, was very pleasant to deal with and was very honest with us. They offered the best quote compared to the 3 other companies we asked. The windows and doors were perfectly installed in about 3 days (for 17 windows) and we can appreciate the quality built. Would highly recommend.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hi Vbis,

Thank you for your your kind words and awesome review on our products and team. We are delighted to hear that you had such an excellent experience interacting with Hans. Our team is extremely proud of the work they do and their attention to detail on all projects.

Thank you again for your business and for your recommendation!

Private User
Private User
0 reviews Cambridge, ON
10/10

Window lock mechanism

I bought windows from Clera around 10 years ago. They've held up very well but recently a lock mechanism came loose and needed to be fixed. Terry from Clera was at my house within 48 hours of contacting Clera about my problem. Terry has been great from initial purchase and continues to deliver exceptional service to this day.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Good day Clera customer,

At Clera Windows and Doors, we believe service and product quality matters for peace of mind and lifetime satisfaction. We are very happy that Terry went beyond basic expectations and provided you once again with exceptional after sell service.

We appreciate your trust in us,and thank you very much for your amazing review.
Looking forward to assisting you in future projects.

mscott130 in Toronto
mscott130 in Toronto
0 reviews Caledon, ON
8/10

Windows good and installers work fast

Had to replace 14 windows. Installers worked quickly maybe too quickly as when I am painting the trim we are having to caulk a few places. The installers cleaned up at the end of each day. The windows seem fine so I hope they will last. Overall satisfied with this company.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hello MScott,

Thank you for taking the time to provide us with a great review on HomeStars. It's always nice to hear that our service and products meet our customers standards. I am sure you will enjoy your new windows for many more years to come.

Thank you for your business, and we are looking forward to assisting you again!

Danni
Danni
0 reviews Toronto, ON
6/10

2 den windows

The sales person was great at first, GREAT in sales, knows how to do his job. Not happy with the fact there was no follow up as promised. Advised that we would be contacted by himself a day or so before the installer came. Would be there when they were finished, understanding he had another appt ? again finding out after the fact.
Never any follow up after, I had to message him a couple times with no response until I spoke to Customer Service. (Rita) Not happy with the installer when came and used our front stairs when asked not to as they are getting done with flag stone there was a bar so nobody to use. Windows are fine, I only paid in the amount that I did because at the time the customer service was great, and Canadian made. I expected more as promised again after the fact and was not delivered. A comment made that they normally they just do not do small jobs like this, in my opinion it shouldn't matter the size of the job, if that is the case then shouldn't have sold the job then. I was going to get my door done as well this year fall, but at this point I will be going elsewhere.
thank you.

8 of 8 people found this review helpful.
Was this review helpful?
Company Response

Hello Daniela,

As per our lengthy conversation, we will like to extend a sincere apology for any troubles and inconveniences you experienced dealing with the sales associate and the installer.It was an uncommon instance.It goes without saying that we desire for all projects no matter the size to go seamlessly, from the very beginning to completion. We take all our customers complaints very seriously and we will be launching an in-depth investigation of the incident. Once again we are very sorry.

Thank you and best wishes,
Rita

Kyom
Kyom
1 review Toronto, ON
10/10

2 x Basement windows installed

The clera team was extremely professional and went the extra mile on our installation to solve last minute technical issues as our previous windows and frames were so old and rusty. The new install is super clean and the windows seems very high quality.

0 of 8 people found this review helpful.
Was this review helpful?
Company Response

Hi Kyom,

Thank you for kind words and awesome review.

We are very happy to hear your experience with Clera Windows and Doors was an exceptional one and especially with our installers going the extra mile to solve a last minute technical issue. At Clera we certainly pride ourselves on the quality of products we produce and the experience and dedication of our installation teams.

Enjoy your new windows!

Private User
Private User
Private User reviews Newcastle, ON
10/10

Complete windows and doors replacement

Clera employees were outstanding , from sales to installation and follow up, Our 19 year old home looks brand new, We would recommend them to anyone.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Dear Clera customer,
Thank you so much for your outstanding review!
We are thrilled to see that everything from your initial sales appointment,to installation and beyond went seamlessly. We are very pleased to hear that your home looks band new. Your recommendation is greatly appreciated, and we hope to have the pleasure of working with you again!

frieswood in Toronto
frieswood in Toronto
0 reviews Owen Sound, ON
10/10

Window replacement

Great experience with this crew very professional work and efficient. The finished job was awesome and would recommend this product and installers to anyone.

0 of 8 people found this review helpful.
Was this review helpful?
Company Response

Hello Frieswood,

Thank you for this fantastic review!. At Clera Windows and Doors we pride ourselves on the quality of the products that we produce and the experience of our installers. We work very hard to make sure our customers are satisfied and love the finished product. We appreciate your feedback and and your recommendation.

We wish you a great day!

rwintert
rwintert
0 reviews Mississauga, ON
10/10

Windows and sliding patio doors

Installations in 2007 and 2010. The windows and doors are still like new and work perfectly. Windows are a combination of Argon double and single hung , and the two Imagine Gliding French patio doors, all with very nice looking Georgian grills.

Installations By were very well done, efficient, and finished in one day for each installation. Salesman was very helpful and knowledgeable about Clera products.

Great service: A minor problem with one model ( now discontinued) of the window screens was fixed & repaired quickly, soon after installation and once again when I broke a latching clips even 10 years later !

We highly recommend Clera and their products

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Hi Bob,

It was very nice meeting you yesterday, thank you so much for sharing your feedback with us and for the 10 stars. We are happy to see your satisfaction with your windows and door replacement project. We are also thrilled to hear that you are very happy with the quick service that you received to have your screens repaired.
We appreciate your recommendation of our products and services.

Best wishes!

nicmike in Toronto
nicmike in Toronto
0 reviews Brockville, ON
8/10

Living room window

The cost was fair and the sales person was great to talk to. Jerry was honest about the type of window that would work best for us even though he could have recommended a more expensive one.

The guys installing the window were knowledgeable, local contractors. They did a good job.

0 of 8 people found this review helpful.
Was this review helpful?
Company Response

Good day Nicmike,

Thank you so much for your business and for your 8 star review! We are pleased that your experience with Jerry and with our installers was a good one and we hope that you will recommend us to your friends and family. We look forward to serving you again soon!

Enjoy your new living room window!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.