Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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89%

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Best of the Best '22 
Best of Award '22 winner 15 timesBest of the Best '22 Best of Award '22winner 15 times

Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3231 reviews)

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Private User
Private User
Private User reviews Stirling, ON
10/10

New Windows

Very easy company to deal with. Communication was on point and so was the service starting with Hans doing the sales, the install guys did a great job and were very friendly and I was called by the receptionist at the office a number of times to keep me up to date and to check on how everything went.
Zero complaints guys, thank you again.

Approximate cost of services:
$9,000.00
0 of 1 people found this review helpful.
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Company Response

Hello Clera Valued Customer,

Thank you for choosing Clera for your window replacement needs and for providing us with this 10-star review!. We appreciate your kind words recognizing Hans and the installation crew. Your satisfaction is very important to us, and it's wonderful to see your experience was amazing with zero complaints. We are passionate about our business and strive to provide all our customers with the best service possible.

We truly appreciate your support and can't wait for the opportunity to serve you again.

Private User
Private User
Private User reviews Toronto, ON
7/10

Windows

We had a window replacement assessment done for our property in sept or Oct 2021. The sales person was very friendly and convincing about the window. It appears that theyre very good quality and have a good warranty, so we decided to go with them even though its more expensive than some of the other options we were exploring. We paid for more than half upfront. But due to supply shortages, they said they couldnt do the service until Feb 2022. In February we hadnt heard from anyone. I felt like we had to chase the service person about our service date. In the end, he couldnt come until early April. I am satisfied with the end result, and I think the windows look great overall. I asked him if there could be any kind of discount for the delay in service, and he said probably not.

Approximate cost of services:
$3,800.00
0 of 1 people found this review helpful.
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Company Response

Hello Private User,

We thank you so much for taking the time to provide us with your feedback. We are delighted that you are happy with the quality of your windows and our warranty. We apologize for the short delay, however all delays are beyond our control. For the first time in modern history, demand, supply and workforce availability are affected globally due to the Covid-19 pandemic. All these disruptions, have unable all manufacturers to fulfill orders on time.

We thank you again for your business and understanding!
Enjoy your new windows!

lisa-swain
lisa-swain
0 reviews Aurora, ON
10/10

Clera is a great company

I had to replace 3 of my windows. (1 was a large one) A friend referred me to Vito at Clera, and it was the best decision. The sales person was great and not pushy at all. Dennis and Al our installers were amazing. My office has gone from 16.8°C to 20.7°C since the new window was installed.
I would highly recommend this company for all of your windows and doors needs. Thanks guys

Approximate cost of services:
$5,500.00
0 of 1 people found this review helpful.
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Company Response

Dear Lisa,

We absolutely love hearing from happy customers like yourself! Thank you so much for taking the time to share such a wonderful experience with Vito, Dennis and Al. We will make sure to let them know of your great feedback and your satisfaction. We are delighted to read that you love your new windows and we're sure the extra savings in your heating bill is also a plus.

From all the Clera team, we thank you again for your wonderful 10-star review, your business and your recommendation!

Frank B
Frank B
0 reviews Kirkfield, ON
10/10

Lake House Renovation

We replaced all the windows and doors at our lake property. Mike (div. 32 ) was wonderful to deal with and made some great suggestions to enhance our view and modernize our home. The installation was very professional and Jeremy and Jon were efficient and courteous. We love our new look and highly recommend the Clera team from Durham.

Approximate cost of services:
$40,000.00
0 of 1 people found this review helpful.
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Company Response

Hello Frank B.

Thank you so much for your amazing feedback and your 10-stars! We're happy to hear that everyone involved in your project provided you with an organized and professional experience. Our focus is to make sure we take care all of our customers, by proving them with excellent customer service and quality products, that suit their needs. We're glad to hear that Mike, Jeremy and Jon met and exceeded all your expectations. We will make sure to let them know about your kind words about their work. Your recommendation is greatly appreciated!

The Clera team from Durham wish you the very best!

Andrew in Mississauga
Andrew in Mississauga
0 reviews Mississauga, ON
10/10

Service Department

Although I did not have a proof of purchase, Rita helped identify what was needed and then sent the parts for a old window that is in excellent working condition aside from the issue.
Thank you Rita for excellent customer service.
Thank you Clara for building a great window.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Dear Andrew,

Thank you so much for your wonderful remarks and your 10-stars! It was a pleasure to serve you. Always available should you need my assistance again.

The Clera team wish you the very best!

Mobina in Toronto
Mobina in Toronto
1 review Toronto, ON
10/10

Windows and sliding patio door

Our coordinator Rayan was very thorough, patient and knowledgeable when providing the information about the windows and door. We changed our dates several times due to rain and he was always very accommodating. Our installer Hussein and his partner Ahmed were super amazing. They were kind, and courteous. Our job itself was not a big job but they really took their time and ensured that it was done beautifully and with care. My elderly parents were home at the time of install and they were very patient with their questions. The window and product quality is good and the design is sturdy. Highly recommend.

Approximate cost of services:
$6,000.00
0 of 1 people found this review helpful.
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Company Response

Hello Mobina,

Thank you for choosing Clera Windows and Doors for your recent windows and door replacement project. We're very happy to hear that Rayan and the installation team were kind, courteous and they also did an amazing job with the installation. Meeting and exceeding our customers expectations is always our number one priority. Your 10-stars and recommendation are greatly appreciated!

Enjoy your new beautiful Clera look in good health!

bobhadley
bobhadley
0 reviews Merrickville, ON
9/10

6 major windows replaced

I was pleasantly surprised when Jerry called up 3 months earlier than the estimated schedule for installation. Fortunately I had nothing else scheduled for the next day so gladly accepted the news. The crew did a good job and paid attention to detail but I later found a couple of minor things. Nothing to worry about. The crew was very courteous and they made me feel comfortable in my house. Apparently one of them really enjoyed my coffee.

Approximate cost of services:
$8,600.00
0 of 1 people found this review helpful.
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Company Response

Dear Bob,

Thank you so much for your glowing review! We appreciate your kind words and are happy to hear you had a very positive experience with Jerry and his crew. If the minor things that you found need our attention, please make sure to contact Jerry, he will be more than happy to come over for a cup of your great coffee and also attend to the minor issues.

Thank you again for your business and your great feedback!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bay windows

Great work, we are happy with yhe installation.
The clean up was efficient and workers were fast.

Approximate cost of services:
$8,000.00
0 of 1 people found this review helpful.
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Company Response

Good Day Clera Customer,

Thank you for your wonderful review! Our goal is to have all our customers receive an extremely positive experience. We're thrilled to hear that you are very happy with the great service that you were provided with. We would be delighted to assist you again soon.

Thank you again for your kind words and for choosing Clera!

bmcloughlin
bmcloughlin
0 reviews Vaughan, ON
10/10

Excellent new windows!

Our existing windows were more than 30 years old and definitely due for replacement. Our new windows from Clera were delivered and installed on time and by friendly, competent people. Several people have commented on how good they look from the outside; from the inside, we find that they work perfectly and block outdoor noises much better than the old ones. Five stars!

Approximate cost of services:
$15,000.00
0 of 1 people found this review helpful.
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Company Response

Dear Brenda,

Thank you for sharing your feedback with us!. We're so happy to hear that everyone involved in your project provided you with an organized and professional experience. Your satisfaction is very important to us and it's wonderful to see your experience was nothing short of that.
We are sure the new and improved curb appeal is a nice touch too!

Enjoy your new improved Clera look!

chefashleyjohnson
chefashleyjohnson
1 review Smiths Falls, ON
0/10

Basement Door

I ordered a door in August.
The work didnt get done until April.
The sales rep took for ever messaging me back to the point I though this company was a fake. I asked for notice and still no answer. It wasnt until I got a call on Thursday saying they can come for Friday to put the door in. I had to switch around many schedules and appointments to make this happen. The sales rep thought it would be OK for me to just keep my door open and let the workers go in, I dont think so. Not after the whole experience I got leading up to this day.
Between dead emails and no answers, I will not be going with your company again. Its too bad. The guys that installed the door were pretty good but I had to take down have my ceiling to even get the door in.
Sorry, never again.
Ashley

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Chef Ashley Johnson,

We thank you for providing us with your feedback. However, we are very sorry to see your 0 review and read your dissatisfaction. At Clera we take our customers satisfaction VERY seriously and 100% total customer satisfaction is always and will always be our full and complete uncompromised objective at all times. While we highly regret that you were not 100% satisficed with our service, we strongly believe that the above accusations are not entirely accurate. As per your signed purchase agreement, you purchased your door in late November and not in August, as indicated in your review. Also, during that period we were approaching the Christmas early cut-offs from all manufacturers. At the same time several Covid-19 restrictions and closures were in place which prevented all manufacturers to work at full capacity. Covid-19 has changed the way business across the world used to operate, there were and still are several shortages in raw materials and lack of staff due to sickness. All these interruptions, which are beyond our control, have impacted the timely production of our customers orders. Because all our products are customized, depending on the size and details of each order, ready times vary. Your local branch manager informed us that he notified you about the short delay and he was to contact you again as soon as he was informed that the door was ready for installation, in which he did.

We thank you for your business and wish you the very best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.