Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2945 reviews)

Sort by

Private User
Private User
Private User reviews Cornwall, ON
8/10

SERVICE WAS GOOD

The windows were exactly the ones we wanted. Installation and clean up were well done. Installer showed us how to operate the new windows

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Hello Private user,

Thank you so much for providing us with this great review! We appreciate your business and are happy that you are pleased with the entire process. It was our pleasure working with you on your window replacement project and we hope you enjoy your new windows.

All the best!

Private User
Private User
Private User reviews Amherstburg, ON
10/10

Patio Door Replacement

This is our fourth experience dealing with Clera Windows and Doors.
Our most recent dealing was for the replacement of our four sunroom patio doors. Clera Windows and Doors was once again our choice. Clera has provided competitive prices and excellent service and installation in the past and continues to do so.
The salesman (G.G.) was personable and clear in his explanation of the product and pricing.
The installation crew was efficient, neat and very courteous.
The quality of the product is exceptional. Even minor warranty issues are dealt promptly.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Dear Clera Customer,

We thank you for your valued business. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. It has been an immense pleasure serving you all through these years.
Thank you again for the long connection, and the opportunity to serve you again.

Enjoy your new door!

glen
glen
1 review Jasper, ON
10/10

Windows- two custom 5x8

Very satisfied with the finished product. Wait times were longer than anticipated however given the circumstances with lockdowns it was understandable. Installation was smooth and the quality was excellent.
Overall a job well done.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Hi Glen,

Thank you so much for sharing your experience with Clera Windows and Doors and with the public. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "ten stars"!. Glad to hear you love the excellent quality of our products. Thank you so much for posting the pictures, the windows look amazing and the view is breathtaking.
Enjoy!

All the best!

Private User
Private User
Private User reviews Quinte West, ON
10/10

Main house front door and a side door

A great job.Installers were obviously very knowledgeable and we were very pleased with the results.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Dear Clera Customer,

On behalf of the Clera Windows and Doors team, we thank you for allowing us to earn your business. We appreciate you sharing your experience with us and others, and we look forward to serving you again in the future.
Enjoy your new doors!

Best wishes!

Candas
Candas
0 reviews Listowel, ON
10/10

Wonderful customer service

Our house windows looked beige and bland before. This new charcoal grey facelift was exactly what it needed! Barry and his son did an amazing job replacing our basement windows, and adding new window trims. Their professionalism, and work ethic made them a delight to have around. We asked for a few extra jobs to be done while they were mid-work and they added it to the list with a smile on their face. They cleaned up after themselves and left our home and yard tidy. Very impressed with their job well done. Beyond happy with the outcome!

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Hello Candas,

Wow! What an amazing 10-star review. From the team at Clera Windows and Doors, we'd like to extend a big "Thank you" for the opportunity to assist you with your window replacement project. Our primary goal is to ensure that all our customers are completely satisfied with our products and services and we are very happy to hear that Barry and son went beyond the call of duty to meet all your expectations. I will make sure to let them know how pleased you are with their work.

Your home looks beautiful with the new look!

Enjoy!

Morleigh
Morleigh
0 reviews Smiths Falls, ON
10/10

Window Replacement

Other than the delays in the supply chain from the pandemic the work done to replace my leaky bay window was done efficiently.
The installation guys (Mark and Garry) were very easy to work with as we solved some of the issues that arose from replacing a window in an older home.
I love the result and will definitely be calling Jerry in Brockville for other windows and doors in the future.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Hi Morleigh,

Thank you so much for your kind words and awesome review of our products and team. We apologize for the delay, and thank you for your patience.Covid-19 has inconvenienced all of our lives. Mark, Garry and Jerry are extremely proud of the work that they do and their attention to detail on all projects. They will be thrilled to hear that they were able to meet all your expectations and that you will be using their services again in the future.

Enjoy your new windows!

Private User
Private User
Private User reviews Markham, ON
10/10

Rita in the office

Recently , I had the pleasure of meeting Rita at the office of Clera windows and doors. She was prompt in emailing me back with all the information that I asked for. It’s rare now a days to meet someone who took time to care and listen to concerns. She’s a gem . Clera is fortunate ho have her.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Dear Private User,

Thank you so much for your beautiful appreciation message!. It was a pleasure speaking with you and assisting you with your window issue. As per our conversation and e-mail, I'm always available should you need my assistance again.


Keep well and safe,

Rita

Private User
Private User
Private User reviews Prince Edward, ON
8/10

3 Window Installations

So far So Good. Had 2 large windows installed & one smaller awning style window replaced. Done very quickly. Place was cleaned up well. Loving the windows so far. Reduced outside noise. Smooth moving windows. Installers polite & did their job well.
Would have been good customer service to get a call a couple days later to see how it went...just considering amount of money spent. Not crucial though & will not affect my decision to use this company again

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

Thank you for letting us know how we did! It's great to hear that our team of installers were able to provide you with the best service and that you are happy with your new windows.

Thank you again for your business and your kind words!

Enjoy the peace and quite!

ptrichardson12
ptrichardson12
0 reviews Brighton, ON
10/10

Basement Windows

Excellent product and excellent service. The two windows in my basement were installed quickly and efficiently. The installers were prompt and very professional. A quality product well done. Thank you.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Hello Ptrichardson,

Thank you for sharing your feedback with us and for the 10-stars. We're happy to hear that everyone involved in your project provided an organized and professional experience, we know that the team would appreciate your comments immensely.

Best wishes!

Private User
Private User
Private User reviews Kingston, ON
10/10

Awesome windows!

Very happy with the windows and install. All the staff and installers are very polite and professional. Very happy!

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Dear Private User,

Thank you for the 10-star review!. We are pleased that your experience with Clera Windows and Doors was a good one and we hope that you will recommend us to your family and friends.

All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.