Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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87%

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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3020 reviews)

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hehogan2001
hehogan2001
0 reviews Orangeville, ON
10/10

Bedroom windows

Very happy with the modern beautiful windows. Beautiful and very easy to clean. Adds value to our home. Very courteous and professional. Used Clera windows in the past and will again.

Bev and Larry H

0 of 6 people found this review helpful.
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Company Response

Good Day Bev & Larry,

The team at Clera Windows and Doors thank you for your business and great feedback. There is nothing more rewarding than seeing an order from a repeat customer, and we can't express how grateful we are each and every time.

Your continued support is greatly appreciated!
Keep well!

ToddJ
ToddJ
1 review Oxford Mills, ON
10/10

Living room bay window and kitchen projection window

The crew did an excellent job at installing a big bay window and a large projection window. They were professional and courteous - even friendly with our dog. Work looks great and we would use this company again for other projects.

0 of 6 people found this review helpful.
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Company Response

Hi Toddj,

Our goal is to always provide the best services to valued customers like you. Thank you so much for your great feedback and recommendation!

Enjoy your new windows!

Best wishes!

dug in Toronto
dug in Toronto
2 reviews Toronto, ON
10/10

Handle replacement

Total replacement of sash style windows with casements back in 2009. Two of the cranks recently broke so I contacted Rita who promptly replaced them. The new ones are a much superior technology so she’s kindly agreed to replace the remaining ones. This is what customer service and lifetime warranties should be all about. No hassles and the foresight to head off future problems. Rita’s to be congratulated.

0 of 6 people found this review helpful.
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Company Response

Dear Doug,

Thank you so much! I am delighted to read your kind words, it is always a pleasure to hear back from happy customers. At Clera we are always working hard to deliver the best service possible to all our customers. Please let me know if I can be of any further assistance, always available to help.

Warm wishes!
Rita

Inshan
Inshan
0 reviews Mississauga, ON
2/10

Windows and doors

They are not reliable. Only interested in getting the job and the money , don't care about the fault they made. After that you can call like us for 3 years and only hearing we will send someone tomorrow and next week and again next week but till today no one comes to correct there mistake.
Worst service ever.

6 of 6 people found this review helpful.
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Company Response

Updated July 14th,

We have not heard back from this reviewer and we are reaching out one more time. If this is a valid complaint please reach out to our head office or your local dealer for assistance.

Dear Inshan,

We appreciate your feedback, but in order to better understand your concerns, we would appreciate the opportunity to discuss your dissatisfaction. However, with the name provided in your review, we are unable to locate any information in our system. if you wish to discuss your issue further please contact me at your earliest convenience. Rita at 905-738-1870 x240 or e-mail rita@clerawindows.com

Front Replacement Windows
Front Replacement Windows
0 reviews Windsor, ON
10/10

Front Windows replacements

We couldn't be happier with our new windows from Clera Windows. The whole process was a positive experience. We contacted Gary at Clera Windows to come out and give us an estimate. He was so very informative and brought with him several brochures with all the information we needed to make an informed decision he also matched a competitors price when we told him we wanted to go with Clera. The instillation process went without a hitch. Rob, David and Suli were very professional and completed the work in a timely manner. They also took our old windows and made sure everything was cleaned up before leaving. If you are looking for replacement windows in the Windsor area I highly recommend Clera Windows. You won't be disappointed.

0 of 5 people found this review helpful.
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Company Response

Hello Clera Customer,

Thank you so much for your kind words and 10-stars. We will make sure to pass on to Gary, Rob, David & Suli your positive experience.
We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Enjoy your new windows!

Private User
Private User
Private User reviews Toronto, ON
10/10

New build

Great product, great service. New build installation was smooth, follow up on service was delayed a bit due to covid but great service techs once allowed to attend site

0 of 5 people found this review helpful.
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Company Response

Good day Clera Customer,

We appreciate your business and your great feedback. It was a pleasure doing business with you and we hope we can be of service to you again in the future.

Enjoy the new build!

Private User
Private User
Private User reviews Toronto, ON
6/10

Window Installation

The windows are top quality. Due to pandemic, it took a long time to get them installed. Installers were very polite, professional, and clean. A problem arose when I was cleaning the windows for the first time. I spoke to my sales rep who assured me that he would have someone fix it quickly.
After 10 days and no contact from anyone, I called the Head Office, Customer Service. I spoke with Rita, who is a real gem. She got the ball rolling immediately and had the original installer fix my problem. She followed up with me (as she said she would) and that reassured me that I was dealing with the right person.
Customer service is very important to me. Rita was the only person who realized how important it was. I thank her for her care and service and hope the others in the company follow her example.

5 of 5 people found this review helpful.
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Company Response

Hi Susan,

Thank you so much for your kind words, I'm glad I was able to assist you with your service request. We are thrilled that the installation crew met all your requirements. I'm terribly sorry to hear that your interaction with the sales rep. was not so positive. I'll make sure that it's brought to the attention of upper management.

Best wishes!
Rita

Private User
Private User
Private User reviews Listowel, ON
10/10

6 new window replacements

Very professional sales team. Installer was amazing. Everyone was very friendly and easy to deal with. Would recommend service to friends and family. Cost was comparable to other window companies. Overall very satisfied. When we have other windows replaced will contact them again.

0 of 5 people found this review helpful.
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Company Response

Good Day Clera Customer,

Thank you for your kind words and awesome review of our products and team. Our team is extremely proud of the work they do and their attention to detail on each and every project. Your recommendation is greatly appreciated, thank you so much again!

Looking forward to starting your next project.

stephanie.a.matthys
stephanie.a.matthys
0 reviews Thorold, ON
10/10

Bedroom Window

Our bedroom window was the last one we had to replace in the house. I'm very happy that we choose Clera Windows to do the work. They were fast, left no mess after the install and the window looks amazing ! I can already feel the temperature difference in the bedroom. Highly recommend Clera Windows!

0 of 4 people found this review helpful.
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Company Response

Dear Stephanie,

Thank you so much for the recommendation and for this great review! We are thrilled to see that everything from the beginning to completion went seamlessly.

Enjoy the amazing new Clera look!

Private User
Private User
Private User reviews Toronto, ON
9/10

window replacement

replaced old windows with new, very nice job with the exterior capping and finnish, install went very smooth

0 of 4 people found this review helpful.
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Company Response

Hi Private User,

Thank you for placing your trust in Clera Windows and Doors and your willingness to share your experience. We are pleased that you're happy with your window replacement project and that we were able to meet all your expectations!

It was a pleasure to serve you, we hope you'll keep us in mind for future projects.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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