Clera Windows + Doors

We just had new windows and doors put in at our home. We are very pleased with punctuality and timeliness with which the work was executed and completed. Further the company representative, Bobby, not only gave us a reasonable price, but also followed up to make sure all of the tasks were completed to our satisfaction. A shout out to Miguel, who worked 2 long days, in cold temperatures to have the job done. We have no hesitation in recommending their product and service to anyone looking for new windows and doors!!

I recently had my windows replaced and went with Clera. I was very impressed with the installer and his crew, Drew Bondsfield. Drew was extremely professional , polite, my house was kept clean during the process. The windows looked amazing and I would recommend using Clera and Drew Bondsfield to anybody having there windows replaced !!!

We had our windows and front door replaced by Clera Windows. The foreman, Drew, was excellent. From the initial meeting showing many styles and providing tasteful advice to the thorough and meticulous installation of our windows and doors. At the end of the job, our windows and door looked amazing- he even cleaned and re-painted! All of his crew were professional, arrived on time and were pleasant. I would highly recommend Clera windows!

The minute I called Clera and had Frank Altieri contact me to set up an appointment, I knew this was the company that I was going to work with. Our windows required immediate attention since they were original and issues of leaking. Frank set up an appointment with us and we had him over our place for an estimate. He educated us unlike we ever expected. We learned a lot about the product and how it would benefit our home. The main thing was we visited the newly renovated showroom....WOW :) 7 weeks later our windows and doors were installed. Value...Value... is all we can say. Thanks to Frank Altieri and installation team for a fabulous job.

Seven years ago I had three windows replaced in my home and after extensive research I chose Clera Windows. I was very impressed by the professionalism, expertise and helpfulness of both the installers and Terry, the company representative, as well as by the very competitive pricing. The windows looked beautiful and have performed well. This year I had my large living room window replaced and automatically chose them again and was again completely satisfied. I have no problem with recommending this company to anyone looking for a very good product at a reasonable price.

Very happy and satisfied with Clera's windows. The look impressive and I love their lifetime warranty. Their installers did an excellent job. I will definitely recommend them to friends and associates.

I have used Clera for 2 jobs in the last year. Vic in sales was very good at accommodating our needs and giving us the options. Our first order included one custom round top window which turned out very well. We just finished renovating a sunroom which involved replacing 7 windows. Again the job was handled very well by the installer Ramesh. Everything is neat and cleaned up after the job.

We had our windows and doors installed starting in December of 2010 and finishing in Spring of 2011.

There were numerous issues wrong:
- metal was imperfectly cast in wrought iron door necessitating replacement
- rear garden door panel leaked needed replacement
- screen for rear garden door was wrong size and needed to be replaced
- rear garden door was not installed properly (didn't know till spring) would not stay open as door was not installed level
- no caulking was installed around top of basement windows
-screws were drilled into door frames without countersinking and now as a result are splitting
- excess glue or sealant was left around window frame on garden rear door when panel was replaced
- FM Clera installer was not an employee but a contractor(this may have now changed)
- locksets were not professionally installed and the damage is now evident.
- the installer damaged the eves when they did the second story and this is still not repaired even though I mentioned this numerous times.
- this past spring cleaning siding on second story found that top of one window wasn't caulked at all (2 1/2 yrs later!)
- removed trim this summer around door to paint and found gaps where foam was not installed. I am now checking other windows and will be checking doors.

Overall I am not very satisfied with FM/CLERA. THe sad thing is that this could be rectified. I had a house and a rental property done by them in Kingston and the installation crew was superb and the franchise salesman excellent at following up.

The product they make is as good as any other on the market. As I see it their problem here in the GTA is poor installation, and poor quality control.

Update: June 18th . After numerous issues that have been ongoing since 2010, we had the crew from CLERA Windows Kingston here to rectify and remediate. They removed all the old trim and refoamed/reflashed. The sad thing was that by and large when most of the windows that they removed the trim from were exposed it was discovered that there was little to no foam to installed. In one case around the back garden patio doors I was able to slide my hand in and touch the back of the inside moulding. This was around 80% of the door frame. I have literally been heating the out of doors since winter 2010. Folks please check that there is foam installed before you let the installers put trim in place inside and outside. Further if you live in York Region where this installer (Drew) works I would suggest you pull the inside trim and look to see if foam was installed. I have video if you would like to see it email me.

I purchased and had installed a front entrance door/with side lights and a phantom screen door from Clear Windows Lucknow.
Carl Sloetjes installed the unit which was not easy as the original door was in the 70 year old house.
We were very satified with work that Carl did.

I was contacted by the VP of Clera Windows who apologized for any delays and miscommunications. An installation date was set-up promptly for my doors. I was quite impressed that the VP took the time to ensure customer satisfaction and I look forward to having my doors installed this Monday!