Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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88%

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Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3041 reviews)

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Private User
Private User
Private User reviews Windsor, ON
10/10

New windows

Clera Windows replaced 20+ windows on the first floor of our house. Our expectations were high to begin with, and Clera exceeded our expectations with a prompt and professional installation. All windows look and perform great. Would definitely recommend Clera for any replacement window projects.

0 of 3 people found this review helpful.
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Company Response

Thank you being a perfect customer for us and wish you enjoy your windows and doors for long time.

Private User
Private User
Private User reviews Hanover, ON
10/10

Replacement Windows

We were very pleased with the service we received. The product was as advertised and the installation went smoothly.

0 of 3 people found this review helpful.
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Company Response

Thank you very much for your business and we are glad that you are happy with Clera products and services. Hope you enjoy your Clera products for long time. Thanks

mardon43
mardon43
0 reviews Vaughan, ON
10/10

window for living room

i ordered a new living room window from clera and it looks beautiful , also few years ago i bought a dining room window it also is great. i would recommed clera above others, the installer even wanted to vaccum the mess. i have bought windows for my whole house and am very disappointed in them and they are NOT clera,s.

0 of 3 people found this review helpful.
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Company Response

We are very happy to serve you and glad to know that you prefer Clera windows and doors over other window and door companies. Thank you so much for taking time to share your experience.

Private User
Private User
Private User reviews Consecon, ON
9/10

Window & Patio Door Replacement

They showed up on time as stated, performed an excellent job and cleaned up after themselves! very satisfied with the results.

0 of 4 people found this review helpful.
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Company Response

Hello private User,

Thank you for trusting us with your replacement window and patio door project. We are delighted that we met all your expectations.

Enjoy the new Clera look!

bateson4
bateson4
0 reviews Belwood, ON
0/10

Windows installation

2 try’s to install and still didn’t caulk under the 3 windows
All windows had greasy hand prints

5 of 6 people found this review helpful.
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Company Response

Good Day Mr. Bateson,

We are sorry to hear about your window troubles. After speaking with your local Clera branch we were informed that the window that you posted on the Homestars site is not a window that we sold you. Our head office contacted you and left you a message to call us back. Your son was also contacted by our branch and he informed us that he is not aware of any issues with any Clera windows. To further discuss your issue, kindly call me Rita at 905-738-1870 x 240.

Private User
Private User
Private User reviews Cornwall, ON
10/10

New windows

We love the new windows. Great product and they slide effortlessly!! We would recommend to friends and family. Thank you!!!

0 of 4 people found this review helpful.
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Company Response

Dear Private User

Thank you very much for this glowing review and the 10-stars!. We are happy to hear about your experience with us, and how much you like your new windows. Your recommendation is greatly appreciated. We look forward to working with you again in the future and to assist all your family and friends with their window and door projects.

Enjoy your new windows!

Reilly in Toronto
Reilly in Toronto
0 reviews , ON
10/10

Awesome service!

The new windows are wonderful and the service couldn’t have gone any better! I recommend them any chance I get!

0 of 4 people found this review helpful.
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Company Response

Dear Reilly,

Thank you very much for your super feedback. It's always a pleasure to hear back from happy customers. We are always working hard to deliver the best service possible to all of our customers. We are thrilled we were able to meet all your expectations. Your recommendation means the world to us. Thank you again!

The Clera team wishes you the best!

Private User
Private User
Private User reviews Owen Sound, ON
8/10

Windows and patio door

We were satisfied with our new windows and especially the patio door. We have a lock instead of a stick jammed in the bottom of door! We hope to see a change in the winter months with no condensation on windows or heat loss. Thank you! I am still waiting for receipt of payment, otherwise a job well done!

0 of 5 people found this review helpful.
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Company Response

Hello Private User,

Your satisfaction is very important to us and we are happy to read that you are very pleased with your new windows and patio door. We thank you for taking the time to share your experience with us and the community. I'm sorry to hear that you have not received your receipt of payment yet. We are unable to assist you as your review was posted anonymous and we cannot identify you. Please reach out to me by e-mail @ rita@clerawindows.com and I will make sure your receipt is sent to you asap.

Thank you again for your business and your great feedback!

Regards,

Rita

upset  in Etobicoke
upset in Etobicoke
0 reviews Toronto, ON
2/10

Storm doors

Horrible costumer service, once you sign a contract, no one is available to answer your calls or questions , delays after delays and once it arrives , the product is all wrong . Do not go with this company

5 of 5 people found this review helpful.
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Company Response

Dear Upset in Etobicoke,

We are also very upset when we read such reviews from our customers. We take customer satisfaction seriously and we thank you for brining your issue to our attention. We will love to assist you, however we are unable to identify you with the name that is posted in your review. Our aspiration is to keep you as one of our most valued customers, and to serve you better in subsequent times. If you wish to discuss your issue further please email me @ rita@clerawindows.com

Looking forward to hearing from you,

Rita

Estrela in Toronto
Estrela in Toronto
0 reviews Toronto, ON
1/10

I am very unsatisfied with my windows

Hi all,
I usualy don't write review, but in this case I must share my experience with all.
My husband and I was very excited to replace our old windows with 6 new windows. We consulted with 4 companies and only 2 companies stood out.
We went with Clera Windows and Doors because Kyle was a smooth talker and we believe that we will be receiving great windows and great services.
The begainning, we purchase windows in Feb. 2021, no rush we receive the windows in June, 2021; Well that's when it went down hill.
Short store, out of the 6 windows; one was incorrect size and the other window was missing things. We understand that there was a pendemic happening; therefore we didn't rush workmanship of the windows.
The worker to installment the windows was never on time and I took a vacation day of work for the worker to return and install the windows; which they didn't show up.
It took 4 weeks to complete the 6 windows, and when I call Kyle to complain. Kyle keeped on sending the same workers to fix the issue, but the proplem is still happening today. I am very very unhappy and stress with these issues of the window.
I wish we went with the other company.
It's August now and we still have problems with the window. It don't closing properly which is the most important issue of these windows.
I am very unhappy and will not recommment this company to anyone.
I feel with all this stress that we endure not worth paying for these windows.

3 of 3 people found this review helpful.
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Company Response

Dear Estrela,

Thank you for your feedback. Customer satisfaction is our top priority, and I am truly sorry to read that your experience was less than adequate. I would like the opportunity to resolve your concerns and earn your trust in our company. However, we are unable to identify you as we don't have a customer on our files with the name provided in your review. If you wish to discuss your situation further, kindly, contact me asap Rita at 905-738-1870 x 240 or e-mail rita@clerawindows.com

Looking forward to speaking with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.