Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2981 reviews)

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Private User
Private User
Private User reviews Cornwall, ON
10/10

Andre is very professional

Good service. The door is beautiful. Covid made for a late delivery. overall good experience

0 of 3 people found this review helpful.
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Company Response

Dear private User,

Thank you for your business and for your wonderful feedback. It has been a pleasure to serve you and I'm sure Andre will be pleased with your kind words about his professionalism.
Enjoy your new door!
All the best!

Geoff
Geoff
0 reviews Burlington, ON
10/10

Love the New Windows!

John and the crew installed 8 windows for the house this week and I cannot say that the experience was anything less than a 10/10.....all part of the experience were professional. The crew was polite, hard-working and very clean.

The windows look AMAZING

I would highly recommend Clera Doors and Windows based on my experience.

0 of 5 people found this review helpful.
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Company Response

Hi Geoff,

Thank you very much for the AMAZING 10-star review! We are incredibly grateful that you took the time to leave us this note. Your satisfaction is very important to us and we are very happy that the Clera team met and exceeded all your expectations. Your recommendation is greatly appreciated.

Enjoy the new Clera look!

Tom in Toronto
Tom in Toronto
0 reviews Vaughan, ON
10/10

Windows and doors one entire house

After reading all the horror stories regarding window and door install companies I was extremely cautious about choosing who I was going to use to replace my 17 windows and 2 doors. After a ton of research I decided to choose Clera Windows. I couldn't be happier. Adam and his team of installers, Vicky & Ranjan, were so easy to deal with. They all exhibited the highest level of customer service at all times. Their work exhibited a level of professionalism which I had only hoped for but had never actually expected to receive. If you live in the Milton area look Adam up. You can't go wrong. I highly recommend Clera Windows and wouldn't hesitate to personally use them again.

0 of 6 people found this review helpful.
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Company Response

Hell Tom,

We are absolutely delighted that you chose Clera Windows and Doors for your supplier of new windows and doors. Thank you very much for your kind words and the 10-stars. Service, price and value is definitely what we try to provide every Clera customer, and we're glad to hear that Adam, Ranjan and his team were a pleasure to deal with.

Thank you again for your business and your thoughtful recommendation!

All the best!

spencer07
spencer07
0 reviews Brampton, ON
10/10

Repair and Replacement

Rita Adamopoulos has been absolutely amazing to deal with. We needed a replacement patio door panel and we needed some assistance with a broken front door sidelight. She has helped with everything we needed and has been very pleasant to deal with. Even when she was unwell, she responded to my emails and has gotten me the help I needed. So so very happy with her service. I have entered the cost above for the replacement patio door panel....the cost for the side light is yet to be determined.

0 of 4 people found this review helpful.
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Company Response

Dear Becky,

Thank you so much for your wonderful remarks. It was a pleasure to serve you. Ranjan and I will do our very best to also accommodate you with your broken door sidelite.
Thank you again and we will be in touch!

Jacquie from Toronto
Jacquie from Toronto
3 reviews Toronto, ON
10/10

Repair back door locking system

We had a Clera door installed in 2019 and was very happy with the door and the installation service. (It is a three way locking system).

Last week I contacted Clera as the dead bolt wasn't working properly. It barely locked. Salik at Clera very quickly arranged for a locksmith and my locking system was all repaired by Friday. I am very happy with the service Salik provided and the locksmith he sent to my home.

I highly recommend Clera for their products and follow up service.
Jacquie

0 of 7 people found this review helpful.
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Company Response

Hi Jacquie,

Thank you so much for your wonderful review. It was a pleasure to service you. We will make sure to share your comments with Salik and the rest of the team. Your recommendation is greatly appreciated.

Best wishes!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Patio door- window glass

Windows glass and door went in perfectly - clean up was well done. You would never know the glass was replaced.

0 of 4 people found this review helpful.
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Company Response

Hello Clera Customer,

We are delighted that you are pleased with your new Clera products. We thank you so much for you kind words and your 10-stars.
Enjoy the new improved look!

Warm wishes!

Private User
Private User
Private User reviews Hastings, ON
9/10

New windows and doors

Recognizing we were going through a lockdown with the virus-I was initially disappointed with the salesman’s lack of communication. However in the end he rallied and took extra steps to properly get the job done right.
The installers Jeff and Marvin were superb-professional, skilled, dedicated to getting a big job done well.
In the end, I would recommend these folks and clera windows

0 of 4 people found this review helpful.
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Company Response

Hi Private User,

Thank you so much for your kind words! We apologize for the lack of communication from the sales rep. It's always our intention to provide the best service to all our customers, and your comments will be addressed at our next meeting. Your business and recommendation is much appreciated, and we will do our very best to continue to meet all your expectations.

Enjoy your new windows!

Valerie
Valerie
0 reviews , ON
6/10

^ Windows,4 Front Room,One bathroom,One Kitchen

The windows seem nice. Workers worked hard. My husband and I are retirees and not too happy with their cleaning methods. Half way through the worker decided to cover up furniture which was covered with saw dust.
The workers used no tarps to cover up bathroom or kitchen cabinets which also were covered up with saw dust. Windows were after cleaned with windex but in literature require that you use soapy water.
Two days later my husband picks up a screw in driveway where their trailer was. We had a lot of cleaning up and coffee maker on kitchen covered up with sawdust. Not happy with service but windows look really nice.

4 of 4 people found this review helpful.
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Company Response

Hello Valerie,

Thank you for taking the time to share your comments and feelings about your recent experience. We are disappointed to see that your experience was less than 10-stars. We like to extend an apology for the unfortunate experience you've detailed in your review about the method of cleaning from the installation crew. We take great pride in giving our 100% every day to all our customers and I can assure you this was an uncommon instance. With the name provided in your review, we are unable to identify your location and the crew that installed your windows. If you wish to provide me with further information please call me Rita at 905-738-1870 x240.

We thank you for your business and we wish you the best!

Private User
Private User
Private User reviews Kingston, ON
10/10

I’m out of windows to have them work on! I highly recommend!

We have always been happy with Clera windows. We had a few windows replaced by another company, switched to clera, and are much happier with the quality and service. I’m sad to be out of windows and doors for them to replace!

0 of 4 people found this review helpful.
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Company Response

Dear Clera customer,

WOW! What an amazing review. Thank you so much for your 10-stars and for taking the time to express your satisfaction with your window project. Everyone at Clera Windows and Doors loves to know that our customers enjoy our products and services. We are always trying our best to make our customers experience memorable and we are glad that we achieved it with you. We thank you for your loyalty all these years and for your powerful recommendation.

Enjoy the new look in good health!

John in Toronto
John in Toronto
0 reviews Toronto, ON
3/10

Clera doesn’t complete their work - leaves customers in limbo

I do not recommend Clera windows and doors.

While the actual team that did the installation of 2 doors and 2 windows in February was great, the products I received were either wrong, faulty or not delivered at all.

The full glass door in the back was supposed to be clear glass per the contract but frosted glass was installed. I notified Clera the instant I saw it. It’s now been 3 months and Clera has not installed the proper glass and will not provide me with a date on replacing the glass, only excuses. It is highly frustrating to not be able to see the backyard from my house and have no idea when it’ll be fixed.

I was promised matching key holes for the front and back door. The matching key holes was in the contract so the kids and I only needed to carry one key. The salesman agreed to it and put it in the contact but it was never delivered. After 3 months of follow up, Clera sent me money and I now have to find someone else to fulfill the matching locks.

The deadbolt on the front door doesn’t fully turn unless you lift the door slightly so the bolt and hole align. This is required to lock and unlock the door. My daughter does not have the strength to lift the door to lock or unlock it. So if there’s an emergency that requires her getting in or out of that door, she cannot do it. I’m told by Clera that it has to wait until they can install the proper glass at the back door - two unrelated issues with a TBD date. Completely unacceptable.

Mistakes happen and I know that things can go sideways sometimes but Clera windows has no interest in completing a job they agreed to do and have been paid for.

If you’re looking for a door and/or window contractor, I recommend not choosing Clera - they do not complete the job they’re hired to do.

6 of 6 people found this review helpful.
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Company Response

Updated June 15,

The above reviewer has been assisted and all issues have been addressed.

Updated June 3rd,

The above reviewer has not contacted us yet.

Hello John,

We're sorry to hear that your experience did not live up to the expectations we set for our customers to receive Your satisfaction is incredibly important to us and we look forward to resolving it asap. We would like to discuss your review further but unfortunately we have no way of contacting you as we cannot verify who you are. Kindly call me Rita at 905-738-1870 x240 with further information.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.