Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2863 reviews)

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Burke
Burke
0 reviews Wasaga Beach, ON
10/10

Full House of Windows

Today we had our windows and doors installed and could not be happier. From the first meeting with Les to the final install with Chris and his crew we could not be happier. Efficient, fast, cleaned up, explained everything very well. Price was fair for everything we got. Good quality also.
Would highly recommend the team from Innisfil

0 of 5 people found this review helpful.
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Company Response

Good day Burke,
Thank you so much for this outstanding review! We welcome you to the Clera family of satisfied customers. We strive every day for customer experience like yours and could not be more pleased with the outcome. We truly appreciate your business and your recommendation. We will make sure that Les, Chris and his crew know how happy you are with the 10-star service that they provided you with. Enjoy the new windows.

Wishing you all the best!

Private User
Private User
0 reviews Whitchurch Stouffville, ON
10/10

window replacement installation

We needed a replacement for the large windows above the garage of our newly purchased home in Stouffville. We'd seen the finished product in other homes in the neighbourhood, all done by Clera, and chose to work with Clera. The installers were superlative tradesmen who took pride in accomplishing what would please us. We were very satisfied with the end results: an excellent visual appearance both inside and out! Inside, the windows created a warm, cosy ambiance. They definitely added to the outward appearance of our home. Very happy with Clera!

0 of 5 people found this review helpful.
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Company Response

Hi Private User,
It has been a pleasure serving you. Clera Windows and Doors takes pride in giving priority to their customers and looking after their needs. Quality and customer service are what distinguish us from others. We always strive to exceed our customer's expectations and meet their requirements. We are delighted that you are very happy with your new window and we are sure your home looks lovely.

We wish you many years of enjoyment!

Thank you again for sharing such a positive experience and for the 10-stars!

Private User
Private User
Private User reviews Hamilton, ON
10/10

New Upper & Lower Windows and Front door

We are on the Hamilton Mountain and were in need of 27 year old windows and front door replacement. Clera was recommended to my by a co-worker. This was the best decision we ever made. The windows and door are so beautiful and has made our house modern and they look amazing. Greg G. was great to work with. He was friendly and efficient and took care of everything we asked for. Trevor and Dave were the gentlemen who installed our new products and they were incredible. Friendly, professional, cleaned up as they went and did a perfect job. If you need new windows or doors, Clera is the place I would recommend. Thanks Guys! Great Job.

0 of 5 people found this review helpful.
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Company Response

Dear Private User,

Thank you so much for your thoughtful review and for choosing Clera windows and doors for your window and door project. Please thank your co-worker for recommending us to you. We feel strongly that it's vital for our customers to hear firsthand from other customers about their positive experience. We are always striving to ensure that everyone who purchase windows and doors from us will recommend us to their family and friends, and we're happy to hear that you agree and that it was the best decision that you ever made!

On behalf of the Clera team enjoy your new windows and front door!

janavenkat2020 in Toronto
janavenkat2020 in Toronto
0 reviews Mississauga, ON
10/10

Balcony safety sliding doors for seniors

Clera sent a team of fine craftsmen Mr. Paul and Mr. Tray who were very professional and considerate to the needs of us, seniors. They did a great job very swiftly and with no stress for us whatsoever. They were very helpful and went overboard to help us move items and clean up after their work. The balcony doors look very aesthetic and safe. I will recommend their services to all my family and friends in the days to come

0 of 5 people found this review helpful.
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Company Response

Hello Janavenkat2020,

Thank you for taking the time to share your comments and feelings about Paul & Tray. They are valuable team members that go above and beyond to meet our customers needs, and we are so pleased that was your experience. We appreciate you sharing your experience with us and others and for recommending us to your friends and family.
We look forward to serving all your friends and family soon!

Enjoy your sliding door for many years!

nbasque67 in Toronto
nbasque67 in Toronto
0 reviews Round Lake Centre, ON
10/10

OPUS - 4 panels sliding door for our cottage

We were very pleased with the excellent service and very clean installation of a four-panel door installed at our cottage from Clera windows and doors in Pembrook. We initially had a little misunderstanding regarding a door key lock that we wanted, but hadn't come with the door. Alain Deroy #35 went above and beyond to order us a key lock and install it with no extra charge.

Nathalie and Michael

0 of 5 people found this review helpful.
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Company Response

Hello Nathalie & Michael,

We can't thank you enough for your great feedback and for the 10-stars. We are thrilled that Al went above and beyond to accommodate you with a new key lock at no extra charge. We will make sure he knows how pleased you are with the service that he provided you with.

Enjoy your new door and please let us know if we can assist you again in the near future!

Private User
Private User
Private User reviews St. Albert, AB
10/10

10 new windows

I just wanted to say how pleased we are with our home of new windows. The guys did a great job installing and Hans was so good to deal with. Highly recommend!

0 of 6 people found this review helpful.
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Company Response

Hi Private User,

Thank you so much the your amazing feedback and for the 10-stars. We're very pleased that Hans and his team met all your expectations. We are incredibly grateful for your recommendation and for your business!

All the best!

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent product and service

The Clera product is high quality and their team service was outstanding. We are very happy with our new windows

0 of 6 people found this review helpful.
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Company Response

Dear Clera Customer,

WOW, what an amazing review! we are blown away by your positive words!. We really can't thank enough for your kind words about our products and services. On behalf of the Clera Windows and Doors team, we thank you for allowing us to earn your business.

We'd be glad to serve you again soon!

Private User
Private User
Private User reviews Fergus, ON
10/10

Addition

We were really pleased with the windows and doors and service. Our sale and service provider Gerald was knowledgeable, helpful and did a really great job

0 of 6 people found this review helpful.
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Company Response

Hello Private User,

Thank you so much for your feedback and the 10-stars. We are delighted that Gerald and his team met all your requirements. We are very proud of our products and our employees and they will be happy to hear about this glowing review of their work.

Thank you again!

John in Rockwood
John in Rockwood
1 review Rockwood, ON
10/10

Everton Co0mmunity Church windows

Job was done well and in a timely manner. We wanted to sell the old windows and they took care in there removal

0 of 6 people found this review helpful.
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Company Response

Hi John,

Thank you for taking the time to write about your experience. It's wonderful to hear that the Rockwood Clera team provided you with a 10-star service. Looking at the picture that you posted, I'm sure your Church parishioners will love the new windows.

Thank you again for your business, enjoy the new windows!

goliaslorito in Toronto
goliaslorito in Toronto
0 reviews Brampton, ON
1/10

Patio Door Install

Usually don’t do reviews BUT found it necessary to express our frustration with this company. Patio Door install was a disaster!! MANY structural issues with door all in regards to installer incompetence. Locking device not lined up... threshold not packed properly causing door to “rock” up and down.... locking pin mounted to high.... 4-attempts to mount locking bracket which caused “holes” in the vinyl base. Gouge marks in vinyl where they screwed into frame.

Called salesman back the same day the install was “completed” and his first response was “WOW”.... “I’ll make sure all theses issues get fixed“. WEEKS go by with not hearing from anyone. Reached out to salesman only to find out he left the company and I now had to explain the whole situation to another person.

We finally had another installer come out to “fix” some of the issues and when he got there he said “ I don’t see anything wrong with the threshold”. I had to demonstrate the “ rocking” motion of threshold when we open and close the door, causing the whole bottom to “heave” up and down!! I was the one who told him that the bottom is NOT packed properly and that he had to open up the bottom and “shim” ALL OF IT!!! I, THE CUSTOMER HAD TO TELL THE INSTALLER HOW TO REPAIR THE PROBLEM!! That should tell you everything about this company.

We eventually settled on the door being the way it is because we’re tired of trying to get things fixed the proper way. I left at least 2 messages and emails with Head office and got no response both times. This company showed us a complete lack of customer service.... let alone satisfaction.

Incredibly frustrating ordeal.

Buyer beware.

7 of 7 people found this review helpful.
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Company Response

Hello Gollaslorito,

We thank you for taking the time to write us and express your grievances on how our installation service did not meet up with your expectations. Clera has been in business for 43 years and we regard our lasting presence in the industry as a testament of our high quality products and excellent customer service. it is very disappointing that this has been your experience with the installation of your new door, this is not typical of us. Our greatest desire is to insure all our customers are satisfied at all levels and to find the most suitable way to fix the problem. As per my conversation with the new manager that was assigned to your project, after your sales rep. was no longer with our firm, informed me that he did reach out to you and left you a detailed message. Although you didn't reply back, he proceeded to order the necessary parts to remedy your door. Also, the second installer informed us that all outstanding issues have been resolved. If you feel that all your concerns have not been addressed, I will be more than happy to assist in ensuring that they are rectified to your satisfaction. Please call me Rita at 905-738-1870 x240.

Thank you again for your feedback and your business, we are truly sorry for the inconvenience you have had to deal with during this process.

Best wishes,

Rita

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.