Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Brampton  >  Clera Windows + Doors  >  I am very unsatisfied with my windows
Estrela in Toronto
Estrela in Toronto
1 review Toronto, ON
1/10

I am very unsatisfied with my windows

Hi all,
I usualy don't write review, but in this case I must share my experience with all.
My husband and I was very excited to replace our old windows with 6 new windows. We consulted with 4 companies and only 2 companies stood out.
We went with Clera Windows and Doors because Kyle was a smooth talker and we believe that we will be receiving great windows and great services.
The begainning, we purchase windows in Feb. 2021, no rush we receive the windows in June, 2021; Well that's when it went down hill.
Short store, out of the 6 windows; one was incorrect size and the other window was missing things. We understand that there was a pendemic happening; therefore we didn't rush workmanship of the windows.
The worker to installment the windows was never on time and I took a vacation day of work for the worker to return and install the windows; which they didn't show up.
It took 4 weeks to complete the 6 windows, and when I call Kyle to complain. Kyle keeped on sending the same workers to fix the issue, but the proplem is still happening today. I am very very unhappy and stress with these issues of the window.
I wish we went with the other company.
It's August now and we still have problems with the window. It don't closing properly which is the most important issue of these windows.
I am very unhappy and will not recommment this company to anyone.
I feel with all this stress that we endure not worth paying for these windows.

Approximate cost of services:
$10,000.00
3 of 3 people found this review helpful.
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Company Response

Dear Estrela,

Thank you for your feedback. Customer satisfaction is our top priority, and I am truly sorry to read that your experience was less than adequate. I would like the opportunity to resolve your concerns and earn your trust in our company. However, we are unable to identify you as we don't have a customer on our files with the name provided in your review. If you wish to discuss your situation further, kindly, contact me asap Rita at 905-738-1870 x 240 or e-mail rita@clerawindows.com

Looking forward to speaking with you.