This was a horrible experience from start to finish.
Ordered a garden door from Marcello, their sales guy/"Regional Manager".
We specified gloss black on the outside and white on the inside.
What we actually received was flat black on the outside and this cheap, blue/white on the inside (had I noticed before it went in I would have refused the install).
All he would say is "that's our standard black and that's our standard white". He tried insisting that we saw colour samples when in fact we did not (as confirmed by my wife to his face) yet he still insisted we did and that we agreed to it.
This is a typical sales tactic - promise something that's more expensive and then switch to the cheaper version - which is EXACTLY what happened here.
We would have gladly paid more for what we ordered yet we were never given that chance.
Bottom line - stay far, far away from this business.
We've essentially lit $6000 on fire as we'll be getting someone else to install what we wanted in the first place next year.
Update: Filed BBB complaint as well and ZERO contact from company. Looks like we'll be doing a credit card chargeback.
Reply to Company: That's not what happened at all and I didn't damage anything. Your "manager" is trying to cover up his part in this disagreement. My part was telling him to get out of my house.
Back to the matter at hand - our garbage door. Anything else does not negate the fact of my initial complaint. Are you going to address this issue or not?
- Company Response
Our understanding is that you physically threatened our area manager and that you damaged his vehicle. We have informed our solicitors and are awaiting instructions from them. We cannot comment further at this time.”