Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible. Dealer/Salesman did not show up on agreed date or time twice and would not return calls after. The only way I received support is driving to the Head office. Installer came out and tried sealing door but could not finish one side because he did not have the proper tooling. Storm door was adjusted. A day later storm door sagged more and binds and fails to close again. Further attempts to contact sales person and Head office are unsuccessful. Warranty is a joke, good luck getting in contact with someone or getting them to show up. Ryan is the name of the warranty rep at head office and Steve is the sales rep for Stouffville/Uxbridge area. Avoid this place!!!!!
UPDATE, still nothing has happened, All they do is blame the customer. Nothing has been resolved, just poor excuses. Seems like I am not the only one with issues with this company or this exact location and installer.
- Approximate cost of services:
- $4,500.00
- Company Response
Dear Andrew, Sorry to hear about your issues. Our new customer service rep will contact you and get more info on the issues related to your project. Clera installed your doors in 2015 and we stand behind our products and warranty everything we install as long as there is no modifications done after installation of the original product. Looking forward to hear back from you. Thanks - Clera admin.