Clera Windows + Doors

We could have went with other window companies that had given us quotes, but we went with Clera and completely regret it so far. Chris was the Sales Rep or Regional Manager for Clera, who we signed up with to do windows for most of our home. Chris told us the windows would take 6-8 weeks to be made, and 2 weeks to get the installation date. We paid the deposit on July 19th 2022. It is now Nov 6th 2022 and we still do NOT have an installation date. We are going on 16 WEEKS NOW!!!!! So much for 6-8 weeks! During these 16 weeks we have called, emailed, followed up multiple, multiple times for an update on our windows. It was like pulling teeth to try to get any sort of update. When we did get a hold of him, he was unable to provide an update on our windows and said he would get a notification when the windows are ready. We have asked him to call the manufacturer for an update but doubt he ever did. Most of the time we would not get a call back and would have to keep calling or emailing over and over to get Chris to respond. We realize he just doesnt care. When we would call Cleras office, they would forward to Chris to reach out to us. We feel like we are at the mercy of the one salesman Chris who doesnt care. He just tells us dont worry, Ill take care of you but he has not taken care of us. Chris also brags about the reviews on Homestars, but I cannot believe they have such a high rating based on our terrible experience with Chris and Clera. I have read the bad reviews and surprised there arent more negative reviews like this. Not once did he call us to give us an update on our windows. It was always us struggling to get a hold of him. That doesnt make us feel secure in trusting Clera for our windows. If the customer service is anything like the installation, then we are terrified. I cant believe for such a large purchase like this how poorly the communication is. This week we called Cleras head office asking to speak to anybody else about our windows. They tried to forward us to Chris again! Finally they transferred us to the VP as they called it. We left a message. They called back. This VP called us back and said he would have somebody from installation call us in the next day. We never received that call. We called Chris again today Nov 7, and no answer. We called the VP and left a message that nobody had called back and we wanted a refund. Within the hour an installer named Lared called and said he would start the installation tomorrow. Nobody else called us back to take accountability for the lack of customer service provided by Clera Windows. Once Clera gets your deposit dont expect any updates or communication. You are at the mercy of the sales rep or regional manager who doesnt care once they got your deposit. Wish me luck to have a proper installation with no problems. We obviously have no trust in Clera at this point. Thank you Clera!