Drain Works Plumbing

Plumbing
Toronto ON M8Z 3L2
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Drain Works Plumbing
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Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1608 reviews)

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North York-9900
North York-9900
2 reviews Toronto, ON
9.8/10

Drain replacement/roots

Eight months ago my main drain was not draining quickly enough and I had some backup into the basement. Frank Casciaro of Drainworks cleaned out the roots and suggested additional work of replacing old clay tiles with PVC piping from the house to the city line. I didn't proceed with it at that time. A week ago on a Friday morning it happened again and I was due to leave for vacation the next day. I called Drainworks and John Paul was the first person I spoke to and he was very professional and helpful and understood my dilemma and pulled up the previous quote from 8 months ago. John Paul was able to arrange for a crew to come out that day. A more extensive replacement was recommended and they complete it on the Saturday. The unfortunate part was that it meant that they would have to dig up a garden that had been landscaped the previous summer. They were reluctant to replant my shrubs but they said ok because I would not be around to replant and the shrubs would die as a result. When I got back a week later I was expecting a bit of a mess and was very pleasantly surprised how well everything looked including the garden.
Armando came out the next day for me to sign off on the work and he took the time to show me the camera view of the drain work that had been done. He also did a camera inspection going back into the house. He was very thorough and wanted to make sure that I was satisfied. By my rating, I am completely. Thanks.

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Company Response

DrainWorks is an emergency priority company and we work around the clock to offer our expertise, efficiency and thoroughness to customers during these untimely stressful situations. We are glad to have assisted you in your time of need and are delighted that you were completely satisfied. Thanks Again.

John from Mississauga-9344
John from Mississauga-9344
1 review Toronto, ON
10/10

Kitchen Drain not flowing.

Matt was the plumbing technician that arrived in an hour of the call. He was very professional and courteous. The area was examined and planned out. He layed a clean blanket over the area and snaked out the drains which was way down to the main.
Matt took his time to explain the causes and ways to avoid this from occuring again. He cleaned up the area and clearly explained the costs.
We will provide your business cards to our family and will take to our new home.
Matt, you are a true professional, thanks for A terrific job done well!

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Company Response

All of our technicians are professionals and this DrainWorks difference is evident the moment our spotless vehicle arrives at your home with a clean uniformed technician prepared to handle any situation. Thanks again for the review.

JP from the Annex
JP from the Annex
1 review Toronto, ON
9.8/10

Upgrade of drain pipes and water service

I just wish there was a company like Drainworks for each trade. The efficiency, quality, professionalism of the crew was something I had never seen before. I can't assess their pricing but given how good the overall experience was I'd be suprised if they were not honest people pricing fairly.

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Company Response

At Drainworks we pride ourselves in raising the bar and setting the standard to exceed your expectations within this industry. In regards to pricing, we charge by the job and not by the hour and never proceed until we have your approval first so that there are no surprises and never any hidden fees. It is encouraging that you were pleasantly surprised by the topnotch service you received from DrainWorks. Thanks again for your review.

Rob from Leaside-9898
Rob from Leaside-9898
1 review Toronto, ON
10/10

Drain Replacement Plumbing Fixes

We began using Drainworks when we needed to have our drains replaced. Jeremy Harris was the technician and he explained everything very clearly, was extremely professional, and offered a very quick turnaround for the job. The crew was very efficient, left the job site in perfect condition, and the customer service department really facilitated the refund from the city.

Subsequent to this, we joined the Diamond Club/Perfect Plumbing Club and have used Drainworks for several plumbing related issues. The technicians are always polite and capable, but most importantly, they are always on-time and the job is done right.

There are cheaper providers but Drainworks represents good value for the money, and I'm ok paying a little more for the peace of mind.

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Company Response

Your review of our service really sheds some light on the DrainWorks difference. Our efforts are followed through to provide you, the homeowner, with peace of mind knowing that we can solve your problem right the first time, and do it in a professional, clean and timely manner. In the long run, this saves you not only the hassle of having a situation return but also the money it would take to fix it a second time. We value you as a customer and appreciate your review.

10/10

Drain replacement, due to root breach.

Professional, cleanly, courteous, respectful. I have never received service quite like this. Did what was required of them and left no trace that they had ever been there. I would highly recommend this crew to anyone needing plumbing or drains.

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Company Response

Your review is important to us and your account of the quality service you received describes exactly what sets DrainWorks apart from the rest. We look forward to providing you with the "professional, clean, courteous, and respectful" service that exceeds your expectations. Thanks again.

Tiago from Willowdale
Tiago from Willowdale
1 review Toronto, ON
9.5/10

Clogged bath tub drain

Jeremy Harris, the technician who came to our house, did a really good job.

He was here within an hour, and only left when the water was flowing freely through the drain again.

I will recommend this company to friends and family, for sure.

It is not the first of such service providers we use, and by far it was the best.

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Company Response

We are extremely pleased that the service you received from DrainWorks was the best of any other service provider you have used in the past. We strive to be a company that raises the bar in this industry. Thanks again and we look forward to being your expert drain and plumbing service providers in the future.

Laura in Little Italy (College)
Laura in Little Italy (College)
6 reviews Toronto, ON
10/10

New pipes through basement

Mike and the crew from Drainworks was awesome. They were professional the entire job through, extremely thorough and explained everything to us as they went along. They did a really great job both in workmanship and in quality of service. We would recommend them to anyone!

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Company Response

We appreciate your review. Having full salary based employees rather than temporary commission-driven freelancers employees is what allows our technicians the time it takes to fully and thoroughly explain all repairs to you so that you can make an educated decision before we proceed. Thanks again for your review.

joanna from etobicoke
joanna from etobicoke
1 review Toronto, ON
10/10

kitchen sink unblocked

Our kitchen sink was blocked, so we called Drainworks to clear the blockage and snake the drain. I felt comfortable calling them because they are always polite and helpful. I was impressed by how pleasant and efficient Matt was. I really appreciate the way they go to the trouble to leave the site tidy and clean.

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Company Response

At DrainWorks we understand that the last thing you need in a time of distress during an emergency is to have an unpleasant and discourteous technician in your home. At DrainWorks our technicians arrive in a clean truck and enter your home in a clean uniform. They cover their boots and lay tarps down. We make every effort to provide you the best service possible insuring that your choice to call DrainWorks is always validated. Thanks Again.

Dave from Kingsway
Dave from Kingsway
1 review Toronto, ON
9.8/10

Bathroom sink and toilet blockage

We had a longterm problem with our bathroom sink and toilet finally solved. Lou and Eric were fast, efficient and friendly and nice to get our problems solved without any hassel. Excellant work guys! Thanks for the extra tips.

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Company Response

We appreciate your review and are happy we could help. We look forward to being your plumbing and drain service providers should you require us in the future. Thanks again.

John W from Riverdale
John W from Riverdale
1 review Toronto, ON
9.5/10

Cleared+ diagnosed back up of basement drain

We called DrainWorks, and Jeremy Harris arrived within the hour. He examined our backed up basement drain, then explained his preliminary assessment, and what he would do to further assess the problem and try to fix it. He explained it could be a one- or two-phase process, and the cost of each possibility. -

Jeremy used his scope to examine our pipes both inside and downstream from our house. He invited us out and showed us what he was seeing in his scope (roots penetrating clay pipe). Because this potentially affected our neighbour, we invited our neighbour out to meet Jeremy, who then took us again through the "tour" of the outside pipes, and helped us be clear about what we were seeing. -

Then, and later while we were taking care of payment, Jeremy gave us helpful advice on dealing with the City (it's their clay pipe) about what to do with the wet carpet in the basement and insurance issues. -

Jeremy was pleasant and helpful the work was not complex, but we were confident with what he'd done and he was generous with his advice and time. We would gladly use his services again.

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Company Response

At DrainWorks we always keep you, the homeowner, informed on our findings and what the best possible course of action may be. We do not proceed with any work until we have your approval. Having full time salary based employees rather than commission-driven temporary employees is what grants our technicians the time it takes to ensure you understand the situation at hand and the solutions available to you so that you may make the best possible educated decision. In your situation the problems were on city side property and we advised you of such and how to proceed. Thanks again for your positive review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!

We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.

DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.**

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.