Drain Works Plumbing

This is the second time I have used Drainworks and these people are extremely, competent, knowledgeable helpful and personable. They listen and solve problems effectively. I recommend them highly. Their pre-work consultation and post work inspection process is an invaluable service!

We were very pleased with the prompt service received at a very desperate situation we did not know who to call, but when we called Drain Works on a Sat. aft. it was so good to speak to a human voice and not to an answering machine.-Many thanks to Mathew Achcinski, we appreciated the service that you gave us.We will call you again for any future plumbing needs.

We were very pleased with the service provided by Lou Spada in regards to a blockage in our toilet.
He was professional, punctual, polite and extremely clean.
We will definitely request Lou Spada for any future plumbing issues.
We also appreciate the quick response to our call.
Thank you.

Highly professional group of people. A pleasure to work with. They had to replace 9ft of pipe undergroung outside the house due to root infiltration.then they had to do a hydro jetting service to remove all the roots throughout the line from under the house all the way to the property line.

This is the second time in less than six months I have used Drainworks for major excavation and replacement. The job in early spring involved replacing old root-infested ceramic drains with a modern plastic system. Their technicians are courteous, friendly and clear in their explanations of problems and solutions. They work hard and are very diligent.
The city gives homeowners a $2000.00 rebate which they took care of arranging. Their philosophy of always protecting your home and property from any damage put me at ease. The work was first rate. They left the site as cleaned up as possible and there was minimal disruption inside and out.
The second occasion was just this week. When the city workers appeared unannounced to replace the lead pipes I discovered were putting too much lead in our water, I needed my friends at Drainworks to finish the job on our property. They came immediately, quoted the job in a detailed written quote and started the very next day.
The decision to use Drainworks was easy. Drainworks digs carefully by hand to prevent problems and go under the foundation to avoid compromising the structure or creating leaks in the basement walls later on. They are the best. Micha is a perfectionist, and he and his assistant worked like dogs in terrible heat to get the job done fast. The water was only off for a short time. Lou is friendly, a great communicator and always respectful and helpful. Great job. The water pressure is fantastic now!

From the moment I called Drainworks the service was excellent. The gentleman who answered the phone was courtious, professional and I was impressed when he said they would have someone come by that evening. Jeremy showed up just as promised ( all this is great as I'm in sales and know the value of good customer service ) Both my husband and I were very comfortable with him. He explained everything he was doing and didn't rush. We even had him do an extra job and fix the leak in our basement toilet ! He did a professional job and didn't leave a mess - how wonderful is that!

Jeremy and Armando and their team from Drainworks, were efficient and considerate in explaining the problem and the most viable solution. Their work crews were respectful and experienced in conducting very difficult not so pleasant work. I had some sewage line problems and they snaked the problem and found that it was more serious and advised me that the outside trap and breather and the clay pipes would have to be replaced for pvc. They advised me that the root problem if on the city line would offer me some relief for this costly operation, and promptly took care of calling the city inspector and sorting out the paper work. Their state of the art camera inspection and report is a definite asset. At the same time my neighbor got to see that he had a problem too, so ended having the work done, which helped share my cost to replace the concrete that had to be broken through. I have no hesitation in recommending Drainworks to anyone who has this issue, and would definitely call them again should the need arise. However, i question the industry practise of never providing a warranty on snaking. Also i feel that if snaking is done and further problems are diagnosed and the client goes with the same operator, i think it would be great if that money or a portion of that money could be applied to the larger job. This is no knock on Drainworks, but an industry practise that could be called into question.

We would highly recommend drainworks for all plumbing requirements, basement leaks, back-ups.
The job they did for us was outstanding, hassle free, reasonably priced, efficient, knowledgeable, and clean up was great, nothing for us to do.

DrainWorks as a company was courteous, professional, and was excellent in giving us an informed choice about what needed to be done with the sewers in our house.

Earlier this year, we had another company come in and do a substantial amount of work in our home. The other day we noticed that one of the repaired sewers of our home was giving off a foul odour.

The same day, DrainWorks had their technicians out to analyze the problem and show us what would be required to correct the problem properly and offered a fair price to do this work.

Over the next two days, DrainWorks sent in their digging crews to work on our home. They where here when they said they would and where done when they said they would be.

DrainWorks then sent out a technician to follow-up, examine the sewers with us, and made sure that everything was up to our satisfaction.

We're very happy with the service that DrainWorks has provided from start to finish and after having another company earlier this year do work for us can clearly see the difference in professional, complete service.

Thank you DrainWorks.

After dealing with fumigators for months who could not find the source of the drain flies, in frustration I called Drainworks. Within minutes they quickly identified the source of the problem. They immediately quoted a price and came the next day. They escavated the drain and reinstalled a new one within a few hours. They worked cleanly and efficiently. Thank you Armando,Eugene, Luke and the rest of the boys for a job well done. I should have called earlier for my sanity. Jeannie