Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1559 reviews)

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Jeff from Roncesvalles Village
Jeff from Roncesvalles Village
1 review Toronto, ON
8.8/10

House main drain issue

Armando and his team were terrific !

My excellent experience with DrainWorks started with the initial call after they came highly recommended to me from a good friend. The first service representative I spoke with asked very specific & qualifying questions that made me feel comfortable instantly that he understood my issue. He was also attentive & courteous. They showed up at the designated time and completed the work as outlined to me.

Great job ! You cannot tell that I had any drain work completed once they left. They put our garden right back to where it was before they started. That is a very big pet peeve of mine when dealing with contractors in any trade. If they clean your space after work completed to the original state, they ROCK and I will highly recommend them to friends just like I am here.

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Company Response

We really appreciate your review and account of the service you received from DrainWorks. We are conscientious in taking all the necessary steps to ensure that all of our customers are as satisfied as you have been satisfied to the point where you want to share that positive experience with your friends. Thanks again, we look forward to serving your plumbing or drain needs in the future should you require our assistance.

Pat from Bloor West Village
Pat from Bloor West Village
3 reviews Toronto, ON
10/10

Backed up drainpipe due to tree roots

I went outside after the work was finished to see how things looked and was amazed at the fact that it didn't even look as if things were touched. I have never seen such cleanlliness or dealt with such lovely people. Å true joy!!!

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Company Response

It is true we make every effort to be as unobtrusive to your home as possible and take all the necessary steps to ensure everything is just as we found it. Thanks again, we appreciate your review and your business.

Bruce from Oakville
Bruce from Oakville
1 review Toronto, ON
10/10

Get rid of smell from bathroom sinks

The DrainWorks technician, Jeremy, was professional and competent. He listened carefully to what the symptoms were and then told us what he was going to do. He reported back to us after the work was finished that he had removed considerable material from the drain. We have had no smell since the work was done. We will call this company again with any of our plumbing needs.

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Company Response

We look forward to being your plumbing and drain repair service providers should you require our services in the future.

The Carter
The Carter
1 review Toronto, ON
9.8/10

Complete Trap Removal and Sewer Line Removal

We were extremely impressed with Drainworks and our main technician Armando. They diagnosed our exterier trap and interior sewer line problem quickly and showed me where the problems were and gave me a couple of options on proceeding. In the end I did more work than I thought I'd do just to be safe as well as take advantage of the City of Toronto's $2000 rebate. All in all I'd highly recommend Drainworks from both an quality and honesty perspective. When you're facing potentially thousands of dollars of work the latter becomes that much more important. Not that I wanted to pay to have this done but I'm glad I followed their advice and don't expect any potentially expensive water back-up again in the future.

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Company Response

Our technicians are full time salary based employees rather than commission-driven temporary employees which is why they provided you with the 'honest' advice you received. No one wants to incur the cost of unforeseen repairs, but we are happy that you have placed value on the advantages of proceeding with our recommendations. Thank you again.

Hammer Home
Hammer Home
9 reviews Toronto, ON

First Review

7.8/10

Leaky faucet

I had a leaky faucet in my basement bathtub. I called Drainworks to come over and fix the problem. A half hour later Ernesto showed up and did a perfect job. I tried to do this job myself but I didn't have the proper tools to do it. Ernesto showed me the tool that I needed to get the job done. Next time, I will tackle a similar problem myself. I will, however, continue to use Drainworks. Drainworks has never let me down. My only complaint is Drainworks' prices are too high. I especially appreciate that Drainworks' employees are professional and clean.

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Company Response

Thanks for your review. We appreciate your continued use of our services. It is unfortunate you felt our prices too high, especially since you had committed to paying a $69 evaluation fee prior to sending our plumber over. In addition, we deducted $10 from a coupon we supplied on a previous visit, bringing the cost of your repair to $70. We are determined to provide you the best service possible from the best employees in the business. Having provided you with such, the price you paid was more than reasonable based on industry standards. We do appreciate your review and thank you for choosing DrainWorks!

Ann from Toronto
Ann from Toronto
1 review Toronto, ON
10/10

drains and sewer system in home

Mike of DrainWorks found me in a state after major problems from a previous contractor,they were so bad we were forced to leave our home. He walked me through the problems and the solutions and made immediate arrangements to do the work. The TEAM (Naz + the boys)were profesional and efficent and 2 days later everything was fixed and CLEANED UP, they left my place spotless. To date, they are my best ever contractor experience. Thanks
Ann + Josh

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Company Response

Thank you Ann and Josh. We really appreciate your review and are quite pleased to have your faith in our company. We look forward to solving any of your future plumbing or drainage problems. Thanks.

Wendy from Mimico
Wendy from Mimico
1 review Toronto, ON
10/10

Blocked Sink Drain

After using another company previously and being duped with work that had to be done, I was nervous about using another plumber in case the same thing happened again. How wrong I was!!! From the moment I placed my call I received superior customer service. I was notified that the plumber was minutes away and Armando was on the spot within an hour and a half of my call. Not only was the problem fixed very quickly but I received information all the way along from Armando, along with hints and suggestions with NO PRESSURE whatsoever. Not only will I be using them again if I have any problems but I will be recommending them to everyone I know. Keep up the great work Armando and DrainWorks.

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Company Response

We certainly appreciate you review and are glad that the 'no pressure' service you received from Armando exceeded your expectations. Thank you for your business and kind words.

Janie from Roncesvalles Village
Janie from Roncesvalles Village
4 reviews Toronto, ON
10/10

sewer drain problem

When our basement toilet started backing up into the bathtub I knew we had a problem. I chose to call Drainworks not knowing what to expect. As a female dealing with contractors in the past has been intimidating, my level of knowledge and understanding of the problem is generally poor. After speaking with William who set up an appointment I felt more at ease with my decision to call Drainworks. Lou arrived to investigate the problem, slipping blue shoe covers on to avoid tracking in any dirt, what a pleasant surprise. He set up a dig crew for the Saturday of Easter weekend who arrived with Armando and did a superior job, over and above what was expected. Our entire drainage and sewer system was inspected and explained. Everyone I dealt with at Drainworks exhibited a very high level of professionalism. They were very informative, patient, phenomenally clean and personable. What a painless experience. Thank you Drainworks for a job well done.

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Company Response

Thank you Janie for posting this pleasant and accurate account of the service you and all of DrainWorks' customer's experience. We always set out to exceed your expectations in all aspects of customer service and quality repairs. Thank you for your business and continued support.

Marco from Etobicoke
Marco from Etobicoke
1 review Toronto, ON
10/10

Drain Repair

I was almost taken advantage of by another plumbing and Drain Company until DrainWorks came to the rescue. I had received a quote by “Company A” to change my trap and breather, which had seemed to be expensive and the representative in somewhat of a hurry. So I decided to get another opinion and called DrainWorks who advertised a no commission approach to their business. When I told DrainWorks what “Company A” had quoted me, DrainWorks didn't seem that surprised but said that the high price was probably a result of “Company A” paying their employees by “commission” instead of by hourly wage. I guess the other company's representative hadn't sold a job that day and was looking to make his wage on me - probably his last call of the day! In the end DrainWorks came through and were completely honest and trustworthy.

Thanks DrainWorks

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Company Response

Thank you for your review. Having full time salary based employees rather than commission-driven temporary employees is what allows our technicians the time it takes to explain everything to you without any pressure to proceed with quotes. We are honest and trustworthy and appreciate the time you took to accurately account your experience. Thanks!

Avi from T.O.
Avi from T.O.
2 reviews Toronto, ON
10/10

Replacement of trap and breather

I found Drainworks' response time unbeatable (on sight within 1.5 hours of my call). I was very impressed with the straightforward discussion with the site supervisor, Armando, who presented me with several options and the potential risks/benefits of each. His crew worked in a professional manner and throughly cleaned the worksite prior to leaving.

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Company Response

Thank you Avi for your review and for your business. We appreciate your kind words and look forward to providing quick and efficient service to you in the future should you require our assistance. Thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.