Drain Rescue Plumbers

An emergency with tree roots in the pipe stopping the drains, on a friday evening and chris showed up then arranged for a crew to come in on Saturday. Andre and his crew started with a hole in the basement and replacing the bottom of a cast iron main stack with an easier to deal with PVC stack. Chris came back at each stage to monitor and keep me up to speed. Three days and 3 holes later there was 60 feet of clay pipe sewer replaced with PVC and the drains ran clear. One of the holes was dug in a patio and 6 months later the patio stones have not subsided and I did not even have to wash down the stones. They cleaned everything up. All that was left was to replace the floor tiles over the hole in the basement and to rebox he main stack.

I had a minor sewage backup in my basement that was quickly getting worse. We couldn't flush a toilet, run a shower or do laundry in the house and we needed a quick solution. I phoned Drain Rescue, and Sean Humfrey and Dwayne Robertson showed up on time and quickly went to work to fix the problem. They were completely professional, but more importantly they were courteous, respectful and kind. I have two small kids in the house and they worked quickly so that we could go about our daily lives. I really appreciated their courteous and professional manner, how quickly they worked, how informed they kept me during the repair, and how clean they left things before they left. I would highly recommend Drain Rescue as a company, and Sean and Dwayne as contractors.

Paul from Drain Rescue performed an excellent job for us. His quote for the work were the best of 5 other quotes that we got plus in addition to work performed they updated our water line as well at no extra cost just paid for the copper piping. will recommend to all our friends and family.

Had them replace my old half inch pipe to new 3/4 inch pipe plus bring that 3/4 inch pipe to collector inside the house. What can i say- job is done well for fair money, i am completely satisfied.

We had a clogged drain that went from slow draining to a total stop. We tried Mr. Rooter first but the guy they sent just sold us a couple of bottles of their drain de-clogger(?) and did absoluteley nothing else, just a quick peek at the basement drain with a flashlight and that was it. The stuff they sold us did nothing and eventually the drain went from slow moving to completely clogged up. We called up Drain Rescue and they sent Paul who not only arrived within an acceptable time frame but also took the time to actually send a camera snake down the drain to actually find out what was going on. Totally professional and very informative, Paul was able to fix our drain after determining the real cause. Will definitely be go back to them for any plumbing needs.

Steve, from Drain Rescue, is a true professional who provided the advice to get the job done in the correct way without sacrificing quality for a quick fix. Before talking to him I didn't have any idea what the considerations were, and I was about to follow a non-expert's advice to put in a drain that would have caused me a world of hurt.

Obviously the price to do the job right was a bit higher than the work-arounds, and he allowed me enough time to think and decide.

Thanks

I am very pleased with the service that your technican, Pat, provided. Plumbers have a "reputation", but Pat was different and he was very clever and diagnosed the problem quickly. Thank you.

Paul the Plumber was helpfull and profetional in every way.
He tackelled the drainage problem immediately at the shortest time,
and made recomendations to avoid future occurances.
We are pleased with the work done and will use his sevices in the future.

Valerie had the following review of Drain Rescue Plumbers. The Reviews are out of 5 with 0 being the lowest, and 5 being the highest.

1. Was Our Office Staff Helpful and Courteous?

Yes, they were. SCORE: 5/5

2. Are You Happy with the Work Provided?

Yes, I am. SCORE: 5/5

3. Did the Technician Leave the Work Area Clean?

Yes, he did. SCORE: 5/5

4. Would You Recommend Us to Others?

Yes. SCORE: 5/5

TOTAL CUSTOMER SERVICE SCORE: 20/20