Not happy with the cost of service. I believe I am over charged.
The job was to unclog the kitchen sink drain. Before the technician arrived I had already opened the drain pipe and cleaned that portion to P-trap but I could not unclog the stuff in the portion where drain pipe and main pipe behind the wall connect. Technician did not make any effort to open the drain pipe. It was all opened. He just removed the drain fixture, put the snake and clog was cleared and I got charged $345.50 for the 2min service.
When he was putting back the drain pipe he found the strainer basket was leaking (BTW it was not leaking before). He installed a new strainer basket that cost me $225.
After that when I had checked the price for drain snake with another companies I found that for this job I explained above the price range would be $100-$150 max. Also I checked the price of strainer basket in stores that cost $25 max.
Because I did not call to any one before and get the quote and have not encountered this kind of issue before. So I believe company overcharged me as compare to the level of work and market price for the service.
- Company Response
Thanks for your feedback. We do not start any work without providing customer with an estimate and only after customer agrees to go ahead with the estimate we do the work. In this case we send a technician to your place within 45 minutes as you were desperate to fix the problem you have made worst by trying to do it yourself. Our technician provided you with an estimate and you agreed on him fixing your problem. Next day you called the office complaining that you have overpaid and threatened us to post a bad review if you don’t get the money back. We do care about our reputation and our customer service, but giving money back just because customer threatens to post a bad review is unethical. Why honest person has to pay a price they agreed on and someone that is not so hones should get money back. It is wrong to reward this kind of behavior.