Dodds Garage Door Systems Inc.

I called Dodds Garage doors and ordered a new garage door. I had actually ordered the wrong door, and called them to change the color, even though it was the last day and my door had already arrived. The guys at Dodds Doors actualy took my new order and got me the colour that I wanted. Even though it was my fault, they came through and did an amazing job.

After that incredible experience, I recommened Dodds services to my family. Since then, my family has purchased 4 garage doors, and two garage door openers. All of them are fantastic, we have had no issues at all.

Thanks for everything Dodds.... you have a lifetime customer now.

Thanks,
Andrew

First thing in the morning my garage opener failed to open the garage door. Called in the morning, said I would be home after 2pm. 2pm spot on, repair man was here. He was able to promptly repair my opener. Exceptional service. Thank you. I am located in Burlington Ontario, Canada.

My name is Marcy Mikanian from Mississauga. I had some problems with the installation of my garage door back in June of 2010, I called Allen Grant and immediately he got Stan the service manager involved. Stan is very professional and put me at ease that he will take care of the problem, which he did less than 24 hours. I like to thank Stan for his professionalism and prompt response. Also I like to extend my thanks to Allen. Thanks very much

Edit: Feb. 2013

The tension wire to the lock on the garage door has frayed (see photo) and about to snap locking the door permanently. I emailed Doods - this is obviously a manufacturing or installation defect.

Instead of agreeing that it is a problem - (note this door is only opened about 2-3 times a week - not daily) that the main component of opening the door should not fail in just over two years of infrequent use. The person clarified that I have no warranty (expires after a year) on the parts that will obviously break. I reiterated that two years of infrequent use is not acceptable and asked should all customers expect to spent $150 (or more) fixing the tension wire every two years or less?

The only solution offered was to pay full service rates and parts estimated at at least $150 plus tax. I feel strongly that this is a really poor solution for a $900 door. I would have been fine covering the costs of the repair technician and wire ($50), but to try and make money off a job poorly done.

I need to replace my second garage door and was simply going to phone Dodds, now I will have to start my search again and ensure no friends of mine uses a company that thinks this kind of defect is solely on the customer.

Original Review ---- Null
I took months to finally get my new garage door - I got four quotes and took great care to choose the right company - and I am very happy.

Dodds did a great job. Friendly and informative quote. Three weeks later I got a call to the set up my installation (as quoted). The next week my new door was installed. Efficient installer work steady, left a clean site. My new door is great - light, secure, great fit.

Thanks.

We have had service a few times over the years from Dodds Garage Door Systems to do repairs to our old garage door equipment and to install a new opener. We were always very pleased with their work. Last week a leaning broom handle interacted with the track while the door was opening and the cheap double door -- not a Dodds product -- crumpled up like a pop can. I called Dodds on a Friday afternoon. Their representative came by for an appraisal on Saturday morning. By 9:30 am on the following Thursday we had a beautiful, insulated, smooth and silent running brand new garage door installed. It is such a great upgrade compared to what we had before that we are pleased that we had to have the work done. Once again the Dodds crew, Paul was the first of the team to arrive, did an excellent and professional job with a complete clean up before leaving. It was also a pleasure dealing with Angela in the office and Laurie the sales rep. Truly, nobody does it better than Dodds does.

I recently had to replace my Garage Door Opener. Dodds Doors
did a superb Job... Technician arrived on time, worked indiligently
and cleaned up afterwards. Would certainly recommend this company to friends and associates.

We checked many well known garage door companies before calling Dodds Doors and found their staff , prices and quality of doors to be the best.Alan visited us at our home and spent time explaining the procedure for garage door replacement to us. He was pleasant, efficient and honest and gave us a realistic installation date. The doors were installed on the date given, by a very capable installer and the place was left in perfect condition after he left. We would definitely recommends Dodds Doors.

I love the fact that this company allows custom colours for their garage doors. I had the door replaced in my parents home and was very happy with the results.

I bought a very old house which I am fixing up slowly. One of the first things I did was replace my old barn style doors with a shiny new garage door. I went with Dodds because they have a great reputation and their quote was very competative. The installer was polite and did an excellent job. What a difference that door has made to the outside of my property. Thanks for everything Dodds!

This is a great company. All the interactions were professional and friendly. The technician Joseph was pleasant and knowledgeable and got the work done quickly and efficiently. I would recommend them highly!