My garage door opener failed in the evening. I called the Dodds 7/24 hotline at 11pm and elected to use their call back option. They called me back at 8am the next day and had a service truck with two technicians at my door by 1pm (in a snow storm). They diagnosed the problem quickly and gave me the option of repair or new opener, both of which they could do on the spot. I decided to go with the new unit and had a new LiftMaster Professional installed with dual safety system for less than $400 (including installation and taxes) less than an hour later.
The technicians (John and Rob) were very curteous and showed me all of the features, explained the warranty, and carted away my old opener and rail. I am pleased with the service that I received and I would recommend Dodds without hesitation.