Dodds Garage Door Systems Inc.

I contacted Dodd's Doors to do an installation on my detached garage door. Their salesperson was professional and courteous and came to my property quickly when asked. He measured my door, and although there was some plywood blocking his access to the ceiling, I removed a piece and he felt comfortable saying there was enough clearance. He asked me to remove all of the plywood from the walls and ceiling of the garage which I did over the course of an afternoon, then paid to have all of the waste removed. I also removed all of the existing rails of the old garage door anticipating that the install would be done.

On the date the installation was to be done, we came home to find out nothing had happened. NO ONE called on that date or for several days after to explain why the work was not done. I had to make two calls before someone explained that they realized that their measurements were incorrect, and that they could not install the door. They were looking for a new door. A week and a half passed and I heard nothing. Finally, after contacting the manager, my sales rep called me to say nothing could be done and they will be refunding our deposit. While our sales rep was polite, no one ever apologized to us for demo-ing our garage and having to make several calls just to find out they could do nothing for us.

The service as a whole left much to be desired, and while Dodd's will no doubt have a legitimate explanation for their mistake, they did not do nearly enough to be communicative with us or to apologize. The whole episode has cost us approximately $250 in expenses because of their mistake. Very unhappy.

Great stuff JP!! Products were fabulous, had a couple of issues on the install. Called in to the office spoke with JP and everything taken care of to my satisfaction. Good follow up!

While installing my own garage door opener, I raised the garage door too much and had a lift cable get crossed and frayed. I was unable to get the garage door to close completely and called Dodds. They arrived quickly, properly calibrated the door, and ensured that the garage door opener now worked properly. Just after the technician left a cable slipped off. I called the Dodds number and the technician was back in 5 minutes and fixed the problem with no hassel.

I called several places to get quotes when replacing my garage doors. I was very pleased with both the meeting and installation of my new doors.I would recommend Dodds to anyone that wants excellent service and a beautiful finished product.

We have a very old detached garage. The existing doors were original to the garage. Double doors that opened manually like barn doors. We desperately wanted them replaced but we weren't sure if the garage could handle automatic doors. Dodds returned my call very quickly and made an appointment for someone to come to the house. He took measurements and discussed options. He prepared a quote on the spot for the two options we identified. We didn't get any other quotes mainly because it just takes so much time and effort to deal with people coming to the house to quote. The price was in range of what we expected. We chose the carriage house style (not sure that's exactly what it's called). The install was for two doors, about 8 feet and 7 feet wide. We also got a keypad so that we can open the doors from front of the garage if we don't have the opener with us. The installer removed the existing doors, built supports around each doorway and installed both doors. It's not yet been two weeks but the doors are working great. The only complaint (and it is minimal) is that we wanted the key pad installed inside our gate because our garage fronts onto a laneway. The key pad was installed between the doors which means it's visible and accessible in the lane way. The doors were installed when we were not home or we would have asked for it to be moved. That said, we may be able to move it ourselves. The installer did leave the area very clean. All in all, we were very satisfied and love our new automatic doors.

I live in Unionville, Ontario. I contacted 3 different local providers of garage doors in September 2011. I chose Dodd's because of the many different options that they offered and the online tool that was able to illustrate what my customized garage door choice would like. In addition, the price was very attractive. One of the owner's of Dodd's came to visit me and did not try to oversell. He looked at what I wanted and considered my neighbourhood to show me the door that would give me the best value, appearance and beautify my home. I was extremely impressed with the installers. They arrived when they said and completely finished the job before they left. They were very professional and it showed by their workmanship. Finally, they took all garbage with them. I literally have not even one complaint about the product or the installation. Well done Dodd's!!!!

My car was stuck in the garage and i needed to get my car out to get to the airport. I called Dodds and spoke with the service manager Stan. He told me that he would try and get someone out there as soon as he could. One hour from the time i called i was on my way to the airport. Thanks Dodds and Stan for the great service i will recommend everyone to Dodds.

I have used Dodd's for the past years for replacing broken springs. This past week I noticed one of my garage doors is not balanced, Came across this while doing a safety check. Dodd's adjusted the spring and the limit
and tightened some hinges. Also gave some advice on what to use for
lubricating the rollers.

I ordered two garage doors for a garage I was building. They arrived and installed them efficiently. I had a concern about the exact colour match between the two doors. The company sent out a quality control person to take the panels down and compare then to my complete satisfaction.