Enercare Home Services

My 29 year old central air conditioner finally gave up the ghost and since my furnace was also over 32 years old, it was time to replace both. I called Direct Energy and made an appointment for the following week. The gentleman came who came out to quote was extremely knowledgeable and competent. He was friendly and polite and I was pleased to deal with him. It was Monday night and my new system was fully installed on Thursday, that same week. Its been about a week now and everything is working perfectly, and I can say that because given the silly weather, I have used both the furnace and the a/c already! I would highly recommend Direct Energy given my experience so far.

We have been customers of Direct Energy for some time now and always have received 1st rate service. I often recommend you to family and friends without hesitation! Your staff whether by phone or your technicians are always friendly, helpful and knowledgeable. This gives terrific peace of mind and it's a pleasure dealing with them. Keep up the great work!!

Direct Energy Suck at Service, called 5pm Saturday night and US Call Center advised next available appointment Monday noon to 4pm, Advised Call Centre That Was Not Acceptable, she went silent on the line??? Like it or lump it! Asked for Canadian Contact Number, "Isn't one" Asked who would be attending, "doesn't Know" Asked if anyone working this weekend, "Didn't know" Previously without hot water heat for week at New Years.
Surprises, service guy showed up at 1015am Monday and couldn't fix the Polarus 34 so he called for a new replacement and advised they couldn't get a replacement till Wednesday 8am til noon
Wednesday 1130 now show or call, called Direct Energy and their telephone, on line person, advised they had no idea if someone was on route, held up or what and to call them back at 1230 if no one shows up. About 5 minutes after I called the installer called and advised he was on route from Peterborough with new tank. At 1230 Surprise! Surprise! Installer arrives with tank and helper, advises monthly will increase from $43 to $51plus for replacement. (hot water, no hot water?)
New Polarus 34 installed. It now costs more for the rental than for the natural gas I use for the dryer, stove, water heater, (including house heating) BBQ, and fireplace.
I've always wondered why Direct Energy sends me all this email service about servicing my gas appliances when they have never serviced their water heaters that I have rented from them over the past 20 years and the only time they do any service is when I call them with a break down of their equipment.
Both the service guy from Scarborough and Installer from Janetville were nice guys and seemed to know their jobs. If I thought I could get a suitable water heater elsewhere I would.

I would like to thank the technicican Alex. Every time he was due to arrive, he would call ahead to advise he was on his way. He fixed the issues and was very thorough in completing the job. He also explained what we could do to prevent issues from arising in the future. Thank again for excellent customer service.

The service technician was outstanding. He worked diligently until the problem was fixed, was knowledgeable, professional,
polite, and we were very impressed with his service and expertise. Thank you Direct Energy for fantastic customer service.

The Technician Rizwan, was extremely exceptional. He was professional, polite and courteous. He took very good care of my home and kept me informed while he did his work. Thank you Direct Energy.

The Technician was very patient as the situation at hand was intermittent. He gave extra time for the issue to present itself and once it did, he diagnosed it and ordered the replacement parts as required. Thank you Direct Energy for great customer service.

The technician was very polite, knowledgable and friendly. He made some suggestions that I could do to keep our air conditioner in excellent running condition. Thank you Direct Energy for fantastic customer service.

I have a rental water Heater from Direct Energy, the customer service from Direct Energy is HORRIBLE. I called them on Monday and fixed an appointment for a service on Tuesday between 12.00 - 4.00 PM and when no one showed up till 3.45 I called them and they said the appointment was for tomorrow, Wednesday. They advertise same day service if called before 5.00 PM and both yesterday and today I inquired about the service and was told that NO technicians was available for the service. The scheduler just said you are booked for tomorrow and we donot have any time for today and disconnected the phone. They are also saying that if service has to be disconnected then we have to buy the water heater for $1050 + tax ... They do not allow us to go to another provider and they also provide 3rd grade service. Lets hope they come tomorrow and fix the problem.

These guys do a great job. Kyle was the service "expert" on this day. I've been using their services for several years now for both my furnace and air conditioning and am totally satisfied with every single one of their service "experts". Thanks guys!