my emergency not their priority
Called Enercare to service my hot water tank. Next day service with 4 hour window to wait. Guy hmmed and hawed about what the problem was. Then proceeded to clean a sensor. to the tune of $257.00. The next day I was without hot water again. On the follow up he said hot water tank had to be turned 45 degrees in order to fix it. and then he left.
I called another company who came out the same day with a 30 minute wait time and fixed my tank by replacing the gas valve in the space that existed.
I spoke to enercare field service supervisor who explained that the water heater space was not to code. However he decided to refund me the service charge from enercare. This action has renewed my faith in their service department.
- Approximate cost of services:
- $257.00
- Company Response
Hi Catherine- I understand that you have reached out directly to the Service Field Supervisor to discuss this matter. Thank you.